[Resolved]  Indigo Airlines — Rude behaviour of Customer Care and attempt to deny refund

I had booked online Ticket 6E287 DEL-MAA and 6E288 MAA-DEL on 19-Nov-2012 PNR NO. QR57EA For Rs.10,050/-using Amex reward points redeem vouchers for Rs.5000 and balance through credit card payment of Rs.5050/- .

I had cancelled the ticket DEL-MAA on 22-Dec-12 online and your website state that I should contact Customer Care for Refund. When I called your customer care an executive kept me on hold for about 15-20 minutes after disconnecting, again I called the Customer Care, one executive "Rohit Sharma" attended the call at about 20.25Hrs of 22nd December, 2012. I explained to him that I had booked my ticket by making payment of Rs.5050 on credit card and balance was through redemption vouchers of Rs.5000 of Amex Card. On first he refused saying that my that entire ticket was booked on voucher so I am not eligible as there is no balance on my account.. When I insisted he kept me on hold and later he informed me that I will get refund of Rs 3820/-. I asked for reference to track the status, he SARCASTICLY said that I can keep calling every ten minutes if I want to know the refund. This is absolutely ill mannered way of dealing with customers. i strongly objected to it, Then he said that I will get sms and email. Both I have not received so far. Since you record all the conversation for quality monitoring purpose you may please hear the conversation,.

Further, as per the leg MAA-DEL, I have been charged Rs.1000 as 1 Change Fee. When I have not changed the ticket for MAA-DEL where is the question of Change Fee. I request you to kindly refund the amount of Rs.4820 which includes the change fee by crediting back to my credit card within 7(seven) days, failing which I may be constrained to agitate before appropriate forum for redressal.

Though this I would also like to appraise you that no doubt Indigo is best in punctuality but it lacks politeness to deal with the customers by your CUSTOMER CARE.
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Regards,

G RANGARAJAN