I had received an e-mail from INDIGO saying that VIP program i would get a 100% discount on flight tickets if booked within 25th January and if i travel by 15th April.
I clicked on the link and tried booking...Initially, on the booking page it showed me Rs 2500 as ticket fare and i added some additional options...
Even on the last page before making the payment it said that "You are availing the 100% Very Important Passenger" discount. However it showed here a price of Rs 5932....... I assume here that this is the ticket price and the discount still applies. I believe that i would get some money back or the discount still in some way. At no stage of the booking process did it say that the quota or number of seats under the program is over. I was led to believe till the last page that i was receiving a discount.
Sadly i see i have been charged the full ticket fare upon booking and while calling up your call center i am told that there is limited number of options available for the program and that the quota is filled up...so the normal charges apply. The call centre executive says that i can cancel if i want (and Rs 750 would apply as cancellation charges)....however in the offer it says these tickets cannot be cancelled.
I think this way of operating is a FRAUD; and this is very simillar to shops which attract footfalls by saying that there is upto 50% discount on products (but here they say selected products; and upto)...and you still go to the shop and see clearly whether the discount applies or not.
Here, on an online reservation...there is no such thing...
PVR cinemas have an offer for ICICI platinum card holders where they give one ticket free on purchase of a ticket...but when the quota is over it states very specifically that the promotion cannot be used.
I have been travelling on Indigo for quite some time and did not expect this fraudulent behaviour from Indigo.
Nilanjan Maity
affected customer
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