Hi,
I have ordered rakhi for my mama from infibeam.com on 19 Aug 2013 & they suggested online that it will be delivered by Sept 5th 2013 max. My uncle didnot receive the rakhi till 18th Sept 2013 then my husband called infibeam Customer Care on 19/09/2013 @ 07:30 AM IST complaining that the product has not been delieverd yet. Very next day one rakhi in an enveloper got delivered to my uncle in Canada and my uncle updated me that its just one rakhi in an enveloper, as what we have ordered was 3 Zardosi rakhis with Silver COIN @ 1199/-.
NOW all of sudden i got an email from Inifbeam today that
"In regards to the order ID: 20551290, kindly note that we accept complaints regarding the product only till 72 hours from the time of delivery.
However, as in this case, as it has been more than our time limit, I am sorry to let you know that we will not be able to take your complaint."
Immediately after getting an email i contacted infibeam CCE and some supervisor Sateeja suggested that she will check and will update me in next 05 working days what we can do in this regard after checking it from their vendor.
ORDER DETAILS ARE BELOW:
Thank you for your order!
Your order (ID:[protected] is in process, and can be tracked here.
Item Summary:
Product Title Ships By Delivers By Qty Price (Rs.)
3 Assorted Zardosi Rakhis with a Free Silver Coin Aug 24, 2013 Sep 5, 2013 1 1,199
Purchase Summary:
Items Cost (Rs.): 1,199
Shipping & Handling (Rs.): 0
Promotion (Rs.): -0
Pre Paid Credits / Rewards / Gift Certificates (Rs.): --0
Total (Rs.): 1,199
Shipping Address:
Kamal Ranjan
5167 Misty Pine Crescent, Mississauga
Ontario L5M8B9
Ontario - L5M8B9
Ontario,Canada
Ph.[protected]
Kindly advice what needs to be done in this regard to get the money refunded.
Sincerly,
Kapil Behl
116 SFS Flats, Shakti Apartments
Ashok Vihar, Phase III
NEW DELHI - 110052
Delhi , India
Ph: [protected]
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