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Infibeam.com — Order is not received even after 4 months

Address:Hyderabad, Andhra Pradesh

I ordered 2 products worth 733 Rs on 10 May 2013 from Infibeam.com. Till now, I did not receive them even after 4 months. The customer service are asking me to wait for some more time but no reliable answer/commitment. They are not ready to cancel the order and pay my money. My order ID is 10725702. What I need to do? Please advise.
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    +91 79 6777 8777
    +1 425 279 3741 [USA]
    +91 79 4026 0260
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    9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad, Gujarat, India - 380015
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