[Resolved]  Infiniti Retail Limited — Croma Delivery - Worst service ever

Address:	Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai 400 093, Maharashtra
Website:	www.cromaretail.com

I bought a refrigetor and Washing machine from croma Aundh store and I am going through hell to get it delivered (still not delivered). I bought it on Monday 15.07.2013 with half payment and they promised to deliver on 28.07.2013. It was a Sunday and I ruined my whole day waiting for them. I called 4 times to customer care and every time they said someone from Croma store will call me in next 10 mins (obiously this never happened). Finalally after so much of piss off I visited to Croma store personally (add 300 Rs. of auto charges). When I complained in store they said there was a mistake and sales department did not send email for delivery to other internal departments. (Yes thats what they said!!!!). Finally after some sorries and all they said since it is past 8:00PM now so even if they send the missing email it will be considered for delivery on Tuesday 30.07.2013. Here comes Tuesday.....and no calls during day. I called customer care at around 6:30 PM and they said dont worry sir the goods will be delivered at 8:00 PM and there is a rule to call 1 hour before thats why you did not recieve a call. So I was hoping for a call at 7:00 PM and I left from office to reach at Home early. Guess what....no one called. I called again at 7:30 to customer care and was told that Sir your complain has been written (remember exactly same thing was told 2 days back on Sunday as well) and someone will call you latest tomorrow noon ie. 31.07, give us some time. Today again its already past noon and no one has called yet.....

Just wanted to share to make people more aware :)
Anyways hopefully I ll get the delivey within next 1 month.