[Resolved]  Innovative Incentives And Events India Pvt Ltd. / Vodafone (Gift Reebok Jacket) — Damaged Jacket

I had taken post paid connection from Vodafone ([protected]). I also received Reebok Jacket as gift from the company through Innivative Incentives India Pvt. Ltd. The jacket was in damaged condition which I bought immediately notice to both the companies. innovative Incentives also promised to replace the jacket and asked me to courier it and assured me that charges will be borne by them. But no courier company was ready to accept it as To pay. Also whenever I call to their office now nobody picks up the phone. vodafone cleraly said that it is not their responsibilty.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear sir
Our team will be in touch with you shortly. We are just tracking down your complaint. as you say that you have received a torn jacket we are getting it replaced please return torn jacket to the courior guy who comes for delivery.

To facilitate please call on[protected] as the number provided by you is not reachable.

Regards
Kamal
Hi Parag,

We apologize for the inconvenience caused and hope you have received assistance from our Customer care team. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Mumbai Vodafone Customer Care.

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