[Resolved]  Inox — Amount is charged without booking ticket

I was trying to book a movie ticket using on 30th Dec 2009.
The booking was failed when I entered my credit card details. I also received email regarding the failure of the transaction. But when I saw my credit card statement INOX had charged the ticket amount Rs.165. I sent email to [protected] and [protected] regarding this but I did not receive any reply till now.
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Mar 19, 2017
Complaint marked as Resolved 
Verified Support
Feb 16, 2017
INOX Leisure / Customer Care's response
Dear Mr Kumar,

We would request you to share the mail once again on the correct id [protected] or [protected] We are keen to assist you in this regard.
We regret that your emails were not received as they were sent to an incorrect adress.

Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway,
Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:
[protected] | Website:

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Complaint comments  46 CommentsShareTweet




Inox — Cinema ticket not received

Dear Sir,

Kandasamy ticket booking on Aug-21 but ticket i will not recived. Show date Wenesday aug-26, 5.50PM Transation ID-INCH[protected]. Pls Ticket copy send to my mail [protected]
please let me know how to cancel booked tickets, since the show was cancelled

Same thing happened to me as well. i tried booking movie tickets using the same on 30th dec 2009. After I entered my credit card details, the booking failed. I didnt get any mail or sms from INOX saying that booking has been done or not done.. nothing..
When I tried reaching them on telephone also.. no response. Even mailed them to [protected] No use.
I saw my credit card statement and checked with the concerned bank ppl as well. Amount Rs 330 has been taken by INOX but i didnt get tickets at all.. I am planning to go in person and check with them..
Eticketing Fraud in Inox Theatre

I booked 3 tickets online on 12th Jan and the first 2 transactions are failed due to web page error and I did not receive confirmation. Only 3rd time, the bookings are successful. But when i saw the credit card bill, 4 times, the ticket amount is reported.

Booking Confirmation # 187976
TPIN 0741
Movie Avatar (3D English) (U/A)
Theatre INOX - Chennai
Show Date 15/1/2010
Show Time 10:05 PM
No of Seats 3
Seat Info L16, L17, L18,
Ticket Amount 360
Convenience Fee 30
Total Amount 0

I have sent an email to [protected] and [protected] today and I am waiting for the reply. Do not book tickets online in INOX and they are cheating us I believe.
Ya Rajesh,

Inox is doing credit card fraud... when i try to file a complaint with my credit card company they said they got around 25 complaints against inox.. some one need to do something about this... they are going beyond the limit.. i feel like they wantedly failing the transactions just to earn money... thats y i love sathyam... even if they charge mistekenly they will credit it on the same day.. you dont have to follow up.. inox need to some thing .. this is not at all fair.. i want my money back immediatly..when you can charge my account in 5 sec refund my money in 5 sec..
Pls let me know how to cancel the tickets and get back the money

Sandhya .S
Hi All,

Finally I got the amount refunded just two days back.
I had sent an email to them ([protected] and registered a complaint in Inox as well.
They asked for some details to refund the amount and within 7 working days it got credited into my account. No use in calling them.. Just go in person and register a complaint.
I was booking 3 tickets by my citibank credit card for inox movie, the transaction failed but the amount of Rs 420 was charged from my cedit card account. My 2nd transaction was successful of Rs 420. Kindly refund my Rs 420 amount. This happened on 10th January 2010 at 7.44pm, approval No:064971, and at 10th January 7.50pm, approval code 889103 . Kindly take necessary action
as i had booked the ticket usin my card it showed a messagae object code error but i didnt receive the ticket wat happend reply pls
I got my amount back after one month
I booked 4 movie tickets in Swabhumi Inox on 02.01.2010 through my credit card in tele booking option. I arrived at the counter 30 mts prior to the show time and demanded my tickets but I was told that I should have collected it 1 hour ahead of the show time and the tickets were not handed over to me. I had no other option and had to return home. It did not strike to my mind that the amount has already been debited to my account

On updating my credit card account yesterday l found that the entire amount of Rs. 786.18 was deducted from my account on account of booking those tickets which were not handed over even after reaching the hall 30 mts prior to the show time.

I would now request you to make an enquiry on the facts and credit the entire amount on my account since with no fault of mine the amount was deducted and moreover I was harassed on that day along with my family.
Further, I would also like to suggest you that henceforth information pertaining to the collection time of the tickets should also be given to the party who books the ticket telephonically.
Thanking You
Soma Ghosh
i also booked 4 tickets on feb 3 and i lost 520 rs.i have decided not to watch any movie in inox. satyam should learn how to value the customer from satyam cinema. for the first time i booked in inox and lost money and time.
I was trying to book a movie ticket using on 22nd January 2010. The booking failed when I entered my credit card details and I also got the failure message. So I booked the ticket again. But when I saw my credit card statement INOX has charged me the amount twice, one for the failed transaction too which is an amount of Rs.320.
I have not received any refund till date.
I have mailed ([protected], [protected] them today asking them for the refund. Does anyone know what is the procedure to claim my refund amount?

mayaajal movie ticket — ticket not booked but amount deducted

i was trying to book tickets on 26.02.2010 through debit card of your bank .tickets were not booked but amount deducted from my account[protected] shastri nagar adayar chennai branch i request your goodself to reverse it at the earliest
Hi all,
Yes I also faced a similar issue for a ticket booked on 03rd Feb 2010 for Inox Chennai for a show on 05th Feb 2010 12:10pm for movie "Aayirathil Oruvan" with reference No 195714 for seats E17 & E18 using my SBI credit card.
My first online payment was a failure and I received an email from [protected] that your payment Rs260 will be credited back in 7 working days.
I have contacted them to their emails [protected], [protected] & [protected] But no acknowledgement or reply from them. Its been almost 1 month still I haven't received the refund yet. This has lead to a very bad impression on INOX and decided not to watch movies with them in future. I have a feeling that they are deliberately doing this and using the money for "Rotation".

Same incident has happen to me also. Rs 780 was deducted and the transaction has failed. Can somebody post the customer service number of INOX. Legal action should be taken against them.
Well, The same thing has happened again to me on 19th Feb 2010. I have sent an email to their [protected] I''ll wait for a few days then I'm planning to lodge a complaint in consumer court for the harassment against them.
Hi People,

I am suffering from same cheating. I think we should come together and file a case against INOX for creditcard fraud. Let make a move together. Share your mob no and mail id. so that we can work together. then they will listen our voice Otherwise they will keep going this way. Inox is a fraudster.

Vivek Sharma

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