[Resolved]  Inox Cinemas, Durgapur — Misleading and misbehaviour of Manager and Customer Care associates

On 02.08.2009, I went with my family (4 members) to watch a new release. While purchasing ticket I was misguided by the Customer Associate, Ms. Shefali, and without even caring to know my requirements she gave me 2 tickets with nos.[protected]EC-A-1) &[protected]EX Q-13) for Rs.90 & Rs.130 respectively for a show of 2.50 p.m. I asked her an explanation to this and told her that I was trying to inform her I was asking for 4 avaialble tickets and the rates but she said that she heard me saying to give the available tickets but never bothered to know how many in numbers. The seats of the tickets were confusing and so I requested her to take back the tickets and book 4 tickets for the next show. She refused to do so. As such I seeked the help of the Manager. I was astonished at his statement when he told me that the tickets cannot be taken back and asked me to sell them instead. I requested him politely to help me out to get 4 tickets for the next show as my children were eager and the tickets were getting sold out but we were kept waiting for a long time and then later another CCA comes and told us that they cannot help us out, which provoked me to talk excitedly. so he and the Manager tried to settle out by saying that are offering us 4 Complimentary tickets for the next show. this was another surprising statement and I told them that I am not asking for a free favour and they cannot quote 'complimentary' as I have already paid half the price of the tickets. They both then asked us again to sell the tickets outside the counter which made my husband talk loudly on the floor of the booking counter. The Manager then misbehaved with my husband and shouted back at him and made statements like "You are hampering the peace" (which is a seriously objectionable remark) and straightaway refusing me to solve the problem or even arranging for the tickets for the next show and went away. He even went to the extent of calling some private security person asking them to take my husband away. We were shocked at his behaviour and left the multiplex then. This is a serious matter and we felt very humiliated in front of public. I seek the help of you now to look into this matter and take necessary action so as to enable civil customers like us to get justified care and service in lieu of payment as we visit such places for entertainment and not for encountering problems. Please help us