INOX Leisure / INOXMovies.com Customer Care
INOX Leisure Limited
Customer satisfaction rating: 65%
Submit a Complaint
435
COMPLAINTS

INOX Leisure / INOXMovies.com Customer Care

INOX Leisure Limited

TwitterFacebookLinkedInYoutube
Address
Viraj Towers, 5th Floor Western, Express Highway, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
76
down
29

Fax:
Fax:
+91 22 4062 6999  

Additional info
Contact Form

Registered Office
ABS Towers,Old Padra Road, Vadodara - 390 007.Gujarat

Customer satisfaction rating
65%
Complaints
435
Pending
17
Resolved
278
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

INOX Leisure / INOXMovies.com related photos (76)

Complaints with pictures are more trusted and informative    View all

INOX Leisure / INOXMovies.com Complaints & Reviews

Sort by:

Inox Leisure / Inoxmovies.com — ac not working during full duration of movie kesari

 UTpal Prabhakar on Mar 22, 2019
I booked 4 tickets via paytm booking id tmatjn6 for the show of kesari at inox cinema janak place delhi. During the whole duration of movie ac did not work which we complained about to the concerned person but he said there is some fault since morning. Then why the shows are being run despite of such inconvenience and being charged huge amount in the name of customer service.. Kindly refund the amount as we were not able to watch the movie. We have also registered the complaint at the theatre with ticket no.. Hope problem will be resolved soon....
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — recliner seats not working

 Vatsal Savla on Mar 18, 2019
Today i had a show in inox ghatkopar rcity mall at 8.25 for the movie badla in screen 4 seat a5 (Royal recliner). I was soo upset to know that the recliner seat werent working.. This is my 2nd experience with inox rcity where the seats arnt working.. Whats the use of spending so much on a ticket when you cant enjoy the experience.
I am so upset and would never watch a movie with inox again....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Inox Leisure / Inoxmovies.com — inox bharuch movie release issue

 Suhailsaiyed on Mar 15, 2019
Dear sir,
I am writing this complain and i have made similar complains in past but there is no improvement or no one has taken my issue seriously at inox bharuch.
Today photograph movie released in india but as expected has not been released in bharuch inox. We have total 3 inox properties in bharuch at different locations. Atleast they have made an arrangement for 1 or 2 shows at any of their properties. Seems like manager here at bharuch has different ideas about our choice of movies. And we dont get to see many of such movies here in bharuch instead of that we have to travel...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Inox Leisure / Inoxmovies.com — fraud

 Kajal vyas on Mar 14, 2019
I had booked 10 tickets for movie.. At the counter the lady komal parmar told me that it was compulsory to buy a combo of 100 rs along with tickets.. I had seen many movies there so i told her that how can you make it compulsory.. So she told me that she cannot do anything.. She is only an employee.. They r just following orders from company.. I was very late.. So i paid her.. After that i got to know that they r doing such practice since last 2 months.. My friend has talked to their manager also.. But the thing has not changed... When i met her after movie.. She totaly changed her statment that.....
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — inox rajkot (r world) forces customers to buy food combo with tickets

 Nupur Baruah on Mar 14, 2019
Inox rajkot (R world) forces customers to but rs 100 food combo compulsorily with each ticket of rs 95 for 9 am show of badla on 14/3/19. This is the 2nd time this has happened, first time was during a show of bumblebee in january 2019 where food combo was forced. Tickets given by staff named komal parmar who forced us to buy 5 food combos. She later refused to apologise and said she never said it was compulsory. This practice has been going on since 2 months since it also happened in the bumblebee show. A complaint was made in january to the manager during the bumblebee show still this is happening...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — inorbit malad - inox - 12 march 19 - show 9:30 pm - screen 2 - captain marvel (3d)

 [email protected] on Mar 13, 2019
In the interval, me and two more person informed inox employee named 'sachin' to address below listed issues asap. He asked us to "adjust" &
Did not help with a correction at all!.. Until the movie got over. '

1. Whitish screen
2. Zero high definition for 3d
3. Subtitle-font was seen double
4. Scratchy 3d goggles

Worst cinematic experience : (...
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — unprofessionalism

 Piryesh on Mar 11, 2019
Was under the impression that inox is one of leading multiplex brand in our country until i visited neelyug ghatkopar. Was abruptly denied two wheeler parking while four wheeler parking were allowed. The reason i got was parking full (While the guards were allowing four wheeler) on top of that seats are so unclean and washroom sink leaking. Customer satisfaction is the core objective of every business/service in today's era, whereas inox branch at neelyug ghatkopar have other plans for customers.

Priyesh
[email protected]
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — non delivery of pre booked meal

 arpitkj17 on Mar 9, 2019
I had the notion till today morning that inox is a brand because of my past experience with inox, bund garden, pune during my eng. Days but little did i know inox is a cheap fraudster corporate unit which has even worse working staff and customer care for all you know,

Today morning i booked two tickets for captain marvel, inox pvs, meerut, 5:15 p. M. Show with booking no. T9are4x and pre booked meal also but when i arrived at the theatre approx. At 5 pm i asked for my meal and attendant told me they are busy so he noted my details and assured me that my food will be delivered to my...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — charging double rupees for the ticket

 Nirav Vaghasiya on Mar 6, 2019
Today, 6th march 2019, i went to inox in anand (Pin code 388001). One ticket was around ₹76, but the manager was asking to buy ₹250 combo, though we were not willing to take that combo but he was forcing me to buy that combo only. We asked to arrange the seat in 3rd row than also he was not giving the tickets. His gave his name as samir soni
Please do something about this person....
Complaint comments  Read comments Complaint category Movie Rentals

Inox Leisure / Inoxmovies.com — not showing full movie.

 rajeevkgoenka on Mar 6, 2019
Location-inbox city center new town.
Movie - luka chupi.
Show time-8. P. M
Total show time 3hrs 08 mints including advertisement intervel etc. Actual run time according to duty manager mr. King sukh chakraborty was 2 hours 05 minuts. Excluding advertisement, intervel etc.
1st half is 1 hours and 5 minutes and 2nd half 1 hr. Actual movie started at around 8.25 and intervel at 9.05. That means they showed only 40 minuts in first half. And after interval movie started arround after 30 minuts and movie ended at10.30.
So mr. Kingsukh, duty manager got caught lying in...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — very poor quality of food

 Echbee on Mar 5, 2019
We just returned from inox r world rajkot after watching gujarati movie in screen 2 seat number d3-6. During interval, i have purchased two sandwiches and two pieces of samosa by paying ₹380/-. Quality of sandwiches (Two different types one charney and other corn) were very very poor and they were stale. Surprised to get such poor quality food at inox after paying exorbitant prices at monopoly place. Please take necessary actions and do needful. Expecting your satisfactory reply on my mail id [email protected]
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — food and beverage; show

 sanjeev mandlekar on Mar 2, 2019
I visited at ghatkopar east nilyog square inox multiplex today to watch movie ashi hi ashaqui show timing 2:15 pm. Show was started without national anthem and lights are on when i realized i informed on of the staff then after 5 mins lights got off.

Then in interval i visited at sandwich counter he don't have bread to serve sandwich having wide range of manus but no availability of stock of food. Not even. They only have veg momo's and french fries in other counter.
If you are not able to keep stock of food then why you are showing a verity of foot you have on menu card.
Complaint comments  Read comments Complaint category Entertainment and Recreation

Inox Leisure / Inoxmovies.com — timining

 Athippathi Bose on Feb 27, 2019
It's very irritating.. To be seated in inox..

Giving bad experience with timings movie is supposed to be started @10.30 now it's 10.52 still advertisent is going..

Are we here to see advertisements of course not..
And we still know that advertising is source of income to theatres but it must be within a time.. Not approx 25 mins..

Even I had experienced leaving a movie in between due to these kind of time management...
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — disgusting experience inox nashik road

 bangar rajendra on Feb 25, 2019
Sir,
Yesterday at nasik road inox multiplex screen 3, i visited to enjoy gully boy hindi movie, my ticket nos are[protected] tickets) show time was 10:45 pm with my family to enjoy some delight time, but there were group of people who were drunk and allowed to enter in the theatre by the concern staff/management/security staff of inox. This people were making nuisance sound and making vulgar comments very loudly while the movie was on, still the staff didn’t not took the notice and care of it and the whole time there was a nonsense going which created a unsecured and threatening environment....
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — complaint regarding change of money

 Pranav Duggal on Feb 24, 2019
Today i bought one large popcorn from the counter of inox dhillon plaza zirakpur
But when i was buying the popcorn the man at counter said he didn't have rs50 change with him i told him arrange it from somewhere else but he told me i will give you the change after the movie i didn't received the change please take appropriate action regarding this matter i want my refund...
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — food served

 Harsh Dhaniwala on Feb 24, 2019
I had bought nachoes the sauce the cheese dip and the red sauce was just tasteless and thin like water hopefully water was mixed with it. I had it lot of time in the past but it was horrible. I hope the authorized people will look into the matter soon as we pay 109 for a product worth 50.
Please look into it to upkeep the brand.
My invoice is attached....
Complaint comments  Read comments Complaint category Food

Inox Leisure / Inoxmovies.com — inox movies: too many ads ruined movie experience [Resolved]

 rohithoney05 on Feb 20, 2019
I went for gully boy at inox inorbit mall malad.
Show was supposed to start at 9:15 pm. They played ads for 30min straight and movie roughly started after 9:45pm.

Fast forward to the interval, the same ads were rerun for another half an hour. For 2hr 33 mins movie that is one hour extra of ads.

This is unacceptable and ruined the whole experience of the movie. And made me late for miss my train.
9:15 pm movie ended at 12:45 am
One hour ads and 2hr 33 mins movie.
If this is the state of inox then i will watch movies else where....
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — executive seats not working

 Zaid Gaibi on Feb 18, 2019
I have always booked and loved to watch movies in an inox theatre. I have always loved the experience but this time i felt like i should bring this to your case.

I stay in kondhwa, pune. Nearest inox theatre is royal heritage mall, undri. I booked recliner seats for me and my wife. Seat number were a16 and a17. I paid ₹783. ₹700 for 2 tickets (Expensive as they were recliners) and ₹83 for online handling fees which doesn’t matter to me. I reach at the theatre on time. Comes to my presence that a17 recliner isn’t working at all. I got so frustrated that i had to really bring...
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — too many advertisement after interval

 Vishal Gopale on Feb 18, 2019
Pathetic experience! This is for the second time non stop / never ending endless advertisement. Very bad movie experience. All advertisements played it is very annoying and frustrating keep watching irritating ads. Will never buy products advertised in your theatres. Real waste of money everybody, fellow movie watchers were irritated too. This review is going e erywhere no doubt. Purely dissatisfied....
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — the people in the sales counter [Resolved]

 vasishta muppala on Feb 13, 2019
The people in the sales counter are not even being polite although this may be secondary try to hire better people and people with better communication towards a customer. The behaviour may lead to a bigger problem leading tona loss of reputation of your company. Kindly make sure such inconvenience is not provided in any future visits. I have never faced this kind of behaviour or lethargic responses in any of your franchises, teach your employees how to communicate with a customer....
Complaint comments  Read comments Complaint category Cinema

Recently Discussed

1 days ago
Inox Leisure / Inoxmovies.com
ac not working during full duration of movie kesari
4 days ago
Inox Leisure / Inoxmovies.com
recliner seats not working
8 days ago
Inox Leisure / Inoxmovies.com
inox bharuch movie release issue
8 days ago
Inox Leisure / Inoxmovies.com
inox rajkot (r world) forces customers to buy food combo with tickets

Featured Complaints