INOX Leisure / INOXMovies.com Customer Care
INOX Leisure Limited
Customer satisfaction rating: 64%
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406
COMPLAINTS

INOX Leisure / INOXMovies.com Customer Care

INOX Leisure Limited

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Address
Viraj Towers, 5th Floor Western, Express Highway, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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74
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29

Fax:
Fax:
+91 22 4062 6999  

Additional info
Contact Form

Registered Office
ABS Towers,Old Padra Road, Vadodara - 390 007.Gujarat

Customer satisfaction rating
64%
Complaints
406
Pending
11
Resolved
257
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Good news! We have a good connection with the company and they're good at resolving user complaints.

INOX Leisure / INOXMovies.com related photos (75)

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INOX Leisure / INOXMovies.com Complaints & Reviews

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Inox Leisure / Inoxmovies.com — timings of the movie

 DEVANSHU PATHAK on Jan 15, 2019
I am a defence personnel posted in kanpur. I went to see the movie "uri, the surgical strike" on 13/01/19 at z square mall, kanpur. The show timings were from 15:40 hrs but show started at 16:15 hrs. This shows the mismanagement of your company. Also waiting area of inox was not comfortable. When the movie started, many advertisements were shown during the interval. I just want to say that public comes to watch the movie in hd screen for entertainment and not just seeing the advertisements. The amount is paid for seeing the movie and not wasting the time. Therefore this thing may be taken care in...
Complaint comments  Read comments [2]Complaint category Cinema

Inox Leisure / Inoxmovies.com — seats in b row sofa are mis utilised by rouges during accidental pm movie during 9:50pm on 12.1.19

 soumyadev.mukherjee on Jan 12, 2019
Hi, seats in b row sofa are mis utilised by rouges during accidental pm movie during 9:50pm showtime on saturday... Pls see to it these people are kicked off fast...

This is very discouraging for the people who invest their hard earn money to buy ticket. Pls take proper step in a impartial way. There are 3 persons.

Don't be a critic... Solve fast. It's hardly few time left to catch them and stop such nonsense. This will have high impact on your esteem brand. Look for a fast solution....
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — partial behaviour

 Jatan Parakh on Jan 12, 2019
Inox saltlake city centre, tkt no. Dc - c 15 to 18.
We wanted to make a complaint against the security gaurd as he misbehaved with us while disallowing us to go inside while we were having pan, but no complaint book was available with anyone present including the manager.
Surprisingly, while we were talking to the manager, the security guard allowed couple of persons with pan or like substance in his mouth and the same was indicated to the manager but the manager was more interested in showing his powers to us rather than stopping those movie goers with pan in their mouth.
We...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — manager taking with wrong language

 Vishnu Kumar sain on Jan 11, 2019
We are regular visit at inox pink square but friest time my relatives go to the simba movie watching my relatives are blong for village he is don't know rules and regulations and eating the gutka and before exit movie my relatives mobile is dropping in od they are comeback receive the mobile but your manager irfan taking with wrong language and give order clean the od seat and treating i call police relatives are clean the and write a letter all staff is showing and after 1 hours they are call me and i coming inox 4th floor i talking with manager irfan this a wrong how you clean od by customers...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — ticket prices increased inspite of decrease in gst

 Dsk8515 on Jan 8, 2019
Actual gst rates over tickets come down from 18% to 12 % from jan 1st 2019 . All other theatres prices have come down but at inox price has been increased from 125₹ to 150₹ . Don’t know the reason . Hope will get explanation. Even if we book online too the price is more. Food and breverages cost too are high . And the mall is collecting parking charges even though there is court order barring so....
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — bad behavior of staff & unhygienic seats

 siddhi.ghai on Jan 6, 2019
The behavior of staff was ridiculous, especially of mr. Venkatraman rao. They had literally no manners to talk.
The seats were stained & literally dirty. No cleanliness was maintained in the theater as well.
Also maharashtra government has allowed food items in the cinema hall, even then we were restricted to carry dry snacks.
The quantity of theater is really depleted. Please take a strict action as we were absolutely humiliated by the staff....
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — complain for exit in lunch time

 ss17631616 on Jan 3, 2019
Sir
I want to go in lunch time outside but your guard say that re entry is not possible
If i an emergency for few minutes to go outside then why re entry is not possible
There is way to exit in case of an emergency and re entry for few customer
It's not fare that re enter is not possible to an emergency
I m not satisfied for your tears and conditions
I m disappointed...
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — complaint against policy

 Anupama Gopal on Jan 1, 2019
My friends and me were visiting goa for the new and had visited the inox goa yo watch a movie. When we entered, we were not allowed to take water inside in spite of the govt rule which allows everyone to take water inside.in spite of requesting the manager, although he was very well. Aware of the rule, he chose to neglect it and did not allow us to take water inside the theatre. He was very clear that we have to buy water from the theatre and that too at double the cost. @inoxgoa...
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — foul smell in box 4 of dorabjee heritage mall

 Vaishali Jannu on Dec 30, 2018
Hello there,

Today we noticed a foul smell coming out of your ac vents in box 4 of dorabjee heritage mall, pune. This was very intense making us feel like vomit. We were using the recliner row.

I guess, ac water outlet may br sharing drainage chamber.

Please correct this asap so that patrons can enjoy the movie without getting bothered.

Thanks...
Complaint comments  Read comments Complaint category News & Media

Inox Leisure / Inoxmovies.com — ticket amount not refunded

 Itzmesuraj on Dec 30, 2018
Hi,
I booked one ticket for odiyan movie @ inox thrissur (Dt:14.12.2018). All theatre's where open on 14th, but inox was closed due to hartal. The inox guys said they will refund the amount directly to the customers if they booked directly. N those who booked online will get refund directly to the bank in 7days. I didn't get any refund or something till today. It's been 15+days now. How long should i need to wait.??? U guys are not responding also. After 10days i walked directly to inox n a guy who said he is the incharge there, said don't worry just snd him the snapshot of the booking details....
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — misbehave of security staff [Resolved]

 Krunal K. Topiwala on Dec 22, 2018
We r regular visitor of inox theatre and we mostly prefer to watch movies in only inox but from last so many times we face such very bad attitude from ur security team and we literally feel like we r terrorist.
Even they don’t know how to talk with ladies and even they make us feel like they allow us in ur theatre in free of cost.
Inox theatre
Blue chip branch
Bharuch
Gujarat...
Complaint comments  Read comments [1]Complaint category Other

Inox Leisure / Inoxmovies.com — ticket not received [Resolved]

 YNC on Dec 18, 2018
I have booked 4 tickets using inox website inoxmovies.com on 18.12.2018 for movie 2.0 for show at inox city mall 36 raipur on 19.12.2018 3.50 pm show. Amount of rs. 440.24 got deducted from my account when i did transaction using sbi internet banking but on successful transaction i haven't received any ticket or confirmation mail. When i checked other options to regenerate ticket i didn't find any such option.my mobile no [protected] is provided for booking
Kindly refund....
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — refund not yet done [Resolved]

 Earappa Dharmendra on Dec 18, 2018
The morning show of kavacham movie were cancelled on 7th december in rmz galeriya yalahanka bangalore but the amount has not been refunded yet. I am unable to reach any kind of customer support also submitting the form on the website was useless. There is no communication regarding the refund except what they told at the venue that they will do it within 3 days but it has been more than 11 days
Staff also not communicate properly,,

This very bad experience facing in only imox...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — job

 Harman87259 on Dec 18, 2018
I working with inox leisure ltd in operations. I have major issue regarding my job. Plz tell what i do. And plz give me some contact details of vice persident of contact details so tell about my issue. I have major problem manger of inox amritsar they will treated like a # to me for few months. As a result i have very mently absat. I want to complain for thier behavier with staff major issue....
Complaint comments  Read comments Complaint category Job & Career

Inox Leisure / Inoxmovies.com — very bad time management in chandan inox belgaum karnataka [Resolved]

 ecoab on Dec 13, 2018
Being a regular patron of inox i would like to bring to your kind notice that there is a time lag of half hour in show timings mentioned and actuall screening of the movie. The reason that they give is advertisement. Please show ur advertisement before the mentioned timing as half hour delay causes lot of inconvenience to the movie goers who have other committments after the movie. Committements like bus train tutions etc...
I hope this issue will be resolved or else you will be loosing a loyal customer....
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — quality, behaviour, poor service, high price [Resolved]

 Meet N on Dec 9, 2018
Visited rmz galleria banaglore on saturday fr 2.0 show of 12.50pm show. After 1 hour.. Ordered a round mexican pizza at counterand paid rs330. C. M no 28873.
Got inside audi after 30 mins. Had 1 slice. It was poor in taste. No flavour of pizza. No proper cheese. Capsicum is not im right taste. Came out and informed d gal to add cheese and re do and send. No one came more 30 mins. Came out nd asked abt it. The chef said rudely what do u want? This is okay. I told him to call manager. He said no. He is at meeting. He spoke very very rudely. And said paisa chahiye kya.. Paisa le ke jao.. Hum...
Complaint comments  Read comments [1]Complaint category Cinema

Inox Leisure / Inoxmovies.com — not allowing cough drops/vicks inside the theater screen [Resolved]

 Karthik Mathad on Dec 9, 2018
Can you please advice how is vicks/koflet cough drops a drug and impremissible inside the screen hall? My cough is creating a lot of nuisance to other viewers!

Your officials at inox yelahanka, bangalore didn't let me take 1re vicks inside the hall saying it's inoxs policy!

I want serious action to be taken for not using common sense! Also would like some compensation

Kartik...
Complaint comments  Read comments [1]Complaint category Movie Rentals

Inox Leisure / Inoxmovies.com — for cold drink [Resolved]

 Rao Satishchandra on Dec 7, 2018
At present i am watching kedarnath movie i have ordered combo it is very bad & when i complain on counter they. Not responce in good manner if you can take action plz do needfull i am regular customer and i have also complain before few months but no strong action taken by the managemnet before few min they told me to give new combo but they does nt...
Complaint comments  Read comments Complaint category Food

Inox Leisure / Inoxmovies.com — inox shipra 3d projection [Resolved]

 vaibhav creations on Dec 6, 2018
I went to watch 2.0 with my family on 5th dec 9:30 show. With starting of the movie there was problem in the 3d projection it was very irritating many people complained including me. They solve the issue but after interval again the projection malfunctioned and i complained for 3 times they solve again but not properly and we saw rest of the movie little glitchy there was flicker whenever the scene changes. Manager came to me personally to ask but i told him the issue is still there but he did nothing....
Complaint comments  Read comments Complaint category Cinema

Inox Leisure / Inoxmovies.com — about more money [Resolved]

 Lucky5 on Dec 5, 2018
Focre by inox staff to buy combo
Excessive amount of charge
I visited today at inox tapdia aurangabad, i wanted to watch mulshi pattern with my friends in morning. I asked for 3 tickets and they charged me with combo, so i again asked for without combo, but they refuse to it, siad it's our scheme that you have to buy tickets with combo for morning show.
That's totally untolerable. That's my choice if i want to or not. It's totally unfair to deal with customer. Do whatever you want to want but in my opinion that's totally wrong and if somebody go, i'll say never......
Complaint comments  Read comments Complaint category Movie Rentals

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