[Resolved] Intel — Complaint login in warranty period but Warranty period expired before the replacement of part | |
Dear Sir, I had an Intel Pentium 4 Processor which I had bought in Nov '2005 under three year warranty time & Now it is occuring problem and not working. For this issue i had complained in INTEL on 16th Sept '2008 at [protected]@mailbox.cps.intel.com and got a quick response of email within 24 hrs. And they had started there questionare support for resolving the problem but that does not work b'coz i had tried every best possible troubleshooting before login my complant in intel The back & forth of mails are continued from that day and all the required recemended test & required information given to INTEL on 06th Oct' 2008. Now on 15th Oct i got a reply that your product warranty has been expired. Also as per INTEL records the product warranty was expired in teh first week of October (stated in 17th Oct mail) but i had complained about my product in mid sept. Then I got an shocking mail from Intel on 20 Oct' 08 that if you wich to repaiered your part then please contact at [protected]@cdwindia.com and i have to bear all the charges. After that i had written three mails but are not recieving any replies. Below is correspondence. From: [protected]@mailbox.intel.com To: [protected]@aol.in Subject: RE: RE: Re: Pentium® 4 Processor 506 // 7524B291 // No Display // OOW Date: Mon, 20 Oct 2008 6:06 pm [protected][protected][protected][protected] ********************************************************************************...⇄ IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new email or do not alter the subject line and mail contents, this will help us to avoid the data loss. 2. Please reply to this email within 72hrs for faster resolution of your case. 3. BIOS recovery resolves most of the problem; please find attached the instruction manual. 4. Confirming the BIOS recovery activity during motherboard RMA submission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new case. ********************************************************************************...⇄ Case: 8637068 Product:Intel® Pentium® 4 Processor 506 Markings: 7524B291 2L524233A11471 Issue: No Display Status OOW Hello Deepak, Thank you for contacting Intel® Customer Support. I understand from the mail that you wish to know as to when the warranty of the faulty Intel® Pentium® 4 Processor had expired. As an Intel customer support executive, I realize the importance of the issue and am glad to assist you in reaching the right resources. Deepak, As mentioned in our earlier mails, I would like to inform you that the warranty of the Intel® Pentium® 4 Processor has been expired completely. Intel® Pentium® 4 Processor 506//7524B291 2L524233A11471 Even if we try to process order for the same, we get an error message stating that the unit is O.O.W and cannot process order. If you wish to get your motherboard repaired, you can contact the below address and please be informed that you need to bear all the charges. Contact Person: Mr. Vijayanand Cadensworth India Pvt. Ltd, 79- J.N. Road 100 feet Road Vadapalani Chennai - 600 026 Phone: Phone : +[protected]/35/42 Email: [protected]@cdwindia.com . For further information and assistance with this concern, I recommend contacting us (Intel Support and Services team) at:[protected]. We are available from Monday through Friday 10:00 A.M. - 7:00 P.M. We will be assisting you in the best possible way we could. Intel Support and Service team also has information available to you online at the following Web site: http://support.intel.com This site has general and technical information about product features, and upgrades. Thank you for using Intel products and services. Suresh N Technical Customer Support Engineer- Asia Pacific Region [protected]@mailbox.intel.com Intel Website: support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of the support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes and to provide you information in relation to this activity. Your information will only be used for the purposes for which it has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from [protected]@aol.in on[protected].06.37.000000 ======> Dear Irfan, Noted that the warranty of my product was expired on the First week of Oct ' 2008 but if you see the first mail below, i had complained about my processor on 17 Sep 2008. Which means my processor got faulty in the warranty period & i had informed you people in that time only. Would request you to please replace my processor ASAP. Thanks, Deepak Kharbanda -----Original Message----- From: [protected]@mailbox.intel.com To: [protected]@aol.in Sent: Fri, 17 Oct 2008 7:18:08 AM Eastern Daylight Time Subject: RE: Re: Pentium® 4 Processor 506 // 7524B291 // No Display // OOW ************************************************************************* ********************************* IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new email or do not alter the subject line and mail contents, this will help us to avoid the data loss. 2. Please reply to this email within 72hrs for faster resolution of your case. 3. BIOS recovery resolves most of the problem; please find attached the instruction manual. 4. Confirming the BIOS recovery activity during motherboard RMA submission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new case. ************************************************************************* ********************************* Case: 8637068 Product:Intel® Pentium® 4 Processor 506=0 D Markings: 7524B291 2L524233A11471 Issue: No Display Status OOW Hello Deepak, Thank you for contacting Intel® Customer Support. I understand from the mail that you wish to know as to when the warranty of the faulty Intel® Pentium® 4 Processor had expired. As an Intel customer support executive, I realize the importance of the issue and am glad to assist you in reaching the right resources. Deepak, I would like to inform you that the warranty of the Intel® Pentium® 4 Processor had expired in the first week of October 2008. Intel® Pentium® 4 Processor 506//7524B291 2L524233A11471 Ffor further information and assistance with this concern, I recommen d contacting us (Intel Support and Services team) at:[protected]. We are available from Monday through Friday 10:00 A.M. - 7:00 P.M. We will be assisting you in the best possible way we could. Intel Support and Service team also has information available to you online at the following Web site: http://support.intel.com This site has general and technical information about product features, and upgrades. Thank you for using Intel products and services. Regards, S. M. Irfan Technical Customer Support Engineer- Asia Pacific Region [protected]@mailbox.intel.com Intel Website: support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corporation or its subsid iaries in the United States and other countries. *Other names and brands may be claimed as the property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of the support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes and to provide you information in relation to this activity. Your information will only be used for the purposes for which it has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <======2 0Received from [protected]@aol.in on [protected].07.59.000000 ======> Dear Raghavendra, Can you please confrim when the warranty of my proccesser is expired. Regards, Deepak Kharbanda -----Original Message----- From: [protected]@mailbox.intel.com To: [protected]@aol.in Sent: Wed, 15 Oct 2008 11:23 am Subject: Pentium® 4 Processor 506 // 7524B291 // No Display // OOW ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ IMPORTANT: PLEASE READ! * Please hit the REPLY button only when you reply to this mail. * Do not remove the information you sent below, to avoid data loss. * Do not reply using another email account when replying to this mail to avoid delay . ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Case: 8566943 Product: I ntel® Pentium® 4 Processor 506 Markings : 7524B291 2L524233A11471 Issue : No Display Hello Deepak, I understand that there is No Display on your computer and wish to get the Intel® Pentium® 4 Processor 506 replaced. Deepak, as a Technical Support Representative, I appreciate the information that you have provided us with and we are pleased to inform you that we have issued case number 8566943 for the following unit: Intel® Pentium® 4 Processor 506 7524B291 2L524233A11471 Though I would like to help you, we will not be able to do so as the units warranty period has 20expired. If you are sending Bill/ Proof of Purchase please reply to the 20same email and send the attachment as we can trace the email and assist you at the earliest. Deepak, Please retain all the previous correspondence when replying to this mail. For further information and assistance with this concern, Please feel free to call or email us: Intel Technical Support Telephone:[protected] E-mail: [protected]@mailbox.intel.com We are available from Monday to Friday 10:00 A.M. - 7:00 P.M. We will be assisting you in the best possible way we could. Intel Technical Support team also has information available to you online at the following Web site: http://support.intel.com Thank yo u for using Intel Products and Services. Regards, Raghavendra=0 D Intel® Technical Support - Asia Pacific Region [protected]@mailbox.intel.com Intel Website: www.support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of the support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes 20and to provide you information in relation to this activity. Your inf ormation will only be used for the purposes for which it has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from [protected]@aol.in on [protected].18.25.000000 ======> Dear Rajiv, I would like to inform you that there is being a prblem in my processor & i am continously requesting you people for replacing that only. Also we had bought this machine in Nov 05 and will send you the scanned copy of bill soon. Regards, Deepak Kharbanda -----Original Message----- From: [protected]@mailbox.i ntel.com To: [protected]@aol.in Sent: Mon, 13 Oct 2008 6:25 pm Sub ject: RE: RE: RE: Re: 7524B291 2L524233A11471 / Motherboard details required ************************************************************************* ********************************* IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new email or do n ot alter the subject line and mail contents, this will help us to avoid the data loss. 2. Please reply to this email within 72hrs for faster resolution of your case. 3. BIOS recovery resolves most of the problem; please find attached the instruction manual. 4. Confirming the BIOS recovery activity during motherboard RMA submission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new c ase. ************************************************************************* ********************************* Case: 8566943 Product: Intel® Pentium® 4 Processor 506 Markings : 7524B291 2L524233A11471 Issue : No Display Hello Suvinay, Thank you for contacting Intel technical suppo rt I understand that there is issue on your computer and wish to get the motherboard replaced. Suvinay, as a Technical Support Representative, I appreciate the information that you have provided us with and we are pleased to inform you that we have issued case number 8566943 for the following unit: 7524B291 202L524233A11471 Though I would like to help you, we will not be able to do so as the 0D units warranty period has expired. If you have questions, feel free to contact us. [protected] - [protected]@mailbox.intel.com [if you want to contact us through mail] Thank you for using Intel products and services. Regards, Rajiv, Intel Technical Customer Support=2 0Engineer – Asia Pacific Region [protected]@mailbox.intel.com Intel Website: www.support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality 20of the support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes and to provide you information in relation to this activity. Your information will on ly be used for the purposes for which it has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from [protected]@aol.in on [protected].29.09.000000 ======> Hi Arun, Kindly advise on the below case. Also confirm if you want the scanned bill copy, i will collect the duplicate bill copy of my 20computer from the retailer but my only problem is that they are almost 50 Kms away from my house. If possible pls replace my processer without bill copy else i will collect the bill copy & will send you the scanned of the same. Thanks, Deepak Kharbanda -----Orig inal Message----- From: Deepak Kharbanda <[protected]@aol.in> To: [protected]@mailbox.intel.com Sent: Fri, 10 Oct 2008 3:44 pm Subject: RE: RE: Re: 7524B291 2L524233A11471 / Motherboard details required Hi Arun, I am really not happy with ur below mail. As 20i am continously compaling about my product from l ast one month and now got an excuse / answer that the product warranty is expired. Actally my brother 20had gifted me this computer in Nov 2005 and i do not have the bill or boxes of that computer but in most of the part, shopkeeper had done there initials with date have 07 Nov 2005. Would request you to please help me in getting it replaced. Thanks, Deepak Kharbanda -----Original Message----- From: [protected]@mailbox.intel.com To: [protected]@aol.in Sent: Wed, 8 Oct 2008 2:27:31 AM Eastern Daylight Time Subject: RE: RE: Re: 7524B291 2L524233A11471 / Moth erboard details required ******************************************************** ***************** ************************* ******** IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new email or=2 0do not alter the subject line and mail contents, this will help us to avoid the data loss. 2. Please reply to this email within 72hrs for faster resolution of your case. 3. BIOS recovery resolves most of the problem; please find attached the instruction manual. 4. Confirming the BIOS re covery activity during motherboard RMA submission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new case. ************************************************************************* ********************************* Case: 8566943 Product: Intel® Pe ntium®=2 04 Processor 506 Markings: 7524B291 2L524233A11471 Fan: D[protected] N 6731D R2 F09A-12B3S1 03AC1H2 NIDEC CORP Fault Description: 20No Display Hello Deepak, Thank you for contacting Intel technical support I understand that there is issue on your computer and wish to get the motherboard replaced. Deepak, as a Technical Support Representative, I appreciate the information that you have provided us with and we are 20pleased to inform you that we have issued case number 8566943 for the following unit: 7524B291 2L524233A11471 Though I would like to help you, we will not be able to do so as the units warranty period has expired. Should you think otherwise, kindly send us a 20clear and readable scanned copy of the original invoice/proof of purchase for validation, only if the unit is in warranty period=2 0[3 years] from the date of purchase we can process your request. For further concerns please feel free to contact us on[protected] or[protected] or write to us at [protected]@mailbox.cps.intel.com. Thank you for using Intel products and services. Regards, Arun T.S. Technical Customer 20Support Engineer- Asia Pacific Region [protected]@mailbox.intel.com Intel Website: support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corporation or its subsidiaries in the Unite d States and other countries. *Other names and brands may be claimed as 20t he property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedba ck on the quality of the support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes and to provide you information in relation to this activity. Your information will only be used for the purposes for which it has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from deepak [protected]@aol.in on [protected].41.00.000000 ======> Hi Gagan, 0A I had tried my processor on another Intel Motherboard and still it is not working. Below is the detail of that motherbaord. Model No. D945GCPE Serial No. & Part No. AZPE74100 3MC AA D[protected] Kindly help me in replacing my processor ASAP. Regards, Deepak Kharbanda -----Original Message----- From: [protected]@mailbox.cps.intel.com To: [protected]@aol.in Sent: Thu, 25 Sep 2008 8:36 pm Subject: RE: Re: 7524B291 2 L524233A11471 / Motherboard details required ************************************************************************* ********************************* IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new email or d o not alter the s ubject line 20and mail contents, this will help us to avoid the data loss. 2. Please reply to this email within 72hrs for f aster resolution of your case. 3. BIOS recovery resolves most of the problem; please find attached the instruction manual. 4. Confirming the BIOS recovery activity during motherboard RMA submission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new case. ***************************************** ******************************** ********************************* Case: 8566943 Product: Intel® Pentium® 4 Processor 506 Markings: 7524B291 2L524233A11471 Fan: D[protected] N 6731D R2 F09A-12B3S1 03AC1H2 NIDEC CORP Fault Description: 20No Display Hello Deepak, Gree =0 A tings from Intel Customer Support! We are glad to be of service to you. I understand form yo ur mail that you are experiencing No Display issue with your computer. You also mentioned in your mail that you are suspecting it’s due to the processor issue. Please accept our sincere apologies for any inconvenience this may have caused you. Deepak, I realize the importance of the issue. In order to assist you 0D better, Please try this processor with supported Intel motherboard and provide us the tested motherboard serial number and part number so that we can find the correct information for that you have to contact the pint of pur chase. Please retain all the previous corresponde nc e when replying to this mail. Please feel free to call or email us anytime should you need f urther assistance. We look forward to serving you more in the future. Thank you and Have a Good Day. Sincerely, Gagan Singh Intel® Technical Support - Asia Pacific Region [protected]@mailbox.intel.com Intel Website: support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corp oration or its subsidiaries in the United States and other countries. Intel is not responsible for the correctness of the information provided on the third party website *Other names and brands may be claimed 20as the=2 0property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of t he support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes and to provide you information in relation to this activity. Your information will only be used for the purposes for which it has bee n collected. For more information on Intel`s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from [protected]@aol.in on [protected].38.10.000000 ======> 0AHi Prabhu, I had an motherboard of ASUS make and below are the=2 0 details. Model No. P5PE-VM Serial No. 6AM0AD121078 Regards, Deepak Kharbanda 0D -----Original Message----- From: [protected]@mailbox.cps.intel.com To: [protected]@aol.in Sent: Tue, 23 Sep 2008 4:32 pm Subject: 7524B291 2L524233A11471 / Motherboard details required ************************************************************************* ********************************* IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new email or do not alter the subject line and mail contents, this will help us to avoid the data loss. 2. Please reply to this email within 72hrs=2 0for faster resolution of your case. 3. BIOS recovery resolves most of the problem; please 20find attached the instruction manual. 4. Confirming the BIOS recovery activity=2 0during motherboard RMA submission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new case. ************************************************************************* ********************************* Case: 8566943 Product: Intel® Pentium® 4 Processor 506 Markings: 7524B291 2L524233A11471 Fan: D[protected] N 67 31D R2 F09A-12B3S1 03AC1H2 NIDEC CORP Fault Description: No Display Hello Deepak, Thank you, for contacting Intel Customer Support. I understand from your m ail that you are experiencing a “No Display” issue with your Processor. I realize the importance of the issue. Deepak, I appreciat e you for the troubleshooting steps 20which you have tried. I understand your urgency to get the replacement. We will definitely provide the order number for your Motherboard once we get the following information. Deepak, please spend your valuable time in answering the following queries. These are not just questions, these are indicators that make us understand the issue with your 20Motherboard. Please provide us the following details without missing out anything so that the next step will either be a repalcement or an issue resolution. We do understand that you had tested this Processor with a another Motherboard and it did no t work. we request you t o check this Processor in a supported Intel Mo therboard and provide u s the serial number and AA number of that. Because we do not have any compatibility guide to check Intel Processors with third party Motherboards. PRODUCT INFORMATION: (Please provide below information that can be found on the Motherboard and not on the box) 1.Serial Number of the Motherboard :- 2. AA Number of the Motherboard :- ( The serial number and AA number will be on the white sticker located on the Motherboard with barcode) For further concerns please feel free to contact us on[protected] or write to us at [protected]@mailbox.intel.com. We look forward to serving you more in the future. Thank you for using Intel Products and Services. You=2 0are a valued customer for us. Prabhu J Technical Customer Support Engineer- Asia Pacific Region [protected]@mailbox.intel.com Intel Website: support.intel.com Intel Disclaimer Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of the support you received. If you do not wish to participate, simply delete the survey email… ** Intel cares about your pe rsonal privacy Your data will be used for transaction purposes and to provide you information in relation to this activity. Your information will only be used for the purposes for which it has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from [protected]@aol.in on [protected].01.58.000000 ======> Hi Srimant, The motherbaord i am using is of ASUS make and i am unable to locate teh serial no. of that. Kindly replace my processor as we had already c hecked this on another board and had checked the same speed of processor on my board. Regards, Deepak Kharbanda 0 D --- --Original Message----- From: [protected]@mailbox.cps.intel.com To: [protected]@a ol.in S ent: Thu, 18 Sep 2008 10:18 am Subject: RE: Re: Intel® Pentium® 4 Processor 506 // Please provide the required information ************************************************************************* ********************************* IMPORTANT: 1. When replying to our e-Mails please click reply only. Do not create a new ema il or do not alter the subject line and mail contents, this will help us to avoid the data loss. 2. Please reply=2 0to this email within 72hrs for faster resolution of your case. 3. BIOS recovery resolves most of the problem; please find attached the instruction manual. 4. Con 0A firming the BIOS recovery activity during motherboard RMA su bmission will be mandatory from June 2nd, 2008. 5. Please compose a new mail for every new case. ************************************************************************* ********************************* Case: 8566943 Product: Intel® Pentium® 4 Processor 506 / 7524B291 2L524233A11471 / BX80547PE2667EN Fan: D[protected] N 6731D R2 F09A-12B3S1 03AC1H2 NIDEC CORP Fault De scription: No Display Hello Deepak, Thank you, for contacting Intel Custo mer Support. I understand from your mail that you are experiencing a “No Display” issue with your Intel® Pentium® 4 Processor 506. You wish to have it to =0 Abe repla ced for you at the earliest. Deepak, I realize the importance of having the No Display issue resol ved for you. I will be glad to assist you in resolving the no display issue. In order to assist you better, please provide us all the required information. PRODUCT INFORMATION: 1. AA Number of the motherboard: [XXXXXX-XXX] 2. Motherboard Serial Number (12 digits): Kindly re tain all the previous correspondences 20when replying to this mail. Please feel free to call[protected] or email us should you need further assistance. We look forward to serving you further in the future. Thank you, for using Intel products and services. Regards, =0 D Srimant Kumar Intel Customer Support - 20Asia Pacific Region 0D [protected]@mailbox.intel.com Intel Website: support.intel.com I ntel Disclaimer Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. A representative of Intel may subsequently contact you (via email) in order to ob tain your feedback on the quality of the s upport you received. If you do not w ish to participate, simply delete the survey email… ** Intel cares about your personal privacy. Your data will be used for transaction purposes and to provide you information in relation to th is activity. Your=2 0information will only=2 0be used for the purposes for which i t has been collected. For more information on Intel’s privacy practices see http://www.intel.com/sites/corporate/privacy.htm <===== Received from [protected]@aol.in on [protected].23.25.000000 ======> Dear Guru, Please note the below details marked in BLUE. Regards, Deepak Kharbanda -----Original Me ssage----- From: [protected]@mailbox.cps.intel.com To: [protected]@aol.in Sent: Wed, 17 Sep 2008 8:09 am Subject: Intel® Pentium® 4 Processor 506 // Please provide the required information ********************************************************************** mportant: When replying to our E-Mails pl ease: Click reply o nly. Do not create a new email. BIOS recov ery resolves most of the problem, attached here with is the nstruction manual. Please note confirming the BIOS recovery activity during otherboard RMA submission is going to become mandatory from June 2nd, 2008. Please do not alter the subject line or reply using a diff erent e-mail ccount or remove the information you sent below to avoid data loss and for a ew cas e please compose a 20new mail. Please reply to this email within 72hrs for faster resolution of your case. ********************************************************************** ase: 8566943 roduct: Intel® Pentium® 4 Pro cessor 506 arkings: 75248291 ______ _______ ault Description: No Display Hello Deepak, Thank you, for contacting Intel Customer Support. I understand from your m ail that you are experiencing a “No Display” issue with our Intel® Pentium® 4 Processor 506. You wish to have it to be replaced for you t the earliest. Deepak, I realize the importance of having the No Display issue resolved for ou. I wi ll be glad to assist you in resolving the no display issue.=0 D In order to assist you better, please provide us all the required information. PRODUCT INFORMATION: 1. AA Number of the motherboard :: [XXXXXX-XXX] 2. SSpec Number [SLxxx] / [Philippines/Malay /CostaRica]: SL8J8 / PHILIPPINES =2 0FPO Number (8 alphanumerical com binations) [ xxxxxxxx ] 75248291 4. Product Serial Number=2 0(12 digits) [xxxxxxxx-xxxx]:2L524233-A11471 The ATPO number. The ATPO number will be below the FPO number in the rocesor.It's a eight number/alphanumerical combination followed by a dash and hen four or five number/alphanumerical combination. 5. Complete Fan markings and manufacturer (all the numbers and alphanumerical ombinations th at can be l ocated at the Intel Logo Sti c ker attached to the fan): Cooler Fan Part Number xxxxxx-xxx D[protected] ooler Fan Serial Numberxxxxxx xx N 6731D R2 ooler Fan Part Number xxxx-xxxxxx-xxxxx F09A-12B3S1 03AC1H2 anu facturing Company ( Eg: NIDEC / SANYO DENKI / Fujikura etc., ). NIDEC CORP. In order to isolate this issue, I suggest you to try the following =0 Aroubleshooting steps: TROUBLESHO OTING INFORMATION: 1. How long have you been using this processor? Please provide exact date of urchase [MM/DD/YY].07-NOV-2005 2. Have you changed or installed any hardware or added any software before the roblem occurred? NO. 3. What is the complete model and manufacturer of the motherboard that 0D you are sing with the process or? If it i s an Intel motherboard, please provide its oard revision or AA# [AA xxxxxx-xxx]. The Motherboard make is ASUS 4. Check the CPU Fan., It is working fine. 5. R emove the CPU fan power connector from the motherboard=2 0and switch on the ystem for 2-3=2 0seconds. Check is there any progress? No Progress. 6. Check for the thermal interfa ce material.Is it applied properly between the PU and the heatsink. It is OK. 7. Have you tested this processor on another working motherboard? Did the same roblem occur? Please provide the complete motherboard model and manufacturer here the CPU was also tested. If it is an Intel motherboard, please provide 20its oard revision or AA# [ AA xxxxxx-xxx]. We had checked this processor at the nearest serv ice shop and don't know the AA no. of that board but we had checked the same speed of processor in our board also and it was working fine. 8. Have you t ried just changing the processor with the same model but using the ame old components? Did the same problem occur? Yes. 9. Do yo u see any physic al damage on the processor? If yes, attach a photo that ould clearly and closely show the damage upon replying to this mail. Do attach he photo as a jpeg file. No, there is no physical damages on the processor. 10. If you tried other testing, please specify. Deepak, I hope the resolution provid ed will resolve your issue. If the i ssue till persists, please send us the details of all the trouble shooting steps er formed to help us to proceed the case. Kin dly retain all the previous correspondences when replying to this mai l. Please feel free to call (080) 28 542105 or email us should you need further ssistance. We look forward to serving you further in the future ________________________________________________________________________ You are invited to Get a Free AOL Email ID. - http://webmail.aol.in IMPORTANT NOTE IF YOU REPLY TO THIS EMAIL: Please perform a reply with history so that the following identifier "[THREAD_ID:20949444]" is seen in your response email. T his will ensure that your reply is delivered to the proper support team at Intel and will reduce the time it takes to receive a response. Thank you. ________________________________________________________________________ You are invited to Get a Free AOL Email ID. - http://webmail.aol.in IMPORTANT NOTE IF YOU REPLY TO THIS EMAIL: Please perform a reply with history so that the following identifier "[THREAD_ID:20959934]" is seen in your response email. This will ensure that your reply is delivered to the proper support team at Intel and will reduce the time it takes to receive a response. Thank you. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
16 Comments | |
Comments
Intel motherboards are not functioning properly. intel should try to improve quality of the product before sending the same for marketing.
Reply
Mother Bord Not Avlabel
Mother board problem
Product - INtel desktop board D945GCPE
AZPE7430192Y AA D[protected]
P47380B E213441
Product - INtel desktop board D945GCPE
AZPE7430192Y AA D[protected]
P47380B E213441
I fully agree, , , , , , , , , , that Intel is not giving proper service to a customer...
such a big company they don't have service center in city... every time we have contact them with email and they reply next day...
and they are not good in there service ... good choice to switch to different make Motherboard where they give replacement within a week within a City...( Gigabyte and ASUSS)
Regards
Ganesh Mishala
such a big company they don't have service center in city... every time we have contact them with email and they reply next day...
and they are not good in there service ... good choice to switch to different make Motherboard where they give replacement within a week within a City...( Gigabyte and ASUSS)
Regards
Ganesh Mishala
case:8532337
product:945GCNL /BTNL81800DYGAAD[protected]
Fault Description:No Display
i have sending 100 :time e-mail :[protected]@mailbox.intel.com
have no any respones
product:945GCNL /BTNL81800DYGAAD[protected]
Fault Description:No Display
i have sending 100 :time e-mail :[protected]@mailbox.intel.com
have no any respones
sir,
i have a complaint with intel motherboard regarding sound problem. so please kindly help me.
i have a complaint with intel motherboard regarding sound problem. so please kindly help me.
MOTHER BOARD PROBLEM
Sir
My processor is badly damaged. There is no display when i turned on my pc . & the monitor light is blinking. How do i get my warranty period
My processor is badly damaged. There is no display when i turned on my pc . & the monitor light is blinking. How do i get my warranty period
NO DISPLAY
no display
Our intel original desktop board model no. d945gcnl is not working from one month .
While we were using our computer, there was a short circuit in the mother board due to which our mother board is not working .
Kindly replace this mother board (desktop board ) as soon as possible.
We are having it in warrenty .
It was purchased on 22nd may 2008 and it has warranty of 3 years so it will finish warrenty on 21st may 2011.
We request you to kindly replace this mother board as soon as possible .
Thanking you,
Yours faithfully,
Vijay Sadhani
402, Royal Apatrment,
behind Kakadia Complex,
Ghod Dod Road,
Surat, Gujarat,
India .
Ph. – +[protected]
Mob.- [protected]
While we were using our computer, there was a short circuit in the mother board due to which our mother board is not working .
Kindly replace this mother board (desktop board ) as soon as possible.
We are having it in warrenty .
It was purchased on 22nd may 2008 and it has warranty of 3 years so it will finish warrenty on 21st may 2011.
We request you to kindly replace this mother board as soon as possible .
Thanking you,
Yours faithfully,
Vijay Sadhani
402, Royal Apatrment,
behind Kakadia Complex,
Ghod Dod Road,
Surat, Gujarat,
India .
Ph. – +[protected]
Mob.- [protected]
Dear Sir,
My name is sandeep i have bought a intel atom board Sr.No. E76528. I have purchase this board last Year. the Board sound card not working.
Sandeep kumar
My name is sandeep i have bought a intel atom board Sr.No. E76528. I have purchase this board last Year. the Board sound card not working.
Sandeep kumar
Dear sir,
I have a intel atom board E76528. The board's sound card not working.
I have this board last year so this board is under warrenty.plese mail me soon
SANDEEP KUMAR
I have a intel atom board E76528. The board's sound card not working.
I have this board last year so this board is under warrenty.plese mail me soon
SANDEEP KUMAR