[Resolved]  Intel — Complaint login in warranty period but Warranty period expired before the replacement of part

Dear Sir,

I had an Intel Pentium 4 Processor which I had bought in Nov '2005 under three year warranty time & Now it is occuring problem and not working.

For this issue i had complained in INTEL on 16th Sept '2008 at [protected]@mailbox.cps.intel.com and got a quick response of email within 24 hrs.

And they had started there questionare support for resolving the problem but that does not work b'coz i had tried every best possible troubleshooting before login my complant in intel

The back & forth of mails are continued from that day and all the required recemended test & required information given to INTEL on 06th Oct' 2008.

Now on 15th Oct i got a reply that your product warranty has been expired. Also as per INTEL records the product warranty was expired in teh first week of October (stated in 17th Oct mail) but i had complained about my product in mid sept.

Then I got an shocking mail from Intel on 20 Oct' 08 that if you wich to repaiered your part then please contact at [protected]@cdwindia.com and i have to bear all the charges.

After that i had written three mails but are not recieving any replies.

Below is correspondence.

From: [protected]@mailbox.intel.com
To: [protected]@aol.in
Subject: RE: RE: Re: Pentium® 4 Processor 506 // 7524B291 // No Display // OOW
Date: Mon, 20 Oct 2008 6:06 pm

[protected][protected][protected][protected]

********************************************************************************...⇄
IMPORTANT:
1. When replying to our e-Mails please click reply only. Do not create a new
email or do not alter the subject line and mail contents, this will help us to
avoid the data loss.
2. Please reply to this email within 72hrs for faster resolution of your case.
3. BIOS recovery resolves most of the problem; please find attached the
instruction manual.
4. Confirming the BIOS recovery activity during motherboard RMA submission will
be mandatory from June 2nd, 2008.
5. Please compose a new mail for every new case.
********************************************************************************...⇄


Case: 8637068
Product:Intel® Pentium® 4 Processor 506
Markings: 7524B291 2L524233A11471
Issue: No Display
Status OOW

Hello Deepak,

Thank you for contacting Intel® Customer Support.

I understand from the mail that you wish to know as to when the warranty of the
faulty Intel® Pentium® 4 Processor had expired.

As an Intel customer support executive, I realize the importance of the issue
and am glad to assist you in reaching the right resources.

Deepak, As mentioned in our earlier mails, I would like to inform you that the
warranty of the Intel® Pentium® 4 Processor has been expired completely.

Intel® Pentium® 4 Processor 506//7524B291 2L524233A11471

Even if we try to process order for the same, we get an error message stating
that the unit is O.O.W and cannot process order.

If you wish to get your motherboard repaired, you can contact the below address
and please be informed that you need to bear all the charges.

Contact Person: Mr. Vijayanand
Cadensworth India Pvt. Ltd,
79- J.N. Road
100 feet Road
Vadapalani
Chennai - 600 026
Phone: Phone : +[protected]/35/42
Email: [protected]@cdwindia.com .

For further information and assistance with this concern, I recommend contacting
us (Intel Support and Services team) at:[protected]. We are available from
Monday through Friday 10:00 A.M. - 7:00 P.M. We will be assisting you in the
best possible way we could.

Intel Support and Service team also has information available to you online at
the following Web site:
http://support.intel.com

This site has general and technical information about product features, and
upgrades.

Thank you for using Intel products and services.


Suresh N
Technical Customer Support Engineer- Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: support.intel.com

Intel Disclaimer
Intel is a registered trademark of Intel Corporation or its subsidiaries in the
United States and other countries.

*Other names and brands may be claimed as the property of others.

A representative of Intel may subsequently contact you (via email) in order to
obtain your feedback on the quality of the support you received. If you do not
wish to participate, simply delete the survey email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes and to provide you information in relation to this
activity. Your information will only be used for the purposes for which it has
been collected. For more information on Intel’s privacy practices see
http://www.intel.com/sites/corporate/privacy.htm

<===== Received from [protected]@aol.in on[protected].06.37.000000
======>

Dear Irfan,

Noted that the warranty of my product was expired on the First week of
Oct ' 2008 but if you see the first mail below, i had complained about
my processor on 17 Sep 2008.

Which means my processor got faulty in the warranty period & i had
informed you people in that time only.

Would request you to please replace my processor ASAP.

Thanks,
Deepak Kharbanda


-----Original Message-----
From: [protected]@mailbox.intel.com
To: [protected]@aol.in
Sent: Fri, 17 Oct 2008 7:18:08 AM Eastern Daylight Time
Subject: RE: Re: Pentium® 4 Processor 506 // 7524B291 // No Display //
OOW


*************************************************************************

*********************************
IMPORTANT:
1. When replying to our e-Mails please click reply only. Do not create
a new email or do not alter the subject line and mail contents, this
will help us to avoid the data loss.
2. Please reply to this email within 72hrs for faster resolution of
your case.
3. BIOS recovery resolves most of the problem; please find attached the
instruction manual.
4. Confirming the BIOS recovery activity during motherboard RMA
submission will be mandatory from June 2nd, 2008.
5. Please compose a new mail for every new case.
*************************************************************************
*********************************
Case: 8637068
Product:Intel® Pentium® 4 Processor 506=0
D
Markings: 7524B291 2L524233A11471
Issue: No Display
Status OOW

Hello Deepak,

Thank you for contacting Intel® Customer Support.

I understand from the mail that you wish to know as to when the
warranty of the faulty Intel® Pentium® 4 Processor had expired.

As an Intel customer support executive, I realize the importance of the
issue and am glad to assist you in reaching the right resources.

Deepak, I would like to inform you that the warranty of the Intel®
Pentium® 4 Processor had expired in the first week of October 2008.

Intel® Pentium® 4 Processor 506//7524B291 2L524233A11471

Ffor further information and assistance with this concern, I recommen
d
contacting us (Intel Support and Services team) at:[protected]. We
are available from Monday through Friday 10:00 A.M. - 7:00 P.M. We will
be assisting you in the best possible way we could.

Intel Support and Service team also has information available to you
online at the following Web site:
http://support.intel.com

This site has general and technical information about product features,
and upgrades.

Thank you for using Intel products and services.

Regards,

S. M. Irfan
Technical Customer Support Engineer- Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: support.intel.com

Intel Disclaimer
Intel is a registered trademark of Intel Corporation or its
subsid
iaries in the United States and other countries.

*Other names and brands may be claimed as the property of others.

A representative of Intel may subsequently contact you (via email) in
order to obtain your feedback on the quality of the support you
received. If you do not wish to participate, simply delete the survey
email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes and to provide you information in relation to this
activity. Your information will only be used for the purposes for which
it has been collected. For more information on Intel’s privacy
practices see http://www.intel.com/sites/corporate/privacy.htm

<======2
0Received from [protected]@aol.in on
[protected].07.59.000000 ======>


Dear Raghavendra,

Can you please confrim when the warranty of my proccesser is expired.

Regards,
Deepak Kharbanda


-----Original Message-----
From: [protected]@mailbox.intel.com
To: [protected]@aol.in
Sent: Wed, 15 Oct 2008 11:23 am
Subject: Pentium® 4 Processor 506 // 7524B291 // No Display // OOW



++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
IMPORTANT: PLEASE READ!
* Please hit the REPLY button only when you reply to this mail.
* Do not remove the information you sent below, to avoid data loss.
* Do not reply using another email account when replying to this mail
to avoid
delay
.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Case: 8566943
Product: I
ntel® Pentium® 4 Processor 506
Markings : 7524B291 2L524233A11471
Issue : No Display

Hello Deepak,

I understand that there is No Display on your computer and wish to get
the
Intel® Pentium® 4 Processor 506 replaced.

Deepak, as a Technical Support Representative, I appreciate the
information that
you have provided us with and we are pleased to inform you that we have
issued
case number 8566943 for the following unit:

Intel® Pentium® 4 Processor 506 7524B291 2L524233A11471

Though I would like to help you, we will not be able to do so as the
units
warranty period has 20expired. If you are sending Bill/ Proof of Purchase
please
reply to the 20same email and send the attachment as we can trace the
email and
assist you at the earliest.

Deepak, Please retain all the previous correspondence when replying to
this
mail. For further information and assistance with this concern, Please
feel free
to call or email us:

Intel Technical Support
Telephone:[protected]
E-mail: [protected]@mailbox.intel.com
We are available from Monday to Friday 10:00 A.M. - 7:00 P.M. We will
be
assisting you in the best possible way we could.

Intel Technical Support team also has information available to you
online at the
following Web site:
http://support.intel.com

Thank yo
u for using Intel Products and Services.

Regards,
Raghavendra=0
D
Intel® Technical Support - Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: www.support.intel.com

Intel Disclaimer
Intel is a registered trademark of Intel Corporation or its
subsidiaries in the
United States and other countries.

*Other names and brands may be claimed as the property of others.

A representative of Intel may subsequently contact you (via email) in
order to
obtain your feedback on the quality of the support you received. If you
do not
wish to participate, simply delete the survey email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes 20and to provide you information in relation to this
activity. Your inf
ormation will only be used for the purposes for which
it has
been collected. For more information on Intel’s privacy practices see
http://www.intel.com/sites/corporate/privacy.htm



<===== Received from [protected]@aol.in on
[protected].18.25.000000
======>

Dear Rajiv,

I would like to inform you that there is being a prblem in my processor
& i am continously requesting you people for replacing that only.

Also we had bought this machine in Nov 05 and will send you the scanned
copy of bill soon.

Regards,
Deepak Kharbanda



-----Original Message-----
From: [protected]@mailbox.i
ntel.com
To: [protected]@aol.in
Sent: Mon, 13 Oct 2008 6:25 pm
Sub
ject: RE: RE: RE: Re: 7524B291 2L524233A11471 / Motherboard details
required



*************************************************************************


*********************************
IMPORTANT:
1. When replying to our e-Mails please click reply only. Do not create
a new
email or do n
ot alter the subject line and mail contents, this will
help us to
avoid the data loss.
2. Please reply to this email within 72hrs for faster resolution of
your case.
3. BIOS recovery resolves most of the problem; please find attached the
instruction manual.
4. Confirming the BIOS recovery activity during motherboard RMA
submission will


be mandatory from June 2nd, 2008.
5. Please compose a new mail for every new c
ase.
*************************************************************************


*********************************

Case: 8566943
Product: Intel® Pentium® 4 Processor 506
Markings : 7524B291 2L524233A11471
Issue : No Display

Hello Suvinay,

Thank you for contacting Intel technical suppo
rt

I understand that there is issue on your computer and wish to get the
motherboard replaced.

Suvinay, as a Technical Support Representative, I appreciate the
information
that you have provided us with and we are pleased to inform you that we
have
issued case number 8566943 for the following unit:

7524B291 202L524233A11471

Though I would like to help you, we will not be able to do so as the 0D
units
warranty period has expired.

If you have questions, feel free to contact us.
[protected]
- [protected]@mailbox.intel.com [if you want to contact us through mail]

Thank you for using Intel products and services.

Regards,
Rajiv,
Intel Technical Customer Support=2
0Engineer – Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: www.support.intel.com

Intel Disclaimer
Intel is a registered trademark of Intel Corporation or its
subsidiaries in the
United States and other countries.

*Other names and brands may be claimed as the property of others.

A representative of
Intel may subsequently contact you (via email) in
order to
obtain your feedback on the quality 20of the support you received. If
you
do not
wish to participate, simply delete the survey email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes and to provide you information in relation to this
activity. Your information will on
ly be used for the purposes for which
it has
been collected. For more information on Intel’s privacy practices see
http://www.intel.com/sites/corporate/privacy.htm




<===== Received from [protected]@aol.in on
[protected].29.09.000000
======>

Hi Arun,

Kindly advise on the below case.


Also confirm if you want the scanned bill copy, i will collect the
duplicate bill copy of my 20computer from the retailer but my only
problem is that they are almost 50 Kms away from my house.

If possible pls replace my processer without bill copy else i will
collect the bill copy & will send you the scanned of the same.

Thanks,
Deepak Kharbanda

-----Orig
inal Message-----
From: Deepak Kharbanda <[protected]@aol.in>
To: [protected]@mailbox.intel.com
Sent: Fri, 10 Oct 2008 3:44 pm
Subject: RE: RE: Re: 7524B291 2L524233A11471 / Motherboard details
required

Hi Arun,

I am really not happy with ur below mail.

As 20i am continously compaling about my product from l
ast one month and
now got an excuse / answer that the product warranty is expired.
Actally my brother 20had gifted me this computer in Nov 2005 and i do
not
have the bill or boxes of that computer but in most of the part,
shopkeeper had done there initials with date have 07 Nov 2005.

Would request you to please help me in getting it replaced.

Thanks,
Deepak Kharbanda



-----Original Message-----
From: [protected]@mailbox.intel.com
To: [protected]@aol.in
Sent: Wed, 8 Oct 2008 2:27:31 AM Eastern Daylight Time
Subject: RE: RE: Re: 7524B291 2L524233A11471 / Moth
erboard details
required

********************************************************
*****************

*************************
********
IMPORTANT:
1. When replying to our e-Mails please click reply only. Do not create
a new email or=2
0do not alter the subject line and mail contents, this
will help us to avoid the data loss.
2. Please reply to this email within 72hrs for faster resolution of
your case.
3. BIOS recovery resolves most of the problem; please find attached the
instruction manual.
4. Confirming the BIOS re
covery activity during motherboard RMA
submission will be mandatory from June 2nd, 2008.
5. Please compose a new mail for every new case.
*************************************************************************





*********************************

Case: 8566943
Product: Intel® Pe
ntium®=2
04 Processor 506
Markings: 7524B291 2L524233A11471
Fan: D[protected] N 6731D R2 F09A-12B3S1 03AC1H2 NIDEC CORP
Fault Description: 20No Display

Hello Deepak,

Thank you for contacting Intel technical support

I understand that there is issue on your computer and wish to get the
motherboard replaced.

Deepak, as a Technical Support Representative, I appreciate the
information that you have provided us with and we are 20pleased to
inform
you that we have issued case number 8566943 for the following unit:

7524B291 2L524233A11471

Though I would like to help you, we will not be able to do so as the
units
warranty period has expired. Should you think otherwise, kindly
send us a 20clear
and readable scanned copy of the original
invoice/proof
of purchase for validation, only if the unit is in warranty period=2
0[3
years] from the date of purchase we can process your request.

For further concerns please feel free to contact us on[protected]
or[protected] or write to us at [protected]@mailbox.cps.intel.com.

Thank you for using Intel products and services.

Regards,

Arun T.S.
Technical Customer 20Support Engineer- Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: support.intel.com

Intel Disclaimer
Intel is a registered trademark of Intel Corporation or its
subsidiaries in the Unite
d States and other countries.

*Other names and brands may be claimed as 20t
he property of others.

A representative of Intel may subsequently contact you (via email) in
order to obtain your feedba
ck on the quality of the support you
received. If you do not wish to participate, simply delete the survey
email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes and to provide you information in relation to this
activity. Your information will only be
used for the purposes for which
it has been collected. For more information on Intel’s privacy
practices see http://www.intel.com/sites/corporate/privacy.htm

<===== Received from deepak
[protected]@aol.in on
[protected].41.00.000000 ======>

Hi Gagan,
0A
I had
tried my processor on another Intel Motherboard and still it is
not working. Below is the detail of that motherbaord.



Model No. D945GCPE
Serial No. & Part No. AZPE74100 3MC AA D[protected]

Kindly help me in replacing my processor ASAP.

Regards,
Deepak Kharbanda


-----Original Message-----
From: [protected]@mailbox.cps.intel.com
To: [protected]@aol.in
Sent: Thu, 25 Sep 2008 8:36 pm
Subject: RE: Re: 7524B291 2
L524233A11471 / Motherboard details required

*************************************************************************





*********************************
IMPORTANT:
1. When replying to our e-Mails please click
reply only. Do not create
a new email or d
o not alter the s
ubject line 20and mail contents, this
will help us to avoid the data loss.
2. Please reply to this email within 72hrs for f
aster resolution of
your case.
3. BIOS recovery resolves most of the problem; please find attached the
instruction manual.
4. Confirming the BIOS recovery activity during motherboard RMA
submission will be mandatory from June 2nd, 2008.
5. Please compose a new mail for every new case.
*****************************************
********************************



*********************************
Case: 8566943
Product: Intel® Pentium® 4 Processor 506
Markings: 7524B291 2L524233A11471
Fan: D[protected] N 6731D R2 F09A-12B3S1 03AC1H2 NIDEC
CORP
Fault Description: 20No Display

Hello Deepak,

Gree
=0
A tings from Intel Customer Support! We are glad to be of service to
you.

I understand form yo
ur mail that you are experiencing No Display issue
with your computer. You also mentioned in your mail that you are
suspecting it’s due to the processor issue. Please accept our sincere
apologies for any inconvenience this may have caused you.

Deepak, I realize the importance of the issue. In order to assist you 0D
better, Please try this processor with supported Intel motherboard and
provide us the tested motherboard serial number and part number so that
we can find the correct information for that you have to contact the
pint of
pur
chase.

Please retain all the previous corresponde
nc
e when replying to this
mail.

Please feel free to call or email us anytime should you need f
urther
assistance.

We look forward to serving you more in the future.

Thank you and Have a Good Day.

Sincerely,

Gagan Singh
Intel® Technical Support - Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: support.intel.com


Intel Disclaimer
Intel is a registered trademark of Intel Corp
oration or its
subsidiaries in the United States and other countries.

Intel is not responsible for the correctness of the information
provided on the third party website

*Other names and brands may be claimed 20as the=2
0property of others.

A representative of Intel may


subsequently contact you (via email) in
order to obtain your feedback on the quality of t
he support you
received. If you do not wish to participate, simply delete the survey
email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes and to provide you information in relation to this
activity. Your information will only be used for the purposes for which
it has bee
n collected. For more information on Intel`s privacy
practices see http://www.intel.com/sites/corporate/privacy.htm


<===== Received from [protected]@aol.in on
[protected].38.10.000000 ======>

0AHi Prabhu,

I had an
motherboard of ASUS make and below are the=2
0
details.

Model No. P5PE-VM
Serial No. 6AM0AD121078

Regards,
Deepak Kharbanda
0D
-----Original Message-----
From: [protected]@mailbox.cps.intel.com
To: [protected]@aol.in
Sent: Tue, 23 Sep 2008 4:32 pm
Subject: 7524B291 2L524233A11471 / Motherboard details required

*************************************************************************






*********************************
IMPORTANT:
1. When replying to our e-Mails please
click reply only. Do not create
a new email or do not alter the subject line and mail contents, this
will help us to avoid the data loss.
2. Please reply to this email within 72hrs=2
0for faster resolution of
your case.


3. BIOS
recovery resolves most of the problem; please 20find attached
the
instruction manual.
4. Confirming the BIOS recovery activity=2
0during motherboard RMA
submission will be mandatory from June 2nd, 2008.
5. Please compose a new mail for every new case.
*************************************************************************






*********************************
Case: 8566943
Product: Intel® Pentium® 4 Processor 506
Markings: 7524B291 2L524233A11471
Fan: D[protected] N 67
31D R2 F09A-12B3S1 03AC1H2 NIDEC CORP
Fault Description: No Display

Hello Deepak,

Thank you, for contacting Intel Customer Support.

I understand from your m
ail that you are experiencing a “No Display”
issue with your Processor. I


realize the importance of
the issue.

Deepak, I appreciat
e you for the troubleshooting steps 20which you have
tried. I understand your urgency to get the replacement. We will
definitely provide the order number for your Motherboard once we get
the following information.

Deepak, please spend your valuable time in answering the following
queries. These are not just questions, these are indicators that make
us understand the issue with your 20Motherboard. Please provide us the
following details without missing out anything so that the next step
will either be a repalcement or an issue resolution.

We do
understand that you had tested this Processor with a another
Motherboard and it did no

t work. we request you t
o check this Processor
in a supported Intel Mo
therboard and provide u
s the serial number and
AA number of that. Because we do not have any compatibility guide to
check Intel Processors with third party Motherboards.

PRODUCT INFORMATION:
(Please provide below information that can be found on the Motherboard
and not on the box)

1.Serial Number of the Motherboard :-
2. AA Number of the Motherboard :-


( The serial number and AA number will be on the white sticker located
on the Motherboard with barcode)

For further concerns please feel free to contact
us on[protected] or
write to us at [protected]@mailbox.intel.com.

We look forward to serving you

more in the future.


Thank you for using Intel Products and Services.


You=2
0are a valued customer for us.

Prabhu J
Technical Customer Support Engineer- Asia Pacific Region
[protected]@mailbox.intel.com
Intel Website: support.intel.com

Intel Disclaimer
Intel is a registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries.

*Other names and brands may be claimed as the property of
others.

A representative of Intel may subsequently contact you (via email) in
order to obtain your feedback on the quality of the support you


received. If you do not wish to participate, simply delete the survey
email…

** Intel cares about your pe

rsonal privacy
Your data will be used for
transaction purposes and to provide you


information in relation to this
activity. Your information will only be used for the purposes for which
it has been collected. For more information on Intel’s privacy
practices see http://www.intel.com/sites/corporate/privacy.htm

<===== Received from [protected]@aol.in on
[protected].01.58.000000 ======>

Hi Srimant,

The motherbaord
i am using is of ASUS make and i am unable to locate
teh serial no. of that.

Kindly replace my processor as we had already c
hecked this on another
board and had checked the same speed of processor on my board.


Regards,
Deepak Kharbanda

0
D
---
--Original Message-----
From: [protected]@mailbox.cps.intel.com
To: [protected]@a
ol.in
S
ent: Thu, 18 Sep 2008 10:18 am
Subject: RE: Re: Intel® Pentium® 4 Processor 506 // Please provide the
required information


*************************************************************************







*********************************
IMPORTANT:
1. When replying to our e-Mails please click reply only. Do not create
a
new ema
il or do not alter the subject line and mail contents, this
will help us to avoid the data loss.
2. Please reply=2
0to this email within 72hrs for faster resolution of
your case.
3. BIOS recovery resolves most of the problem; please find attached the
instruction manual.
4. Con
0A firming the BIOS
recovery activity during motherboard RMA
su
bmission will be mandatory from June 2nd,
2008.
5. Please compose a new mail for every new case.
*************************************************************************







*********************************

Case: 8566943
Product: Intel® Pentium® 4 Processor 506 / 7524B291 2L524233A11471 /
BX80547PE2667EN
Fan: D[protected] N 6731D R2 F09A-12B3S1 03AC1H2 NIDEC
CORP
Fault De
scription: No Display

Hello Deepak,

Thank you, for contacting Intel Custo
mer Support.

I understand from your mail that you are experiencing a “No Display”
issue with your Intel® Pentium® 4 Processor 506. You wish to have it to
=0
Abe repla
ced for you at the earliest.



Deepak, I realize the importance of having the No Display issue
resol
ved for you.

I will be glad to assist you in resolving the no display issue.

In order to assist you better, please provide us all the required
information.

PRODUCT INFORMATION:

1. AA Number of the motherboard: [XXXXXX-XXX]
2. Motherboard Serial Number (12 digits):

Kindly re
tain all the previous correspondences 20when replying to this
mail.

Please feel free to
call[protected] or email us should you need
further assistance. We look forward to serving you further in the
future.

Thank you, for using Intel products and services.

Regards, =0
D

Srimant
Kumar
Intel Customer Support - 20Asia Pacific Region 0D
[protected]@mailbox.intel.com
Intel Website: support.intel.com

I
ntel Disclaimer
Intel is a registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries.

*Other names and brands may be claimed as the property of others.

A representative of Intel may subsequently contact you (via email) in
order to ob
tain your feedback on the quality of the s
upport you
received. If you do not w
ish to participate, simply delete the survey
email…

** Intel cares about your personal privacy. Your data will be used for
transaction purposes and to provide you information in relation to th
is
activity. Your=2
0information will only=2
0be used for the purposes for which
i
t has been collected. For more information on Intel’s
privacy
practices see http://www.intel.com/sites/corporate/privacy.htm

<===== Received from [protected]@aol.in on
[protected].23.25.000000 ======>

Dear Guru,

Please note the below details marked in BLUE.

Regards,
Deepak Kharbanda


-----Original Me
ssage-----
From: [protected]@mailbox.cps.intel.com
To:
[protected]@aol.in

Sent: Wed, 17 Sep 2008 8:09 am
Subject: Intel® Pentium® 4 Processor 506 // Please provide the required
information



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**********************************************************************
ase: 8566943
roduct: Intel® Pentium® 4 Pro
cessor 506
arkings: 75248291 ______
_______
ault Description: No
Display
Hello Deepak,
Thank you, for contacting
Intel Customer Support.
I understand from your m
ail that you are experiencing a “No Display”
issue with
our Intel® Pentium® 4 Processor 506. You wish to have it to be replaced
for you
t the earliest.
Deepak, I realize the importance of having the No Display issue
resolved for
ou.
I wi
ll be
glad to assist you in resolving the no display
issue.=0
D
In order to assist you better, please provide us all the required
information.
PRODUCT INFORMATION:
1. AA Number of the motherboard :: [XXXXXX-XXX]
2. SSpec Number [SLxxx] / [Philippines/Malay
/CostaRica]: SL8J8 /
PHILIPPINES

=2
0FPO Number (8 alphanumerical com
binations) [ xxxxxxxx ] 75248291
4. Product Serial Number=2
0(12 digits) [xxxxxxxx-xxxx]:2L524233-A11471

The ATPO number. The ATPO number will be below the FPO number in the
rocesor.It's a eight number/alphanumerical combination followed by a
dash and
hen four or five number/alphanumerical combination.
5. Complete Fan markings and manufacturer (all the numbers and
alphanumerical
ombinations th
at can be l
ocated at the Intel Logo Sti
c
ker attached to the fan):
Cooler Fan Part Number xxxxxx-xxx D[protected]
ooler Fan Serial Numberxxxxxx xx N 6731D R2
ooler Fan Part Number xxxx-xxxxxx-xxxxx F09A-12B3S1 03AC1H2
anu
facturing Company ( Eg: NIDEC / SANYO DENKI
/ Fujikura etc., ).
NIDEC CORP.
In order to
isolate this issue, I suggest you to try the following
=0
Aroubleshooting steps:
TROUBLESHO
OTING INFORMATION:
1. How long have you been using this processor? Please provide exact
date of
urchase [MM/DD/YY].07-NOV-2005
2. Have you changed or installed any hardware or added any software
before the
roblem occurred? NO.
3. What is the complete model and manufacturer of the motherboard that
0D
you are
sing with the process
or? If it i
s an
Intel motherboard, please provide its
oard revision or AA# [AA xxxxxx-xxx]. The Motherboard make is ASUS
4. Check the CPU Fan., It is working fine.
5. R
emove the CPU fan power connector from the motherboard=2
0and switch
on the
ystem for 2-3=2
0seconds. Check is there any progress? No Progress.
6. Check for the thermal interfa
ce material.Is it applied
properly
between the
PU and the heatsink. It is OK.
7. Have you tested this processor on another working motherboard? Did
the same
roblem occur? Please provide the complete motherboard model and
manufacturer
here the CPU was also tested. If it is an Intel motherboard, please
provide 20its
oard revision or
AA# [ AA xxxxxx-xxx]. We had
checked this processor at
the
nearest serv
ice shop and don't know the AA no. of that board but we had checked
the same speed of processor
in our board also and it was working fine.
8. Have you t
ried just changing the processor with the
same model but
using the
ame old components? Did the same problem occur? Yes.
9. Do yo
u see any physic
al damage on the processor? If yes, attach a
photo that
ould clearly and closely show the damage upon replying to this mail. Do
attach
he photo as a jpeg file. No, there is no physical damages on the
processor.
10. If you tried other testing, please specify.
Deepak, I hope
the resolution provid
ed will resolve your issue. If the
i
ssue
till persists, please send us the details of all the trouble shooting
steps
er
formed to help us to proceed the case.
Kin
dly retain all the previous correspondences when replying to this
mai
l.
Please feel free to call (080) 28
542105 or email us should you need
further
ssistance. We look forward to serving you further in the future


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