| Address: | Thiruvananthapuram, Kerala |
I had applied for an iprotect online on the 7 th feb 2011 (OL[protected] and after making the payment had undergone medicals on the 12 th of feb.Following which I was asked to submit 5 documents which was sent online on the 15th of the month. They informed me that they failed to receive the attachments and so on the 17 I resent the attachments. Twice failing to receive my attachments they said a courier agent would collect it from my residence in 48 hrs. After no response in the next 72 hrs when I contacted the customer care, they apologized and asked me to sent the attachments one last time ,which i did on the 21 st. Matters started going from bad to worse .None in the company could answer my queries .Finally on the 28 th I sent the attachments with a request to find an alternate means of receiving them if it still failed, else to cancel my application. This time the reply was prompt.... miss Dimple Agarwal customer service manager who deliberately read between the lines decided to cancel my application. Hind sight I am relieved that my dependents dint have to go through the ordeal of dealing with this company in the case of an eventuality. A word of caution to all prospective applicants that its not worth the trouble .Icons like Big B should think twice before endorsing for such fraudulent players in the market. Now they are on the run for the Avaya global connect award 2011 for the most consumer responsive company 4th time in a row .All the best. JEETHE RAHO Was this information helpful? | 
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