Irctc — Not Refund canceled Amount

Hi,

I would you like to say regarding my PNR No. [protected]. this ticket was canceled in the month of November, but till now I didn't get the refund money.
When I am sending mail to [protected]@, all times getting only please wait one week. you will get the money shortly.below is their reply mail..
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Dear Customer,

We have not received complete refund file from the railways against the
said canceled ticket having PNR-NO [protected].That's why due amount has
not been refunded yet. We have already taken up the issue with the
railways. We are arranging the special refund for the same. We assure you
that the due amount will be refunded shortly. Please co-operate with us.

Regards,
Kohima
[protected]@irctc.co.in
www.irctc.co.in
[protected]
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By the luck, I am able to talk with customer care executive, then they ware saying, you will get the money very soon.
Just want to ask with Mr. Lalu Prasad yadav, when will come next week and when will I get my refund amount.