[Resolved]  Irctc — MAKING FOOL OF CUSTOMER

Subject: Urgent, Duplicating of ticket issue [IRCTC #189285]


Respected Sir,
Myself Prashant Sharma (user id : ps28880) from Ahmedabad, Gujarat using your services since last two years.
I would like to comment that the services your are offering online of making tickets and also the
services of providing meals in train is fantastic and and one of the best of its kind.

But sir i have a concern which i want to share with you, when i was making tickets last time for the date 2nd may
of ashram express from delhi to ahmedabad on 27th april, your website again and again got crashed and after trying many times ultimately the ticket with PNR No : [protected] and transaction id
[protected] was successfully made by me by which my family members travelled


But when i had gone through my recent creditcard statement, i was shocked to see that there were
three transactions which were approved from the creditcard for the ticket. the transaction id for the three tickets were

PNR NO
TRANSACTION ID


[protected] [protected]


[protected] [protected]



[protected]




Out of these all transactions the people who were booked were same with same date of journey and same train.
From these transaction, transaction id [protected] was refunded back to my account, and we have travelled by ticket with pnr no [protected] and transaction id [protected] .

But because of your websites breakdown the ticket with pnr no [protected] and transaction i d [protected] was also made .
Why should i suffer because of your websites mistake, please give the money credited back to my account . I have used my standard chartered credit card for these transactions the card number is [protected].

This is a humble request .


Waiting for your quick response.





Regards,
Prashant Sharma
Training Officer
HDFC Standardlife insurane company limited
Mehsana Branch
[protected]
email : [protected]@hdfcinsurance.com
alternate email : [protected]@yahoo.co.in
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