Irctc — Refund from IRCTC not credited and customer support not giving any satisfactory response

Please let me know to whom I should reach out to regarding the unsatisfactory reply from customer support department of IRCTC. I have raised numerous requests regarding a non-payment of a ticket cancellation but I have never been provided with a satisfactory response which mention a particular date by when I will receive my refund.

I have cancelled an e-ticket on 02-Feb-2011. Payment was done using internet banking of Axis bank while booking these tickets. Till date I have neither received any refund amount nor any intimation on when it will be credited into my account.

I can see on IRCTC website that refund instructions has been given to the bank but I have not received the amount as yet. Details of the instructions (receipt number and date) given to the bank are not so reflected on the IRCTC website hence I can not even follow up with the bank for the refund amount.

Also, I would like to bring to your notice that refund for another e-ticket cancelled on 03-Feb-2011 has been credited into my account on 05-Feb-2011. Please explain why refund for a ticket cancelled later is credited into my account and for the one cancelled earlier has not been credited till date.

Despite umpteen number of calls and emails to the customer care, I have not even been provided with any specific date by which I should receive the refund.

Despite paying the service charge if the service level agreement is not met then it is IRCTC is responsible for it.

This is the most pathetic experience I have had with the IRCTC and would not recommend anyone to transact with them, as they are not transparent in refund procedure.