Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

i went to see off my relative who was going to travel by 2204 Amritsar-Saharsa Garib Rath on 2.11.2008. At platform no.3 of New Delhi railway station (where the train was to come, but later arrived on platform no.2), an IRCTC vendor shop no.3, sold me kurkure with MRP Rs. 20 in Rs.24. After lots of pursuation, he was ready to give me the kurkure for Rs.22. Rs.2 more than the MRP. It may be appreciated that such action of the vendor on the Railway station give a bad name to the Railways and should not be tolerated. Even after telling him that i am a railway man, he didn't hear and told me that this cannot be given less than Rs.22.

i would like to request the authority to look into the matter and take corrective measures so that the name of the august organisation like railway may not get tarnished in the eyes of public.

i want to here from you early.

thanx.

sanjay jha

respected sir,
i was travelling with my e-ticket dated on 25/10/2008 via train no. 2416
(PNR-[protected]) that was waitlisted but assured by my booking agent MR. ANUP MALHOTRA, MALHOTRA CONSULTANCY, 18/2 LOWER GROUND FLOOR, OLD RAJINDER NAGAR, NEW DELHI, -110060, PHONE NO. [protected], [protected]. that atleast i can travel if waitlisted e-ticket is not cleared. but TTE didn"t allowed me for even travelling. when i talked to the agent, he said u need original ticket to cancel. and when i reached there he is not refunding the money. so kindally help me out.
yours faithfully
rajesh

The General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.


sir,
I have booked e_ticket in the train no 2910 bdts
garib rath having PNR No [protected] through tansaction
id [protected] on 03/04/2008 at 06:46:15 am from H
Nizamuddin(NZM) to Bandra Terminus boarding at H
nizamuddin in ladies quota for the journey on 18th
june 2008 .The details of passengers is given below

1. Gita Joshi* 36 Female G3/0005/confirmed
2. Snehil Chhimwal 9 Male G3/0005/confirmed
Photo identity card detail
Voter ID FNX2194934 Election Commission

but railways has cancelled the above train due to
Gujar agaitation at State of Rajashthan. it is very
much rgrteted that till to to date Indian Railways
has not refund my amount not replying to my emails. so
please refund my money to my SBI a/c
n[protected] as early as possible otherwise
applicant will be compell to approach for consumer
grievance forum for justice. .
Thanking you

your's Sincerly
Gita Joshi
w/o Sri J C Chhimwal
105/1 ballupur chowk
Dehradun

Train No. 2444/ Bhubaneshwar rajdhani
PNR No :- [protected]
Transaction ID:- [protected]
Amount:- Rs 3660

Dear Sir,
I would like to bring to your attetion that the water bottels are sold at a higher price by the irctc agents in trains and in railway stations.the actual price of the bottle is 10 Rupees but the bottles are sold anywhere between 12-15 Rupees.i request the authourities to look into this matter and check the price of the eatables and consumables sold by the agents in trains and in railway stations.
thanks with regards,
ranish ek

I had booked an AC Chair car ticket through IRCTC website (PNR [protected], transaction id:[protected]) on train no. 2075 (Jan Shathabdi) on 22/10/2008 from Ernakulam Jn to Trivandrum Central. At the time of booking the status was waiting list 7. On 22/10/2008, I approached the TTR of Coach C1 of train 2075 and checked the status of my ticket. He had some other travellers around him who wanted an upgrade from Second seating coaches. He made a motion of going through his sheets and told me that the ticket has been cancelled. I could not believe this since I had not cancelled the ticket. He was not ready to listen to me and very rudely said that he do not have the time to explain to me since he was seeing this situation everyday and asked me to get out of the train. I had no choice since the train was about to leave but to get out of the train. Subsequently I got a ticket in the Nethravati express and proceeded with the journey. Today when I checked the PNR status, I came to know that my ticket was allotted seat number 33 in Coach C1. I don't know the name of the TTR but I am sure you can easily locate it since he was the TTR on duty in Coach C1 of Train 2075 on 22/10/2008. I firmly believe that he had sold my seat to some passenger taking a bribe. Please investigate and arrange to refund my ticket cost of Rs.300.

Yours Faithfully,

Brijesh Vappala

I am not received refund in my account .
for cancellations of ticket pnr. no [protected].on dated[protected].
refund amount refund status refund date

360 sent for refund[protected]

I booked e-ticket through IRCTC website as follows Pnr Number[protected]Transaction ID[protected] Train No2073Train NameBBS JAN SHATABD From Station KHARAGPUR JN(KGP)To StationBHUBANESWAR(BBS) Date07/10/2008Class2S But when, I reached station, I found no such Train is plying for last 4 months( i.e 17th June, 2008 onwards). Which compelled me to hire taxi on double raters. and I lost Rs. 6, 000 for travelling from kharagpur to Bhubaneswar apart from mental and physical harassment. As I understand from other passengers and sources, IRCTC Ltd. is looting passengers by making bookings on fake trains and looting Rs.10 per passenger as Internet Service Charges with the help of corrupt officials of Indian Railways. This way the IRCTC ltd. might have looted crores of rupees till now. Therefore there is need of hour to stop them to do so and appropriate compensation should be given to passengers. I have collected sufficient proof for the same.

Dear IRCTC Team

I have booked tickets through IRCTC internet facility on 10-Oct-08 from Yaswantpur (Bangalore) to Secunderabad on 10-Oct-08 for three passengers by SC Garib Rath. And also I have given the details below.
Ticket History

Pnr Number
0

Transaction ID: [protected]
Train No : 2736
Train Name: SC GARIB RATH
From Station : (YPR)
To Station: (SC)
Date Of Journey :10-Oct-2008
Class:CC
Boarding : (YPR)
Resv Upto: (SC)
Date Of Booking : 10-Oct-2008
Total Fare: Rs 1130.00
I have made a payment through CITI bank debit/ATM gateway and Rs 1130/- deducted from my Citi Bank account.
But the screen says it is not accepted and did not give me any PNR number.
Please cancel the transaction and credit my amount to CITI bank, as I have booked another ticket.
Request you to do the needful.
Regards
Ramana


And i got this mail from care IRCTC, but no action.



Dear Customer,





*We deeply regret for the inconvenience caused to you in this regard. As your payment status for transaction id(s) *[protected] *was not communicated by the Payment gateway in time, the ticket booking did not materialize. After reconciliation if the amount is found debited, the same will be processed at Payment Gateway for refund. We would ensure that the refund is made at the earliest. In future you are requested to use the Refund status tracking service provided by IRCTC. Select the “Refund Status” Link in the left panel under the “My Transactions”.*

Thanks & Regards,
kohima
[protected]@irctc.co.in
www.irctc.co.in
[protected]

WHY DO I ALWAYS GET TOILET-SIDE BAD BERTH(s) EVEN IF THERE ARE MANY MANY TICKETS AVAILABLE????

it happened too many times: that there are many many tickets and i am getting toilet-side bad ticket(s). any time, every time.WHY???

WHY CANNOT IRCTC ALLOTT TICKETS FROM THE MIDDLE OF THE COACH TOWARDS BOTH SIDES ?????

WHY PEOPLE WHO COME FIRST GET BAD SEATS???????

i booked a ticket for my daughter in bhubaneswar-hatia garib rath. there were 300 tickets available. my daughter is female 19...WHY DID I GET BERTH NO 70????????? every time?????? why cannot IRCTC program THEIR software properly that a young lady gets an inner berth when there are SO MANY VACANCIES ???????

please answer my mail and please rectify the software. it is very very urgent please.

y.f.

s chakraborty
superintending engineer
civil engg dept
cmpdi hq
kanke road
ranchi
mob: [protected]
ranchi

It’s a matter of shame for IRCTC that even after so many years of operations, you’ll are not able to service passengers during peak seasons as most of them like me and many others go without rail tickets even after Tatkal during Diwali/summer/winter holidays.

It’s a shame and failure of IRCTC completely that you’ll fall prey to the touts of the railways who are more efficient than your system which just cannot provide tickets. Touts pay railway ticket bookers and get their tickets inside Railway stations before 810 and within 5 mins all tickets as we just wait like fools on your incompetent system. Every time it gets stuck on the payment page as even 100 tickets are washed off in minutes

I have been crying foul since 3 yrs now, but you’ll just do not care to make some quota with the Rail autorities. Last 3 days I have been trying for tatkal system for my ailing mother and have just failed to get her tickets from Mumbai to Hyderabad, thanks to the touts who are more efficient to fool the system itself.

Railways do not launch special trains either to clear the rush. Really we live in a fools inefficient system, run by useless inefficient people.


I hope My mail reaches Lalu ji as its to all his men.
Thanks


Somu

We visited from Ludhiana to Tirupati in 3A class by Navyug Express train No. 6688. The date of Journey was 10-Oct-2008. Our PNR No. is [protected] and transaction ID is [protected].I booked this ticket by IRCTCs e-Ticketing Service. After booking the IRCTC delivered a ticket on my e-mail and I taken the printout of that ticket. When we reached at Tirupati station on 12th morning, a lady staff member demands the ticket to see and we shown the ticket and ID card but on that time she was started to say that this ticket is wrong, here is not mentioned the ID card no.. We were requesting to her that this ticket is supplied by IRCTC and you see your record and according to record we are showing the ID card. But she was not listening any thing and some other staff members who were available on duty on that time they were also supporting to her. She was using very rough language. She wasted our 2.30 hours and disturbed us mentally very much. We tries to convince her by many type of efforts, we shows the messages on our mobile sent by railway, we was showing the another ticket on our laptop but she was not ready to see any thing. In mean time we sees that she was doing like this and by another ways with the lot of passengers. It is very bad. I want a good punishment for her.
Name of Passengers: Mohd. Azam and Sant Kumar
Address
Sant Kumar
Principal
S.M. Degree College
Lehragaga-148031
Distt. Sangrur (Pb.)
Phone: [protected]

It is a surprise that on cancellation of the train due to Railway's internal policy, rather than being compensated for the inconvenience caused, Passengers have to wait for more than 3 months to get the refund( as stated by the IRCTC customer care, Reading the Policy of Refund)
Ajmer shatabadi was cancelled due to Gujjar's Voilance in Rajasthan on 02/06/2008 and to get the refund I had to write 3 times to IRCTC & wait for 109 days and finally got the return on 21/09/2008.
'Mera Bharat Mahaan'
Jai Hind.

I had booked a railway ticket on August 2nd PNR PNR - [protected]. I had sent an email to IRCTC on [protected]@irctc.co.in on August 4th and August 7th asking them to cancel the full ticket. They never responded to me and when I called them after the journey date they told me they can only give me 50% of the refund as the journey date has passed and they have not received my emails.

This is completely unfair treatment.

I am pasting the emails that I had sent to them:

--- On Thu, 8/7/08, Mithu Mullick <[protected]@yahoo.com> wrote:

From: Mithu Mullick <[protected]@yahoo.com>
Subject: Please cancel the full ticket - PNR # [protected]
To: [protected]@irctc.co.in
Date: Thursday, August 7, 2008, 12:06 PM


Please cancel the following full ticket immediately (). I tried to cancel the ticket online but was getting an error message. For identification purpose the driving license number that was used for booking the ticket is WB[protected].


Regards
Mithu Mullick



--- On Mon, 8/4/08, Mithu Mullick <[protected]@yahoo.com> wrote:

From: Mithu Mullick <[protected]@yahoo.com>
Subject: Please cancel the full ticket - PNR # [protected]
To: [protected]@irctc.co.in
Date: Monday, August 4, 2008, 9:21 AM


Please cancel the following full ticket immediately (PNR - [protected]). I tried to cancel the ticket online but was getting an error message. For identification purpose the driving license number that was used for booking the ticket is WB[protected].


Regards
Mithu Mullick

I had cancelled a ticket vide tr.no.[protected] PNR [protected] on dt. 410�8. no amount refundedcredited to my account till date.pl refund the due amount immediately--r.k.kurapa.

I am sorry to say this is another typical government facilities, like all others this has no reliability at all.

since yesterday i am trying to book a ticket online and suddenly at any stage of booking "service unavailable" message pops up.

is IRCTC doing anything on this? as this is a frequent problem with website due to many connected users.

Does authorities understand how important it could be for someone to book tickets.? if facilities are there then proper functioning is primary responsibility.


Hoping for some improvement.

Regards,

i got e-ticket duly confirmed no. [protected] with transaction ID [protected]. I am not able to digest that without getting the money how can thay confirm the ticket. Secondly more over after confirnation they have cancelled my ticket without any inforamtion. i have to travel tomorrow with my family and due to unavailabilty of ticket i am not able to travel. who is responsible for this harrasment ??????????

Sir

I have booked a ticket PNR[protected], Transaction ID [protected] from Duvidha(DVD) to Howrah(HWH) by 8646 on 20-Jun-2008. Due to flood in Orissa, 8646 East Coast Express was short terminated at Vizag. Hence I could not make the journey.

I was informed that I will be eligible for full refund as I had not made the journey. But I was not able to cancel the ticket online as it stated Charting Done.

I have forwarded the request of cancellation to [protected]@irctc.co.in and got a prompt reply of refund within 90 days.

More than 90 days are over, I have still not received the refund. Inspite of repeated mail to irctc no response is received till date.

IRCTC is making fool to the people.

Dear Sir,

I have not purchased any railway ticket on 29.5.2008. But my card account is showing debit of Rs. 3138 by IRCTC under booking reference no : 925266.

I have been trying to put my grievances to IRCTC by mail and telephone but invain.

Can anybody help to bail me out of the problem.

Regards,

Basab

Dear Madam/Sir,
I had purchased an e-Ticket, details of which are written below :
Transaction ID : [protected]
PNR No. :[protected]
Train No. & Name : 8409/SRI JAGANNATH EXPRESS
Date Of Journey : 05/6/2008
From : HOWRAH To : PURI
Date of Boarding : 05/6/2008
Boarding : HOWRAH Resv Upto : PURI
Total Fare : Rs. 1570.00
Adult : 2 Child : 1
The above train had however been cancelled from Howrah due to Bandh in West Bengal.
Subsequently I had cancelled the E-ticket on 05/06/2008 for the journey on the same date due to the above Bandh in W. Bengal.
The TDR details are as follows:
TDR Details
Transaction Details
PNR Number [protected] Booked On 2-5-2008
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 30.00
Date Of Journey 05/6/2008 Ticket Charge Rs 1570.00
Bank ICICIBANK Total Rs 1600.00
Train No 8409 Railway Zone ECO
From Station HOWRAH JN(HWH) IRCTC Zone Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar
To Station PURI(PURI) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 BHASKAR BANERJI 38 Male B1 0060 Booked
2 RANGANA BANERJI 33 Female B1 0061 Booked
3 ARJUN BANERJI 5 Male B1 0059 Booked
Reason For Tdr : ON-REQUEST
TDR STATUS : Previous Record
Reference No : 116496.0
TDR Filing Date : 18-Jun-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00
IRCTC had sent a letter to the Chief Regional Manger/Eastern Zone/Bhubaneshwar(IRCTC), with a copy to me where he had mentioned about my request through E-Mial about my cancellation of the E-ticket and subsequently for the Refund.
However since then I have not heard from IRCTC, nor received my Refund although the period of 90 days has long lapsed.
You are requested to guide me in this regard.
With Regards,
Bhaskar Banerji
Mob : [protected]