[Resolved]  IRCTC.co.in — NOT REFUNDED MONEY

Address:

Rangareddy, Andhra Pradesh

Dear sir/madam,

I canceled my ticket before my journey and the amount approved to refund from IRCTC and also the status of amount is refunded in account but the money was not reflected in my account. i write a mail to irctc care, they asked me to send my account statement if not refunded the money. i sent the statement but no action. i am pasting the mail communication into the complaint. look into this and do needful please.....






Dear sir,


As per instruction i am sending my account statement. Please find the attachment of account statement and do needful.


Thanking you
Praveen kumar

Date: Wed, 23 Mar 2011 17:39:19 +0530
From: [protected]@irctc.co.in
To: praveen.[protected]@hotmail.com
Subject: Re: Refund amount from IRCTC



Dear Customer,

Please note that as per the records we have refunded the amount if it is still not reflecting in your account then send us the screen-shot / scan-copy of the statement to pursue the matter.





PNR Number [protected] Transaction Id [protected]
Payment Option SBI
Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE REMARKS RFND TYPE
1 756.00 Refunded IX06811234 19-mar-2011 12:00:00 AM PRS Cancellation


Thanks & Regards
Rajesh Kumar
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from praveen.[protected]@hotmail.com[protected]
Date: Wed, 23 Mar 2011 11:23:48 +0530
From: praveen kumar <praveen.[protected]@hotmail.com>
Subject: Refund amount from IRCTC
To: [protected]@irctc.co.in, [protected]@irctc.co.in


Dear sir/madam,

IRCTC ticket cancelled on 16th and site showing that amount was refunded on 19th march-2011 but not yet received in my account. please do needful and note the below mentioned details.

Ticket History
Pnr Number: [protected]

Transaction ID: [protected]

Train No: 17032

Train Name: MUMBAI EXP

From Station: HYDERABAD DECAN(HYB)

To Station: MUMBAI CST(CSTM)

Date Of Journey: 18-Mar-2011

Class: SL

Boarding: HYDERABAD DECAN(HYB)

Resv Upto: MUMBAI CST(CSTM)

Date Of Booking: 07-Feb-2011

Total Ticket Fare: Rs 886.00




Ticket Details
S#

Name

Age

Sex

Reservation Status

1

N KHAKHARIA

45

Male

Cancelled







2

U KHAKHARIA

14

Female

Cancelled







3

M KHAKHARIA

40

Female

Cancelled








Refund Details
Cancelled Date: 16-MAR-2011

Refund Amount: Rs 756

Refund Status: Refunded

Receipt Number:

Refund Date: 19-MAR-2011




Acronyms
Approved: Approved for Refund

Refunded: Refunded in Account



Sent for Refund: Refund Instructions given to Bank