[Resolved]  IRCTC / Eticket — IRCTC Not return 50% fare

Address:

Mumbai City, Maharashtra

HI I M Alok (Mob.[protected])

I have book I- train ticket online from website of Indian Railways (IRCTC.CO.IN) From Agra To Mumbai but our family not travel of that day Date Of Journey 28/4/2010. I have to try cancel I-ticket from online but cancel option was hide there was no another option so I have to call costumer care of IRCTC. But CCD told me you will try to TDR File option from online this procedure take 60-90 day of your money back after the 90days you will get 50% from the total amount. I said ok and I have to do File TDR Procedure after 24Hrs on 2nd day.
After that date 05/06/2010 IRCTC return to me some of Rs.561 only but my Total amount is Rs.2250. Irctc know very well Rs.561 is not 50%.

I-Ticket PNR No: [protected]

The whole story are following my and irctc TDR Depart. communication through the email :-


Subject: Re: Re: Re: Money Refund Confirmation from IRCTC

From: "alok tripathi"<[protected]@rediffmail.com> on Wed, 23 Jun '10 @ 01:29 PM
To: <[protected]@irctc.co.in> and others

From: "alok tripathi"<[protected]@rediffmail.com> on Wed, 23 Jun '10 @ 01:29 PM
To: <[protected]@irctc.co.in>

Cc: <[protected]@irctc.co.in>,<[protected]@irctc.co.in>


Dear TDR Team,

as per the following Mail Mr. Paryant trying to me understand of Railway Rule when Train Ticket cancel i have received 50% of the Total fare. But Mr. Paryant not Taken any type of Action who did this mistake and who reslove this. My total Fare is Rs.2250 or TDR Dprt. Retrun Amount Rs.561 Tdr team know this is not 50% as per extant rule

hope you understand..


Thanks

ALOK


On Tue, 22 Jun 2010 16:07:16 +0530 wrote
>Dear Customer
>
>As per extant rule, after the actual departure of the train, cancellation
>charges shall be 50% of the fare subject to the minimum flat rate in ideal
>conditions.
>
>Regards
>Paryant
>TDR Team
>

Dear Paryant,

Pls Calculate the Rs.187.5 as a 06 time becouse there is six person
and the Total amt.is Rs.1125.

Pls Also Provide your working contact no. so will tell you every thing.

Thanks,
ALOK


On Sat, 19 Jun 2010 12:37:05 +0530 wrote
>
>Dear Customer,
>
>Kindly note that your actual ticket ([protected]) fare is Rs 375/- and you
>got the amount Rs 187/- then where is the discrepancy!!!
>
>Regards
>Paryant
>TDR Team
>[protected]@irctc.co.in
>IRCTC
>
>On Fri, June 18, 2010 10:11 pm, alok tripathi wrote:
>> Hi,
>>
>>
>> Dear as per the total fare is Rs.2250 but you have Return only Rs.561
>> this not 50% as per the rule. Please check you A/c and Return back my
>> Exact Money as soon as posible.
>>
>>
>> Thanks,
>>
>>
>> Alok
>>
>>
>>
>> On Thu, 17 Jun 2010 11:56:48 +0530 wrote
>>
>>> Dear Customer
>>>
>>
>>
>>
>> As per extant rule, after the actual departure of the train, cancellation
>>
>>
>> charges shall be 50% of the fare subject to the minimum flat rate in
>> ideal
>>
>> conditions.
>>
>>
>>
>> Regards
>>
>>
>> Paryant
>>
>>
>> TDR Team
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, June 15, 2010 3:38 pm, alok tripathi wrote:
>>
>>
>>> Hi
>>>
>>
>>> Dear Team,
>>>
>>
>>> Can I know how much percentage you have Detected of total Rs.2250 ..???
>>>
>>
>>>
>>
>>>
>>
>>> Because sec. PNR No.[protected] is 50% you have detected of total Rs.375
>>>
>>
>>>
>>
>>>
>>
>>> Kindly resolve this query.
>>>
>>
>>>
>>
>>>
>>
>>> Thanks & Regards,
>>>
>>
>>>
>>
>>>
>>
>>> ALOK
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> On Sat, 05 Jun 2010 09:05:40 +0530 wrote
>>>
>>
>>>
>>
>>>> No 2003/IRCTC/ERTD/RefundsDt.05.06.2010
>>>>
>>
>>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> Sub:- Refund of I-Ticket PNR No: [protected]
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> Dear sir,
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> With Reference to your TDR for the PNR No:[protected], we are glad to
>>>
>>
>>> inform you that Rs.561.0/- has been credited to your Credit Card /Debit
>>>
>>
>>> Card/ Bank Account on04-Jun-2010.
>>>
>>
>>>
>>
>>>
>>
>>> Kindly check the refund credited and acknowledge us the same.
>>>
>>
>>>
>>
>>>
>>
>>> In case you require any further assistance, please mail us at
>>>
>>
>>> [protected]@irctc.co.in or call us on[protected]
>>
>>>
>>
>>> With regards,
>>>
>>
>>>
>>
>>>
>>
>>> TDR TEAM
>>>