Irctc — Mobile verification password not received after 7 days

Address:

Karnataka

IRCTC has come up with a fancy but useless verification system. Everyone who is updating their their contact information is getting penalized by it.

Quite obviously, they are technically too backward to handle such a simple mobile number verification feature. Many websites are supporting this feature with ease but not our irctc... I wonder who are the technical behind it... This is my case:

I have never received any mobile verification password so far.
I had updated my new mobile number on June 3, 2011 but since then the account is blocked.

IRCTC has sent email verification password but no mobile verification password.
Consequently, the account is blocked and I cannot login anymore, for booking tickets.

To reiterate my problem, this is an existing old account.
I have just updated my new mobile number.

Today morning, Mr Amit, from IRCTC, called me and committed that he will send me the mobile password by email (wierd) by 5PM, but until 8:40PM there is no such email.

I have tried called 100 times to customer care which is very slow and a long queue to ask this question. The customare care people are also helpless. They just repeat the same thing everytime, "tomorrow", "tomorrow", "tomorrow" ...

Please let me know the higher authority contact / email for escalation.