Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This Site is of no use; then what's the use of providing the site-services to the Public.
Let them remove it.
Till last year it was OK;
Now the Site has become more of an AGENT-site rather than public.

whenever you log-in it never goes inside. (always displays msg "This page cannot be displayed")Then what's the use to common public. Remove it totally.

Let them make it totally an "AGENT-site", no public should be given access.

of late the site has gone down from better to WORST.

Will the authorities pls. look into & decide whether to make it public or Agent.

Thanks,
Padmanaban

Date: 19 Oct, 10

Subject: Online booking through irctc.co.in

Respected Sir,
I would like to get your kind attention on the problems faced by me while using Internet Booking facility to book my ticket for my journey on www.irctc.co.in. IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. The server threw a message 'Unable to retrieve due to communication failure' while I was booking my ticket on 18 Oct10 through irctc.co.in. I completed all process and payment gateways charged the payment but didn't issue me ticket. I got the message from irctc “sorry for Unable to retrieve your ticket due to communication failure” and Rs 644/-was charged from my SBI A/C No. [protected].
So, I request you sir please look in to this matter to issue me either journey ticket or deposit the same amount in my SBI A/C .Required documents is attached herewith .

Thank you.
Bijay Shankar Choudhary
IRCTC User ID – [ Rhombhus ]

Hello,
My name is Bijay Shankar Choudhary, I had just made an online tkt reservation on 18 oct-10 for 2 tkts for the train no 1106 PRATHAM S SNGRM for 12 nov, vide transaction details [protected]IG31353166 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT, against which i was transferred to SBI bank site and made a payment of Rs 644 [Six hundred and forty-four], the amount has been deducted but the next page that gives me the ERS did not load and a message [SERVICE UNAVAILABLE] was diplayed, i closed it and then checked my booked tkts history and there is no tkt there.but the amount has been deducted from my account in SBI,
This is ridiculous now i got to pay again for the same tkt??
Well this is also one way how IRCTC makes profit, right????

From: Pushpa Singh <[protected]@gmail.com>
Date: Wed, Apr 14, 2010 at 3:45 PM
Subject: Cancellation and Refund
To: [protected]@irctc.co.in

Dear Sir/Madam,

I would like to bring into your kind gesture that I book my e-ticket (Train no.4005, ticket cost, Rs. 776/-, from Varanasi Jn- NDLS) to travel on 11th April'10. but I could not as the train was late for indefinite period of time (till 1.30 am I was on the platform but it did not reach) so ultimately I had to catch another train.
on 16th April'10 I filied the TDR for Refund & after exhastive correspondences I could get only 50% refund (Rs. 388/- only) on 17th August'10, while as per rules of Indian Railways (reflecting on the Website) if the train is delayed for more than 3 hrs. then the passenger is eligible to get a refund of 100% of the ticket cost (in my case it should have been Rs. 776 in stead of Rs. 388/-). After getting 50% refund again I represented the case & till now no action could take place.
My concern is; if the rules are so clearly spelled out then why there is inordinate delay and the refund amount is not as per the rules. in spite of several requests my concern could not be properly addressed.
therefore I would take liberty to request you to kindly look into the matter to expedite the process to save our energy, time and mistrust on the system.
I am sure this is the right form to share our problems and to get viable solutions.

I have appended some relevant correspondences for your kind perusal, please.

Thanking you,


With Kind regards,

best regards,

dr. pushpa singh
fortis healthcare limited





To whomsoever it may concern


I wish to bring into your kind concern that I booked my E-ticket to travel from Varanasi (BSB) to New Delhi (NDLS) for 11th April ’10 (Ticket appended). But unfortunately the train was delayed for indefinite period of time. So ultimately I took another ticket for Garib Rath as I was told on the reservation counter that it’s departure is at 7.30 pm. Regarding cancellation, I was told, as mentioned in the E-ticket, that it can only be done through website. Unfortunately the second train (Garib Rath) also started after six hours from the scheduled departure time and I reached home in the evening of 12th April’10 and due to unusual delay I could not reach to my workplace.
On 13th April’10 when I tried to cancel the ticket it could not be done by giving reason that chart was prepared. But it is illogical as it is very obvious that when I did not change my journey plan & I had to come back by the same train then obviously I would not cancel the ticket. Since the train was delayed and till 2.00 am (till I was on the Railway Platform) it did not arrive then what was the option left for me, who was carrying E-Ticket.
Therefore I would request you to kindly look into the matter & reimburse the total ticket as mental agony and inconvenience cannot be compensated.

Thanking you,


With kind regards,

Dr. Pushpa Singh
Fortis Hospital, Noida-201 301
Mobile: [protected]


Pushpa Singh <[protected]@gmail.com>
[protected]@irctc.co.in

dateTue, Aug 3, 2010 at 12:41 PM
subjectFwd: Cancellation and Refund
mailed-bygmail.com

hide details Aug 3


Till date the in TDR History "Refund under Process" is reflecting. kindly look into the matter. Pease do the neddful in time bound fashion.

Best regards,

Dr. Pushpa Singh


[protected] Forwarded message[protected]
From: Pushpa Singh <[protected]@gmail.com>

Date: Mon, Jul 26, 2010 at 4:46 PM
Subject: Fwd: Cancellation and Refund
To: [protected]@irctc.co.in



It's still pending. kindly look into the matter to provide me Refund in stipulated period of time.

Best regards,

Dr. Pushpa Singh

No 2003/IRCTC/ERTD/Refunds Dt.17.08.2010

Sub:- Refund of E-Ticket PNR No: [protected]


Dear sir,

With Reference to your TDR for the PNR No:[protected], we are glad to inform you that Rs.388.0/- has been credited to your Credit Card /Debit Card/ Bank Account on 17-Aug-2010.
Kindly check the refund credited and acknowledge us the same.
In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected]
With regards,
TDR TEAM


Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NR Railway on 27-Aug-2010 .We have already issued Reminders on 17-Jul-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 4-October-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@gmail.com
Yours faithfully
Ambrose Joseph
H.No. 3/9 Telephone Exchange Campus
MHOW, Distt. Indore(Madhya Pradesh)
Cell No. [protected]

To,
Ministry of Railways,

Dear sir,
The wrost site in my life i have seen is WWW.IRCTC.CO.IN, when ever
i used to try to open the site and make the reservation, out of total process
some where i will give the error, with out completing total transaction. so
I request you to please look into the issue and do the needful.

Thanks,
PSP

It is very disgusting to have verification code to be entered while booking Tatkal ticket in IRCTC website. The site already hangs between 8:00 to 9:00 and still to further increase the public chaos they have introduced verification code to be entered. The site was previously hanging till the BETA site came up. Instead of increasing the speed the authorities have further slowed down the process.

The pathetic state of the site is if Verification Code loads the calendar control does not load and u cant enter it through textbox and vice versa happens. Let the authorities close this website for public and open for Agents alone so everyone could buy tatkal tickets from Agents

NO ACTION OR REMEDY FOR IRCTC SITE FROM INDIAN RAILWAYS. AFTER SO MANY COMPLAINTS THERE IS NO ACTION TAKEN BY RAILWAYS DEPARTMENT TO IMPROVE SPEED OF SITE FOR TATKAL BOOKING.THE POLICY OF TATKAL BOOKING BY OUR RAILWAY MINISTER IS GOOD BUT IT IS IMPLEMENTED IN A WRONG WAY. IT SHALL BE 2 DAYS(48 HRS) BEFORE THE STARTING TIME OF THE TRAIN.NOT FOR ALL TRAINS IN MORNING 8 AM. THIS WILL NOT WORK UNTIL WE HAVE A SUPER COMPUTER FOR WEB SERVICE THAT IS NOT POSSIBLE BY IRCTC.

The website irctc.co.in for booking railway tickets is very very slow. it get's hanged most of the times and the transaction fails. But the amount will be deducted even though the seats are not booked.

Please rectify this problem soon. It takes hours to book a ticket!!

Hello,

Today (12/10/2010) I have done an online transaction to purchase a ticket on 2281 BBS DURONTO EXP from BBS to NDLS boarding on 17/10/2010 from BBS . Unfortunately after the payment was made through SBI ATM CUM DEBIT CARD paid in two times tried payment gateway, the repeated error found like,
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ " came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. Kindly refund the deducted amount in my SBI account .

Expecting a reply as soon as possible.

Thanks and Regards,
Pradeep Nath Sharma
Call me: [protected] / [protected]
email-id: pradeepnath.[protected]@gmail.com