Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@gmail.com
Yours faithfully
Ambrose Joseph
H.No. 3/9 Telephone Exchange Campus
MHOW, Distt. Indore(Madhya Pradesh)
Cell No. [protected]

To,
Ministry of Railways,

Dear sir,
The wrost site in my life i have seen is WWW.IRCTC.CO.IN, when ever
i used to try to open the site and make the reservation, out of total process
some where i will give the error, with out completing total transaction. so
I request you to please look into the issue and do the needful.

Thanks,
PSP

It is very disgusting to have verification code to be entered while booking Tatkal ticket in IRCTC website. The site already hangs between 8:00 to 9:00 and still to further increase the public chaos they have introduced verification code to be entered. The site was previously hanging till the BETA site came up. Instead of increasing the speed the authorities have further slowed down the process.

The pathetic state of the site is if Verification Code loads the calendar control does not load and u cant enter it through textbox and vice versa happens. Let the authorities close this website for public and open for Agents alone so everyone could buy tatkal tickets from Agents

NO ACTION OR REMEDY FOR IRCTC SITE FROM INDIAN RAILWAYS. AFTER SO MANY COMPLAINTS THERE IS NO ACTION TAKEN BY RAILWAYS DEPARTMENT TO IMPROVE SPEED OF SITE FOR TATKAL BOOKING.THE POLICY OF TATKAL BOOKING BY OUR RAILWAY MINISTER IS GOOD BUT IT IS IMPLEMENTED IN A WRONG WAY. IT SHALL BE 2 DAYS(48 HRS) BEFORE THE STARTING TIME OF THE TRAIN.NOT FOR ALL TRAINS IN MORNING 8 AM. THIS WILL NOT WORK UNTIL WE HAVE A SUPER COMPUTER FOR WEB SERVICE THAT IS NOT POSSIBLE BY IRCTC.

The website irctc.co.in for booking railway tickets is very very slow. it get's hanged most of the times and the transaction fails. But the amount will be deducted even though the seats are not booked.

Please rectify this problem soon. It takes hours to book a ticket!!

Hello,

Today (12/10/2010) I have done an online transaction to purchase a ticket on 2281 BBS DURONTO EXP from BBS to NDLS boarding on 17/10/2010 from BBS . Unfortunately after the payment was made through SBI ATM CUM DEBIT CARD paid in two times tried payment gateway, the repeated error found like,
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ " came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. Kindly refund the deducted amount in my SBI account .

Expecting a reply as soon as possible.

Thanks and Regards,
Pradeep Nath Sharma
Call me: [protected] / [protected]
email-id: pradeepnath.[protected]@gmail.com

Today on 11/Oct/10 ,I was trying to book ticket since morning but could not book ;
Server was too much slow ,why there is problem every time , even some day before I was trying to book ticket and was facing same problem
Why dont this irctc people sort out this problem ,whats the use of this site ,if we wont be able to book tickets in the time o[censored]rgency
Its highly irretating

Sir,
I Purchased Waitlisted e-ticket For three persons on 14th December 2009 thru online IRCTCs e-Ticketing Service for coming from New Delhi to Asansol Jn by Sealdah Rajdhani ,Train No.2314 on 31st December 2009(date of Journey).Deatils are given below
Transaction ID:[protected]
PNR No. [protected]
Class:3A
Till 31 st december 2009 ,only one ticket got confirmed.we all 3 persons came to Railway Station, thinking that other 2 tickets may get confirmed but till the departure of the train those two tickets remained wait listed.so only I could perform the journey and i had to send back the other two persons home.After reaching Asansol , i wrote to IRCTC for refund of money.They replied that the money can not be refunded. I again wrote to them but neither they are refunding the money of Two tickets nor replying.

Dear All,
I have booked a ticket on[protected] from VASCO DA GAMA to KACHEGUDA, journey date is[protected] for 5 passengers under Tatkal quota. Initially all seats are in waiting list, after chart is prepared, only one passenger seat is confirmed remaining four passengers are in W/L. Partly confirmed tickets refund needs to be carried through TDR process. I booked TDR on this PNR no.[protected] on[protected]. Usually in IRCTC website it is mentioned that it will take maximum of 90 days to refund the amount. But its already 140 Days, till now i did not get any refund. I am attaching chain of mails that i sent to [protected]@irctc.co.in but no result. I spoke to the customer care several times no result. Kindly suggest me the further step in order to get my money refunded.

I need to get 1500 Rs aproxmately

Mails :



[protected] Forwarded message[protected]
From: BHARAT SAMUDRALA <[protected]@gmail.com>
Date: Mon, Oct 4, 2010 at 8:03 PM
Subject: Fwd: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@irctc.com
Cc: [protected]@irctc.co.in, [protected]@irctc.co.in


Dear Sir / Madam,
I thank Google to get your email Id's, I am writing this mail with pleasure. Below chain of mails are self explanatory. I would like to take this issue into your notice after so many calls to customer care and email to IRCTC TDR process.
I booked a ticket on 12-May-2010 for 5 passengers, from VASCO DI GAMMA(VAS) to KACHEGUDA (KCG) Journey date is 14-May-2010, after preparing the chart only 1 passenger berth was confirmed remaining 4 passengers status was Waiting list. (W/L). I filled TDR on 18-May-2010, till now i.e 04-Oct-2010 i did not get the refund of Rs 1500/-. Kindly look into the issue sir.


Looking forward for your reply at earliest.

Thnaking you,

S BHARAT CHARY
[protected]



[protected] Forwarded message[protected]
From: <[protected]@irctc.co.in>
Date: Fri, Sep 24, 2010 at 2:57 PM
Subject: Re: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: BHARAT SAMUDRALA <[protected]@gmail.com>




Dear Customer,


Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.




Thanks & Regards
Ravi Chauhan


[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from [protected]@gmail.com[protected]
Date: Fri, 24 Sep 2010 12:50:48 +0530

From: BHARAT SAMUDRALA <[protected]@gmail.com>
Subject: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: [protected]@irctc.co.in, [protected]@irctc.co.in



> Your action awaited ............
>
> Response to the issue immediately, otherwise i approach media.
>
> This is not at all encouragable, depot one person to the concern department
> and resolve the issue.
>
> Regards
>
> S BHARAT CHARY
> [protected]
>
>[protected] Forwarded message[protected]
> From: BHARAT SAMUDRALA <[protected]@gmail.com>
> Date: Wed, Sep 15, 2010 at 5:29 PM
> Subject: Re: Fwd: Query Regarding TDR ! Reminder 1
> To: [protected]@irctc.co.in, [protected]@irctc.co.in
>
>
> Dear Representative,
>
> Its almost 120 days over, i filed TDR, but no amount has been
> refunded yet. Kindly make the payment as soon as possible. Now a days all
> failed online transactions are refunded in weeks's time, but in this case
> its taking too much time.
>
> PNR No. :* **[protected]
>
> *
> *In IRCTC website its mentioned within 90 days, but your executies are
> telling it will take minimum of 90 days maximum of any thing. Which is
> undesirable.*
> *
> *
> *BR*
> *S BHARAT CHARY*
> *[protected]*
> *
> *
> *
> *
> On Sun, Aug 29, 2010 at 1:10 PM, <[protected]@irctc.co.in> wrote:
>
>>
>>
>> Dear Customer,
>>
>> Please note that we have received your mail and your refund will be
>> processed through TDR (Ticket Deposit Receipt). Refund under this category
>> is processed by the railways under the present commercial rules and this
>> process takes minimum 90 days or more. Once the refund is received from the
>> railways the balance will be credited to your account.
>>
>>
>> Thanks & Regards
>> Anju
>> [protected]@irctc.co.in
>> www.irctc.co.in
>>[protected]
>> ----- Message from [protected]@gmail.com[protected]
>> Date: Fri, 27 Aug 2010 13:38:38 +0530
>> From: BHARAT SAMUDRALA <[protected]@gmail.com>
>> Subject: Fwd: Query Regarding TDR ! Reminder 1
>> To: [protected]@irctc.co.in
>> Cc: [protected]@irctc.co.in
>>
>>
>> > Dear Representative,
>> > Its already 24hrs since i emailed a
>> compalaint,
>> > but no body responding. I am not expecting this kind of service from
>> IRCTC,
>> > kindly look into the matter and revert back as early as possible.
>> >
>> > Best Regards
>> > BHARAT CHARY S
>> >
>> > [protected]
>> > [protected]
>> >
>> >[protected] Forwarded message[protected]
>> > From: BHARAT SAMUDRALA <[protected]@gmail.com>
>> > Date: Thu, Aug 26, 2010 at 3:06 PM
>> > Subject: Query Regarding TDR !
>> > To: [protected]@irctc.co.in
>> >
>> >
>> > Dear Representative,
>> > As per the telephonic conversation with
>> > IRCTC customer care executive, I am writing this mailI, I filed a TDR for
>>
>> > the below mentioned ticket on 18-May-2010, its more than three months but
>>
>> > amount not credited in my account. Its very long time. Kindly tell me for
>>
>> > what reason my TDR is not processing. Awaiting for your kind response at
>> > earliest.
>> >
>> > *PNR Number*
>> >
>> > *[protected]***
>> >
>> > *Booked On*
>> >
>> >[protected]
>> >
>> > *Transaction ID*
>> >
>> > [protected]
>> >
>> > *Ticket Type*
>> >
>> > eticket
>> >
>> > *Class*
>> >
>> > SL
>> >
>> > *Internet Service Charge*
>> >
>> > Rs 10.00
>> >
>> > *Date Of Journey*
>> >
>> > 14/5/2010
>> >
>> > *Ticket Charge*
>> >
>> > Rs 1940.00
>> >
>> > *Bank*
>> >
>> > AXIS
>> >
>> > *Total*
>> >
>> > Rs 1950.00
>> >
>> > *Train No*
>> >
>> > 8048
>> >
>> > *Railway Zone*
>> >
>> > SER
>> >
>> > *From Station*
>> >
>> > VASCO DA GAMA(VSG)
>> >
>> > *IRCTC Zone*
>> >
>> > GGM-1/EZ
>> >
>> > *To Station*
>> >
>> > KACHEGUDA(KCG)
>> >
>> > *Quota*
>> >
>> > Tatkal
>> >
>> >
>> >
>> > Find the attachment for the TDR status as on 26-Aug-2010.
>> >
>>
>>
>> ----- End message from [protected]@gmail.com -----
>>
>


----- End message from [protected]@gmail.com -----

my name is mayank gupta
my pnr no-[protected]
transaction id-[protected]
train no. & name-2279/TAJ EXPRESS
date of booking[protected]
date of journey[protected]
from gwalior to faridabad.
the scheduled departure from gwalior is 16.55 but train was late more than 3 hours.
i did not journey in that train due to late
when i was cancelling my ticket(at 22:00 o'clock) than it did not cancel.
i want my money back. plz favour me and tell me the procedure.