[Resolved]  Irctc — Full fare Refund required for the Cancelled e-ticket

Address:

Maharashtra

I have got only the Half refund for my e-ticket cancellation due to train late more than 3hrs, I am not able to get the full fare refunded since June 2009

Kindly look into the matter urgently...

Regrads

Kartik Vaidya
Aurangabad

Pls find below the chain of mails exchanged with IRCTC

From: Kartik.[protected]@axisbank.com <Kartik.[protected]@axisbank.com>
Subject: Re: [Fwd: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR, Reference No : ekt[protected]]]
To: "TDR" <[protected]@irctc.co.in>
Cc: [protected]@yahoo.co.in
Date: Monday, 11 January, 2010, 6:41 PM


Dear Sir/Madam,

The confirmation from my Bank is for the refund (which was half of the ticket amount i.e. Rs 170/-) But since the train was late more than 3hrs I am eligible to get the full fare refund with the Service charges i.e. Rs 170/- + Rs.20/- i.e. Rs.190/-

I am following up for this remaining refund of Rs 190/- pls do the needful to refund the same at earliest....

Thanks & Regards,

Kartik Vaidya,
Regional Trust Co-ordinator (A'bad cluster),
Western Zone.
[protected][protected].



-----"TDR" <[protected]@irctc.co.in> wrote: -----


To: [protected]@yahoo.co.in
From: "TDR" <[protected]@irctc.co.in>
Date: 01/11/2010 05:29PM
cc: kartik.[protected]@axisbank.com
Subject: [Fwd: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR, Reference No : ekt[protected]]]


Dear Customer

Kindly see the below confirmation from the BANK

Regards
Paryant
TDR Team
[protected]@irctc.co.in
IRCTC


[protected]-------- Original Message[protected]--------
Subject: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the
cancelled TDR, Reference No : ekt[protected]]
From: "Mahima Ahuja" <>
Date: Mon, January 11, 2010 5:16 pm
To: "TDR" <[protected]@irctc.co.in>
Cc: "ECOMNORTH" <>
[protected][protected][protected][protected]

Dear Paryant,

Pls find below mention refund arn no.

74477489218017771061682

Thanks & Regards
Mahima Ahuja


-------- Original Message --------
Subject: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR,
Reference No : ekt[protected]]
From: TDR <[protected]@irctc.co.in>
To:
Date: Friday, January 08, 2010 5:43:14 PM

> Dear Team,
>
> Please give the refund details, kindly see the below trailing mailsl,
> customer is saying that he did not get any refund:
>
> PNR NO- [protected]
> TXN NO - [protected]
> S ID - [protected]
> S DATE - 10-Jun-2009
> TOT AMT - Rs 360.00
> RFD AMT - Rs 170.00
> RFD DATE- 05-aug-2009
>
> RegardS
> Paryant
> TDR Team
> [protected]@irctc.co.in
>
>[protected]-------- Original Message[protected]--------
> Subject: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR,
> Reference No : ekt[protected]
> From: "Kartik Vaidya" <[protected]@yahoo.co.in>
> Date: Fri, January 8, 2010 5:11 pm
> To: "TDR" <[protected]@irctc.co.in>
> Cc: "kartik vaidya" <kartik.[protected]@axisbank.com>
>[protected][protected][protected][protected]
>
> Dear Sir/Madam,
>
> There is no communication for the said matter since my last mail...........
> if this matter is not resolved in few days then I have no option but to
> complain against your office to the Conern Department or Ministry.
>
> Hope this matter will get resolved at the earliest......
>
> Regards,
>
> Kartik Vaidya
> [protected]
>
>
>
> --- On Tue, 15/12/09, Kartik Vaidya <[protected]@yahoo.co.in> wrote:
>
>
> From: Kartik Vaidya <[protected]@yahoo.co.in>
> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
> ekt[protected]
> To: "TDR" <[protected]@irctc.co.in>
> Cc: "kartik vaidya" <kartik.[protected]@axisbank.com>
> Date: Tuesday, 15 December, 2009, 2:11 PM
>
>
>
>
>
>
>
>
> Dear Sir/Madam,
>
> Again I would like to Re confirm that there is no Refund made to my any
> account thru IRCTC towards the claim amount of Rs.170/-
>
> Pls confirm to which a/c you have credited the same or else I will have to
> take some steps to recover the same.
>
> Hope you will do the earliest to refund back my money..
>
> --- On Fri, 27/11/09, TDR <[protected]@irctc.co.in> wrote:
>
>
> From: TDR <[protected]@irctc.co.in>
> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
> ekt[protected]
> To: "Kartik Vaidya" <[protected]@yahoo.co.in>
> Date: Friday, 27 November, 2009, 12:20 PM
>
>
>
> Dear Customer
>
> At the time of booking you have choose ICICI payment gateway. Kindly check
> and confirm.
>
> Regards
> Paryant
> TDR Team
> [protected]@irctc.co.in
> IRCTC
>
> On Fri, November 27, 2009 12:13 pm, Kartik Vaidya wrote:
>> Dear Sir/Madam,
>>
>> With great concern I would like to state that there is no refund credited
>> yet to my credit card no.[protected]---- in this month from your side,
>> can u pls check to which a/c you have refunded the same?
>> HOPE you will expedite the matter to concerns at the earliest....
>>
>>
>>
>>
>> --- On Fri, 13/11/09, TDR <[protected]@irctc.co.in> wrote:
>>
>>
>>
>> From: TDR <[protected]@irctc.co.in>
>> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
>> ekt[protected] To: "Kartik Vaidya" <[protected]@yahoo.co.in>
>> Date: Friday, 13 November, 2009, 9:11 PM
>>
>>
>>
>>
>> Dear Customer,
>>
>>
>> The said amount refunded to
>>
>>
>> Card Number 4477*******5002
>>
>>
>> If still coud not trace the refund pls reply us.
>>
>>
>> Regards
>> Aswini Kumar
>> TDR Team
>> [protected]@irctc.co.in IRCTC
>>
>>
>> On Fri, November 6, 2009 12:18 pm, Kartik Vaidya wrote:
>>
>>> --- On Fri, 6/11/09, Kartik Vaidya <[protected]@yahoo.co.in>
>>> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdr" <[protected]@irctc.co.in> Date: Friday, 6
>>> November, 2009, 12:16 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Request you to update on the said matter since no credited has been done
>>> by what time should i expect the credit and can you pls provide mail
>>> id or the telephone number of the concern officer in Railways to whom I
>>> should follow up Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> [protected].
>>>
>>>
>>>
>>> --- On Mon, 12/10/09, tdr <[protected]@irctc.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: tdr <[protected]@irctc.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "Kartik Vaidya" <[protected]@yahoo.co.in>
>>> Date: Monday, 12 October, 2009, 9:29 AM
>>>
>>>
>>>
>>>
>>>
>>> Dear Customer,
>>>
>>> Sorry for the inconvenience. Kindly note that your refund amount of
>>> Rs.
>>> 170/- against PNR No. [protected] has been advice to your bank on
>>> dt.05.08.09. For remaining refund. We have already issued Reminder No. 1
>>> dt. 18.08.09 to concerned railway to chase up the case. But despite
>>> reminder refund yet not received from the concerned railway.now, we are
>>> sending again a letter to Railway on dt.12.10.09 stating that the
>>> Train
>>> Late More Than Three Hours at the time of your journey with all the
>>> papers pertaining to your refund case As soon as refund, if any,
>>> received it will be credited to your card account.
>>>
>>>
>>> Regards,
>>> Ved Prakash
>>> [protected]@irctc.co.in Ph:[protected]
>>>
>>>
>>>
>>>
>>>
>>> Kartik Vaidya wrote:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Its a almost a months time there is no response from your side Still I
>>> am waiting for the refund amount of Rs. 170/- against PNR No. [protected]
>>> has been credited to my credit card on dt. 05.08.09. TDR has fwd you a
>>> letter on 18.08.09 for another refund of Rs 170/- to Railway stating
>>> that Train Late More Than Three Hours.
>>>
>>> Kind do the neeful at earliest.
>>>
>>> Thanks & Regard
>>>
>>> Kartik Vaidya
>>> Mobile no.[protected]
>>>
>>>
>>>
>>>
>>>
>>> --- On Tue, 8/9/09, Kartik Vaidya <[protected]@yahoo.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdrprocess" <[protected]@irctc.co.in> Date:
>>> Tuesday, 8 September, 2009, 6:09 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Request you to Pls update for the Status towards the refund amount at
>>> the earliest
>>>
>>> --- On Tue, 18/8/09, Kartik Vaidya <[protected]@yahoo.co.in>
>>> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdrprocess" <[protected]@irctc.co.in> Date:
>>> Tuesday, 18 August, 2009, 12:39 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Thank you for your feedback, kindly keep me posted for further
>>> development in this regard Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> [protected]
>>>
>>>
>>>
>>> --- On Tue, 18/8/09, tdrprocess <[protected]@irctc.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: tdrprocess <[protected]@irctc.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: [protected]@yahoo.co.in Date: Tuesday, 18
>>> August, 2009, 9:36 AM
>>>
>>>
>>>
>>>
>>>
>>> Dear customer,
>>>
>>>
>>>
>>> Sorry for the inconvenience. Kindly note that your refund amount of Rs.
>>> 170/- against PNR No. [protected] has been advice to your bank on dt.
>>> 05.08.09. For another refund we are sending 1 letter on dt. 18.08.09. to
>>> Railway stating that Train Late More Than Three Hours.with all the
>>> papers pertaining to your refund case As soon as refund, if any,
>>> received it will be credited to your card account.
>>>
>>> Regards,
>>>
>>>
>>>
>>> Sanjay Suman
>>> [protected]@irctc.co.in Ph:[protected] [protected]@irctc.co.in wrote:
>>>
>>> Dear concerned,
>>>
>>>
>>>
>>> Pls look into this matter.
>>>
>>>
>>>
>>> Email id:[protected]@yahoo.co.in
>>>
>>>
>>>
>>> Thanks & Regards
>>> sudipto [protected]@irctc.co.in www.irctc.co.in[protected]
>>>
>>>
>>> ----- Forwarded message from [protected]@yahoo.co.in -----
>>> Date: Thu, 13 Aug 2009 06:05:23 -0700 (PDT)
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: [protected]@irctc.co.in, [protected]@irctc.co.in,
>>> [protected]@irctc.co.in Cc: kartik.[protected]@axisbank.com
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> With ref to above I would like to bring to your notice that I was
>>> supposed to get the Full fare refunded for the cancelled e-ticket since
>>> as per the Terms & conditions(Train was late than more than 3hrs)
>>>
>>> But here only Rs170/- instead of Rs 360/- have been refunded back to me
>>>
>>> Pls do the needful to refund the full fare i.e. Rs 360/- to my credit
>>> card at the earliest. Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> Cont no-[protected]
>>>
>>> Encl: TDR Details
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Transaction Details
>>>
>>>
>>>
>>> PNR Number
>>> [protected]
>>> Booked On
>>>[protected]
>>>
>>>
>>>
>>> Transaction ID
>>> [protected]
>>> Ticket Type
>>> eticket
>>>
>>> Class
>>> 3A
>>> Internet Service Charge
>>> Rs 20.00
>>>
>>>
>>>
>>> Date Of Journey
>>> 11/6/2009
>>> Ticket Charge
>>> Rs 340.00
>>>
>>>
>>>
>>> Bank
>>> ICICI
>>> Total
>>> Rs 360.00
>>>
>>>
>>>
>>> Train No
>>> 1062
>>> Railway Zone
>>> CR
>>>
>>>
>>>
>>> From Station
>>> JALGAON JN(JL)
>>> IRCTC Zone
>>> Group General Manager/Western Zone (IRCTC) Mumbai
>>>
>>>
>>>
>>> To Station
>>> NASIK ROAD(NK)
>>> Quota
>>> General
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Ticket Details
>>>
>>>
>>>
>>>
>>> S#
>>> Name
>>> Age
>>> Sex
>>> Coach
>>> Seat
>>> Res-Status
>>>
>>>
>>>
>>>
>>> 1
>>> Kartik K Vaidya
>>> 33
>>> Male
>>>
>>>
>>>
>>> 0000/
>>> Booked
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Reason For TDR
>>> :
>>> Train Late More Than Three Hou
>>> rs.
>>>
>>> TDR Status
>>> :
>>> GGM Approved
>>>
>>>
>>>
>>> Reference No
>>> :
>>> ekt[protected]
>>>
>>> TDR Filing Date
>>> :
>>> 13-Jun-2009
>>>
>>>
>>>
>>> Refund Details
>>>
>>>
>>>
>>> Refund Status
>>> :
>>> Refunded
>>>
>>>
>>>
>>> Refund Date
>>> :
>>> 05-Aug-2009
>>>
>>>
>>>
>>> Refund Amount
>>> :
>>> Rs.170.00
>>>