Irctc — Money deduction from account

Address:

West Bengal

IRCTC has deducted Rs 20 from my account regarding two railway tickets.But , earlier the commission was paid along with the ticket price.
Please look into the matter. The reference are being given bellow.

Date (Value Date) Narration Ref. No. Debit Credit
27-Jul[protected]Jul-2012) TO TRANSFER
INB Commission of IGB8892878- IGB8892878ICA8262290 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
27-Jul[protected]Jul-2012) TO TRANSFER
INB Commission of IGB8893648- IGB8893648ICA8254140 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
26-Jul[protected]Jul-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGB8893648 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 162.00
26-Jul[protected]Jul-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGB8892878 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 162.00