Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

SERVICES TO LODGE COMPLAINT IS VERY GGOD.

I have booked 4 tickets on 26 th Aug
Transaction id's- [protected], [protected], [protected], [protected] for which amount was deducted including transaction charges.But on 28th of Aug, they have again deducted transaction charges for 4 of the tickets i.e, 44 Rs extra.Same is the case for the 2 tickets booked on 12th of Aug.whose transaction id's are [protected], [protected].For these two tickets again extra transaction charges were deducted on 14 th Aug i.e;22 rs extra.Kindly refund my money as early as possible.

Please share us ur contact no.

Thanks
IRCTC Team

Hi,

I had booked a ticket with the PNR No: [protected] on 20 Jan, 2014, from SBC to RNR.
In the IRCTC web site, it had been shown that Ticket Charge: Rs 200.0 & internet Charge: Rs 11.24 & Total: Rs 211.24 as shown in the Image 1.

But when I opened my internet account and found that there had been two transactions happened from INDIAN RAILWAYS on 20 Jan, 2014 with one of Rs 211.24 & another of Rs 11.23.

I request you to provide justification for the same or revert back the Rs 11.23 which was debited from my account.

Find the Image 2 for my account as a proof:

Regards,
Deepak
Ph: [protected]

Dear sir
I have booked three and half tickets in train no.12728 (SC to RJY) yesterday for journey on 27.5.2014 and the amount debited to my bank account Rs.1027 (Rs.1016.24 ticket cost Plus bank charges). The ID no. [protected]. But ticket not generated. When I checked booked tickets it is not there. I have checked status of failed tickets refunds. I found the above ID no. and noted as "amount not received from bank"-refund requested.
Again I booked tickets for the same persons in the same train for the same date. Again the same amount was debited and ticket generated. The details of ticket is: PNR [protected] and ID No.[protected]. Hence I request you to kindly arrange to refund the cost of ticket booked FIRST TIME.
Thank you
DVRau
Mob:[protected]

Dear sir
I have booked three and half tickets in train no.12728 (SC to RJY) yesterday for journey on 27.5.2014 and the amount debited to my bank account Rs.1027 (Rs.1016.24 ticket cost Plus bank charges). The ID no. [protected]. But ticket not generated. When I checked booked tickets it is not there. I have checked status of failed tickets refunds. I found the above ID no. and noted as "amount not received from bank"-refund requested.
Again I booked tickets for the same persons in the same train for the same date. Again the same amount was debited and ticket generated. The details of ticket is: PNR [protected] and ID No.[protected]. Hence I request you to kindly arrange to refund the cost of ticket booked FIRST TIME.
Thank you
DVRau
Mob:[protected]

Irctc.co.in — amount debited ticket was not issued

hello my e-ticket was not issued but amount was depited from the union bank of india [transaction id no ;[protected] ] visa card rs ,1350, passenger name , arasu 48m , kumar 48m, mobile no; [protected] / [protected] suresh

IRCTC — about new registration

I HAV COMPLITED MY NEW ITCTC LOGIN REGISTRATION ON 4 FEB 2012 ...I HAV RECEIVED PASSWORD ON MY EMAIL prajapati.[protected]@gmail.com BUT NOT RECEIVED MOBILE VERIFICATION CODE TILL NOW.......SEND MOBILE VERIFICATION CODE IMMEDIATELY......

i had tried to register with IRCTC. every thing went well. and i got a message that IRCTC will send activation link and password to the registered email address. but till not received any email from IRCTC. but i received the mobile verification code on my cell phone. plzzz solve it. my user name is HEMUYASSU

MY NAME SANJAY KUMAR

i would like to register with irctc to get tickets on line booking
my e mail id is [protected]@gmail.com
please give me details for registration and booking on line
with regards
R.VENUGOPAL
14, GEETHA COLONY, 28TH CROSS, JAYANAGAR IV BLOCK
BANGALORE 560011
MY TEL NOS ARE[protected]
AND [protected]

I COULD NOT ABLE TO UPDATE MY NEW MOBILE NUMBER. WHILE UPDATING IT SAYS IT IS ALREADY REGISTERED. KINDLY HELP ME TO CHANGE MY MOBILE NUMBER..

WITH REGARDS,

T.R.SIVAKUMAR.

IRCTC — Refund money against train cancelled

My name is Rakesh Kumar I booked my ticket from New Delhi to Ranchi 12/04/10, PNR No [protected]

date of journey 28/04/10. I cancel my ticket because train was cancelled and TDR file date 29/04/10.

TDR reference no.ekt[protected] but I am not received my refundable money after TDR file till date.

IRCTC — regarding refund from IRCTC

Dear Sir/Madam,

sir i'm sorry to write here but indian railway customre care service is one of the most pethetic services i have come across. since yesterday i have been trying all numbers either they are busy or people are not respondning..i have wirtten mails as well..for reference attached beloww..but their was no response on any mail sent to the concerned person.

When I tried to book ticket using IRCTC, The Amount of Rs 1012 has been deducted on 29th Aug 2011 as part of Ticket charges has been debited from my Acct. their were three transactions made to book the tickets as the first transaction showed error initialkklly so i thought that was incomplete but later at night i recieved the msg from my bank that the money has been debited into IRCTC account.

So I am expecting a Total Rupees of 1012 which need to be credited to my Acct by this IRCTC. but still now this ppl didnt came back on this..and i have dropped a mail to the mail id provided by them [protected]@irctc.co.in, which is of no use.

When I tried Customer care number..its saying “Lines are busy try after sometime” which is what we can expect from Govt Service Org.

I really wonder how can this ppl lethargic in actioning the things...this is the good example how the Govt org works and they themselve proved they have gone from 'BAD to WORST'.

I hope you ppl will take proper action and help me in getting this amount.

Pls find the follow up mails i droped to their id, but still of no use.

Looking forward to hear on this soon.

Thanks,
Shubhra
Viacom18 media pvt. Ltd.
[protected]

[email protected] — refund

dear sir, my self rajesh hatekar.my user id is rajash456.I had booked the ticket,but the ticket was not booked (twice) and the amount for same has been deducted from my account.Hence requesting for refund of same amount. thanks & regards rajesh hatekar. user id ; rajash456

Dear Sir,
I tried to book the following railtickets using my credit card.Though the amount is debited to my card account the tickets were not generated.I observed that the refund was not made so-far for these failed transactions.As such I request you look in to the matter and kindly refund the amounts to my account.

Tansaction ID Amount
[protected] 236
[protected] 452
[protected] 1232
[protected] 1272
[protected] 141
[protected] 692
[protected] 352


Thanking you


(Gogineni Rajababu)

Dear sir,

I request you to kindly refund the amounts to my account for the following failed transactions.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thanking you,

Gogineni Rajababu

IRCTC — refund amount not created

i have canceld train e ticket dated on 30 april transaction id [protected] and[protected] on26 april but till irctc not created back my refund amount from [protected]@hotmail.com

IRCTC — Non Refunding Of Amount

I HAVE BOOKED railway TICKET online through the website IRCTC on 03/02/2010. The price of ticket was Rs. 569/-.
The amount is debited 3 times from my bank account and only credited once instead of 2 times. I have contacted customer cell and complaints and i have mailed the scancopy of my pass book with the payment detail at [protected]@irctc.com but only complaint number is given and yet solved my problem as 5 months are gone.
The complaint no. is IRCTC #1141377
Please do needful as I m in trouble since last 5 months.

IRCTC — NOT REFUNDED THE AMOUNT

Sir I have booked a ticket through INB on 2/2/2011 but the ticket was not booked, the amount Rs-7015 is with the irctc still it's not credited in my bank account where it is to be added on the same day shortly.

IRCTC — Amount to be Refunded

Respected Sir,

I am Nagabhushanam Nukala. Yesterday, I booked a ticket from Secunderabad to Vijayawada for KRISHNA EXPRESS through ANDHRA BANK DEBIT CARD(**** **** 8307) of an amount INR 208/-. But the transaction is uncompleted and amount is debited from my debit card without TICKET has not booked. I had also checked the booked history in my account. There is no confirmation. Kindly refund the amount.

Thanking You,
Nagabhushanam Nukala.

Today morning itself, amount has refunded..

Thanks a lot for the quick response.

IRCTC — cancellation amount still not refunded

Dear sir, i have cancelled the e-ticket from pune to bhubaneshwar on[protected] . but i have not still received the refunded amount in my axis bank account.
My transaction id.[protected], PNR-[protected], Ticket total amount Rs.3462/-. So please look after that as fast as possible. thank you.

IRCTC — Amount Not refunded

Dear Team,

Dear Team,

I am Manoranjan mohanty booked a ticket from IRCTC web site . i was booked ticket on 29th Nov'11. Journey from Bhubaneshwar to Mumbai on13th Dec' Departure Time : 07:00AM as per railway rules before 6 hours you can cancel your ticket but, I was try to cancel the same ticket on 12th dec'11 at around 05:30pm, but irctc was not allowed to cancel the ticket.

After all I was asking to railway department , they told me put the ticket on TDR file & mark a mail to irctc team they will help you. & i have already mail a mail to irctc team but i have not getting any response.

I have attached the details of my TDR file & mail copy also . after all they told me it will be take another 60days to refund the amount.

Request you please look the same issue I have facing.

Below are Details_______

Traveler Name : Santanu Dey
: Shwasti Dey

PNR Number : [protected]
Transaction ID : [protected]
Reference No : ekt[protected]
TDR Filing Date : 12-Dec-2011
Date Of Journey : 13/12/2011
Booked On :[protected]

I want, why railway was declered the cancelation tat time was 6 hours.

IRCTC — refund not obtained

my irctc e-ticket (pnr [protected]) was cancelled for w/l status. the amount has not yet been refunded. 4 working days have passed.

I had cancelled my E-Ticket bearing transaction ID No. [protected] on booking date 14/04/2010. But the refund amount had not been credited in my SB A/c till today after five working.

refund — irctc

dear sir mane 3 ticket bookk karie thi ajj tak clear trip not reffund and cheet me by clear trip i heat clear trip now

IRCTC — for refund

I am booked a ticket Baruni to N Delhi in TATKAL QUOTA, i make a ticket in wait list in position is 8,9,10,11 WL, last time chart preparation two seat are confirmed and two seat are wait-list, i am filling TDR for refund but irctc not give me a refund, my ticket pnr no.[protected], traveling date- 10- Jun- 2011,Transaction ID: [protected],Train No. & Name: 12553/VAISHALI EXP, Please sir you ive me a correct information about this ticket.

[email protected] — no generate ID but money deduct in my account

sir,my irctc id vivaswan99 ,i try to reservation from new delhi to allahabad fro train no.12418 prayagraj exp,but my reservation is not confferm and not generate id /pnr but fund are deduct in my account rs.879.01on[protected] acct no.[protected] union bank of india.

SIR IBOOKED IRCTC WEBSITEON 24-8-13BY 12737TRIAN KAKINADA-SECBAD 2AC BUT TICKET NOT BOOKED TRANCAION FAILED AMOUNT 2252/RS DEBIT MY SBI BANKACCOUNT MY TRANCION ID[protected] PLEASE VERIFAY SEND ME PAMENT TO MYBANK ACCOUNT

IRCTC — Internet booking

dear sir
i tryied to booked my tatkal rail ticket throurh IRCTC web site but at the time of 8:am to 8:20 am the service not available so how can i booked my rail ticket online while on the same time railway counter booking is going on ,

plz help us to protect this tipe of fourd service

thanks & regards
praveen

wanted to book two tickets to Bhubaneswar from Vasco At 8.00am the booking is not open till 8.35am and when I want to book it says the booking is outside ARP. Pray what is ARP and how do we book the tickets on internet. The counter booking must be exhausting the tickets and what justice
kirmurty

Indian Railway Catering And Tourism Corporation LTD. — refund my account balance

Dear Sir,
I would like to inform to my self Mansi garg , booked a ticket on july 11, 2013 for the date of July 19, 2013 from NDLS to MAS whose pnr no is [protected]. this ticket i have cancelled on July 17, 2013 ticket has cancelled but money is not refund.

Dear Sir,


Thank you for writing to SBI Cards.

We would request you to contact IRCTC team at [protected]@irctc.co.in for your request mentioned in your communication.

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.



Yours sincerely,



Sneha Arora - Customer Service

Dear Customer,

Thank you for writing to us.

Our Team is working on your query and shall revert to you through a call or an e-mail within 5 working days. Should we require more time for further investigation, we will keep you informed.

1. To help us respond faster, please mention your SBI Card number and contact number in the correspondence. In case these details have not been included, please provide us with the same by replying to this e-mail.

2. The reference number of your case has been mentioned in subject line of this correspondence. For faster tracking of your future communication, please revert to us without changing this subject line.

In case you are not satisfied with the resolution offered, you may write to "Senior Manager, Customer Services" at rupali.[protected]@ge.com


At SBI Cards, we are committed to make your life simple and we thank you for giving us this opportunity to serve you.

Yours Sincerely,
Manager
Customer Services
SBI Cards

Idia — hide

sir my number has been drop any where in nilokheri(karnal, haryana)
my name rajinder singh. my mobile number [protected]. this number has drop.
please deactivete this number.

IRCTC — Excess Money Charged

Dear Sir,

On 23rd May 2010 i was travelling from banglore city to mumbai in Udyan express and i had a very bad experience on the banglore railway station. The irctc employees who sell on movable trolleys were selling mineral water at Rs. 15/- per bottle instead of the printed price of Rs. 12/-....assuming they sell 1000 bottles a day these buggers would be making a whopping 1 lac rupees a month....there is no accountablity or check by the railway authorities..whom to be complained??

Rgds
Vishal

IRCTC SHOPE — EXCESS CHARGE

SIR ON 19 JUN 10 I HAD EXPERINCED AN EXPERINCE AT CHENNAI CENTRAL PLAT FORM NO 6 SHOPP NAME BALAN NATURAL FOOD ( B NATURAL FOOD), HE CHARGED 5 RUPEES FOR A TEA WHERE AS THE DISPLAYED RATE FOR TEA WAS 4 RUPEES,

Railway — railway irctc

dear sir
hello
sir my name haleem ,i m from lucknow india.
i proud of that i m indian. but i hate crupption .my problem is railway irctc cruption .8 am to 8.30am always server down...then open server tillnow all ticket booked...its black marketting .

i m sending you irctc link plz u chk and solve this problem,
https://www.irctc.co.in/

thx
regrd
mohd haleem
lucknow ,
india
[protected]

Indian Railway — Unwanted charging

Iam a frequent traveller in train . But in trivandrum they charge ten rupee for two hours for staying in higher class waiting room. Iam not been charged any time in other cities/states. Please urgently look in to the matter. They never give bills but after fighting with the counter person and got the bill. Iam here with attaching the copy of the bill.

respected sir
i was reserved a ticket from vizag to markapur through railway on line booking system irctc taken money from my account but ticket not given

RESPECTED SIR
IWASRESERVED A TCKET FROM VIZAG TO MARKAPUR THROUGH IRCTC ON LINE BOOKING THEN IRCTC TAKEN MONEY FROM MY ACCOUNT BUT TICKET NOT GIVIN TO ME

IRCTC — IRCTC - TDR Refund

Hi,

I have booked an i-ticket, and journey date being 10-Nov-2007 (Vizag to Mumbai CSTM, 3A). On the date of journey, since my ticket status was in WL, i had cancelled the ticket, as guided by TICKETING OFFICER, in Visakhapatnam.

The original ticket was deposited there and the TDR receipt was sent by Blue Dart courier to Chief Commercial Manager (Claims & Refunds), E.Co.Railway, Bhubaneswar on 27-Nov-2007. After the scanned copy of TDR receipt to IRCTC ([protected]@irctc.co.in) on 20-Feb-2008.

Since that date i have called serval times to IRCTC TDR contact centre, sent serveral mails and there is no response. Every time i get to hear that reminders have been sent to the concerned, but there is no action. Even i have got physcial copies of those reminders but they do not help.

God knows who can help me in this. The refund process is disgusting & hopeless.

Please do the needful.

Regards,
SaiRam

my Pnr Number: [protected] date : 29-Apr-2011 ticket is cancelled. but still date money no refund pls check and relish my fund
thank you


athil moolapermal

IRCTC tickets — TDR Refunds

Sir,
The IRCTC has got a unique way of doing fraud with customers who file for TDR.
It has happened with me twice for a e-ticket which i cancelled after the charts were prepared.
They have a very simple reply stating that the customers had travelled.
One for PNR No. [protected] of which the message i have attached below and one for PNR No. [protected].



On Sat, 01 Oct 2011 13:06:19 +0530 wrote
REGRET

Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is
not admissible as informed by Railways through their letter no : RF/IRCTC/10-
11/348/02.09.11/CR
and the reason being : 511-CR/55 As per records Passenger(s) travelled on the
ticket.The case is repudiated.
In case you require any further assistance, please mail us at
[protected]@irctc.co.in or call us on[protected]
With regards,
TDR TEAM

IRCTC — DELAY IN REFUND OF TDR FILED.

SIR,
I HAVE FILED TDR ON 25TH AUGUST2011, FOR REFUND OF TICKECT NOT CONFIRMED & NOT TRAVELLED.REF NO. ect[protected] & PNR NO.[protected].
AFTER LOT OF EFFORTS IT WAS CLEARED BY CENTRAL RAILWAY, MUMBAI VIDE FILE NO. 40/81/11/12E5.
FOR THIS I HAVE TAKLED SO MANY TIMES BUT NOBODY IS REPLYING FOR THE PAYENT.
AS PER THE IRCTC RULE REFUND SHOULD BE SETTELED MAX. WITHIN 90 DAYS.
MY TDR IS FILED ON 25TH AUG2011, HOWEVER THE REFUND IS NOT YET BEEN GIVEN.
MAY KINDLY DIRECT THE CONCERN TO REFUND ON PRIORITY,
N G CHAVAN.
CELL NO. [protected].

Dear Sir,

This is to inform you that I had filled the TDR on 25.Nov.2016 @ 15:36:52 hrs screen shot attached FYI

PNR :[protected]
Cancellation ID :[protected]
Status :CR Repudiate
TDR : AG[protected]

I had to board the train on 25/Nov/16 @ 12:55 AM from ALD, Train was late more than 25 hrs, I had done the cancellation on 25.Nov.2016 @ 15:36:52
Train reached the ALD station on 26 /Nov/ 02:30 AM

Why there is such status in IRCTC for no refund. I want my full refund on immediate basis.

All the necessary docs are attached for the ref.

Regards
Akash Sachdeva
[protected]

IRCTC ACCOUNT — activate my account of irctc

My no-[protected] (ksvkrishna)
Dear sir,
.I create an account on irctc.co.in i made a ticket in that account so kindly re activate my account. my account ID is KSVKITTU. if it is not possible trans war my e ticket to KSVKRISHNA ACCOUNT