Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

sir/mam,
I have booked tickets in IRCTC website to travel in mannai express(16179) dated[protected], i booked tickets on[protected], but the payment transaction has failed and they showed some error in the server, but Rs.641 has been deducted from my account and i didn't get any ticket from irctc, now what should i do to get my money back? i have the transaction id with me.

Hi,

The below transaction has been failed,

"Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 16669
Train Name: YERCAUD EXPRESS From Station: (MAS) To Station: (ED)
Date Of Journey: 16-Mar-2012 Class: SL Boarding: (MAS)
Resv Upto: (ED) Date Of Booking: 04-Feb-2012 Total Fare: Rs 191.00 "

and the refund also failed saying

"Refund Details
Payment Not Received From Bank "

But Payment has been done from Standard Chartered Bank

"04/02/2012 PURCHASE AT INDIAN RAILWAY CATER 15:15:12/68798 INR 191.00 "

Please help me out in this

~~With regards,
Surendhiran Krishnamoorthy

Dear Concerned
Dear Concerned

Hi I am Hiridesh Tiwari writing from Raipur, I have applied for Shubh yatra benefits through my IRCTC login & also for SBI Credit card registration with a payment made through card towards due formalities. My registration no. s [protected]

Itz been almost 10 days now, have not received any call from irctc or shubh yatra side to confirm da same & further receiving of card etc. Helpline no. r also invalid thus casting doubts over their commitment & services.

KINDLY LOOK INTO THE MATTER & MAKE IT AVAILABLE AT EARLIEST, My No. s already mentioned in registration form & further itz mentioned below too !

Thanks

HIRIDESH TIWARI
[protected]

I tried to book a tatkal ticket for my son. When i logged in it was showing available seats 104. then after putting in the passenger details it took 30mins to load the verification text. by that time the seat had gone into waiting list 38. what kind of a lame and worthless website is this??? it cannot load one verification text.. what about the inconvience caused to me and my son????

hi i m bikash jha tried to book a ticket from lsi to anvt but unable to book due to some error msg i got from ur end. my a/c has been debited and still i don't know that why ticket has not been booked . if ticket is not booked pla refund the money than pnly i can try next time.

thank u

bikash jha
cell:- [protected]

I tried to book railway ticket in tatkal through IRCTC for last one week . Unfortunately it took atleast 15 minutes to just login and after that if you search for trains it shows "Service Unavailable". this thing happen to me everytime i tried to book tatkal ticket. I hope Consumer court should take this matter seriously because most user suffer this problem everyday. This is a fraud going on with the help of software engineers who maintain the server of irctc. If this fraud is unleashed , millions of individual user will get the benifit of this service. For just the greed of few person most people are hopeless of Railway tatkal ticket.

sir i have booked a online ticket on 7-4-2012.from new delhi to varansi .money debited but ticket not bookedand money is not refunded yet. and user name by which ticket i make booking of ticket is nkrtygh. so please take action sir.

sir
yesterday(11 april 2012) i have booked 2 ticket (bhumika verma and shivani verma) from irctc website from kota to jaipur (kota - jaipur passenger 21 april) my money rs 184 is deducted from my account but the ticket is not booked therefore i request you to pls refund my money back on my pnb account [protected]

Hello,

Today (11/04/2012) I have done an online transaction to purchase a ticket on 57651SC RAL Passanger Secundrabad to Repalle boarding on 13/04/2012 for TRaghavendra Prasad. Unfortunately after the payment was made through UNION BANK OF INDIA payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
T RAGHAVENDRA PRASAD
[protected]

I booked my ticket sleeper class through IRCTC on 17th june 2011 using sbi debit card. The transaction failed but Rs323 /-was deducted from my sbi account and has not been refunded.
transaction id : [protected]
The refund ticket is showing the payment is not recieved from bank.
How can i get my money back? Please help.

Jobin Varghese
date of journey:27th july 2011
resv. frm; vbl to dhn
cls; sl
train no.:13352

Dear sir,
my name is keshav anand and i m a user of irctc ticket booking.i had a ticket from anvt to bgp in garib rath,train no.22406.pnr[protected]. on 19tn dec 2011.but on the date my train got cancelled and after the cancellation of the train i had filed tdr through my irctc id on31st dec 2011.but now after more than 90 days my amount is not refunded by railway.the amount was rs1910 an i had made payment through sbi debit card.when i talked to irctc coustmer care they told me to register a complain on [protected]@irctc.co.in.
sir plz take an action towards my complain....

https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broad...⇄
Hello,

Today (09.04/2012) I have done an online transaction to purchase a ticket on 12604 Chennai exp error has show as "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄
Pls ;refund my amount or send ticket pls

Rajasekhar

I booked the rail ticket from secunderabad to Warangal in Satavahana Express / 12714 on[protected], PNR : [protected]. Status when booked was : WL 14 / WL 2, WL 15 / WL 3, WL 16 / WL 4, WL 17 / WL 5

Ticket status was CONFIRMED (CNF) when checked online(06-Apr-2012 - Morning) and even checked via SMS, status shown CNF.. After reaching railway station our ticket status showing WL 6, WL 7, WL 8, WL 9.. i am shocked of this and approached rly team, they said as they cant do anything since this ticket booked online as asked me to file a complaint. Because of this IRCTC cheating my journey with my family got disturbed and myself and my family was suffered to travel by other train..

I am wondered of ticket reservation status, it should be same as at time of booking or should be low... i dont understand the ticket status gone beyond the booking time status after chart preparation.

could you please guide me how to file a case on IRCTC...

thanks
Vijay

Since irctc tatkal ticket booking is always sought after option for last minute bookings I got myself ready at 7.45 am in order to carry out booking for matsyaganda express from madgaon to lokmanya tilak terminus.

After a lot of struggle (site going down, site not responding, not being taken to payment gateway) I managed to find that the availability for sleeper class was 66. I immediately entered pessenger details and made payment through ICICI net banking.

The bank confirmed the payment but irctc was not ready to accept the payment. I logged in again to my bank account and found that rs. 390 has been deducted from my account by irctc.

I wrote an email to irctc and the response was /" As your payment status for [protected] was not communicated by the payment gateway in time, the ticket booking DID not materialize./"

Irctc is cheating the retail customers through such scams and providing good service to 'ticket agents' by accepting bribes from them.

Hello Sir/Madam,

This is completely not fare with irctc.co.in web page. It takes almost life to open the webpage. If supposed the page loads, it opens with errors. It won't highlight option, it won't booking details, nothing. Option highlighting to make payment is a dream.

I understand that it is a wide network spread around India, however they should maintain the servers in proper manner. If you do not enter a keyword within 30/60 seconds the page automatically expires. you have to wait for a while for the the keyword to highlight itself. If the site doesn't allow to enter/take the keyword, then how will the transaction complete.

It's just waste of time sitting in front of the site to load and complete transaction. I'll never use this site again, inspite I'll prefer the booking counter. They are better than this website.

I would suggest to shut down the website when it is of no use to public. I am sorry if i'm rude, but I have missed my important travel due to this reason. Website is the culprit. I would never trust this site again.

If possible take action regarding this.


Regards,
Pankaj.

MY TDR REFUND YET NOT SOLVED
AFTER MORE THAN 5 MONTHS IT YET SHOWS TDR Status: "Forwarded To Railway"
PLEASE PROCESS THE TDR FAST....
TDR DETAILS BELOW---

Reference No: ekt[protected]
Transaction Id. [protected]
PNR Number. [protected]
TDR Entry Date 25-Oct-2011
Status "Forwarded To Railway"

PLEASE SOLVE IT SOON AND PROVIDE MY RETURN

I had booked a ticket from Tuticorin to Bangalore on 05.04.2012 by Tuticorin Express on 30.03.2012 and the pnr no.[protected] and the transaction id no. [protected]. the cost of the ticket was Rs. 182/- and Rs. 10/- totalling Rs.192/- . But the cost of
the ticket is debited to my account twice i.e. 30.03.2012 at 13.26 hrs and again 13.38 hrs. I request you to please refund cost of
excess debited to my account no.[protected].

I appreciate you are looking into the matter and get the refund without any delay.

Thanking you.

I have attempted to book e-tickets by New Delhi Kalka Shatabdi on 2 occasions. Each time the payments were made through citibank credit card and SBI online banking and amount deducted from my accounts each time.. But the transaction did not mature and e-ticket could not be generated.
Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12011
Train Name: KALKA SHTBDI From Station: (NDLS) To Station: (KLK)
Date Of Journey: 20-Apr-2012 Class: CC Boarding: (NDLS)
Resv Upto: (KLK) Date Of Booking: 03-Apr-2012 Total Fare: Rs 2345.00

Refund Details
Payment Not Received From Bank

Attempts to recover the debitted amounts from Citibank, IRCTC and SBI have failed.



Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12011
Train Name: KALKA SHTBDI From Station: (NDLS) To Station: (KLK)
Date Of Journey: 20-Apr-2012 Class: CC Boarding: (NDLS)
Resv Upto: (KLK) Date Of Booking: 31-Mar-2012 Total Fare: Rs 2345.00

Refund Details
Payment Not Received From Bank

Hello Sir/Madam,

Am Lakshmipriya from chennai. (4/4/12) Tonight 10 pm my father missed the train from trichy to chennai at 10 am train timing, but the train has been moved on befpre 5 min. He came here at 10 pm. So i called to irctc chennai customer care no and delhi customer care no also. but No one to reply. Then y activating customer cares. We don get the help at what time we need. Its service too poor.Wat we will do i[censored]rgent means pls take care of our problems.

Guys myself Vishal and i made a booking from hyderabad to vizag using irctc tatkal process and while making the booking the transaction failed and that was for godavari express which was available for confirmation, however as the transaction failed i made a booking through garibrath which was under wait list and that ticket was successful for wait list and i got a msg from bank stating amount got debited from my account, however after 5-6hrs...