Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

DEAR SIR ,
I AM K SANGHAVI FROM SURAT. I BOOKED BELOW e-Ticketing FOR SURAT TO HOWRAH BUT ONLY ONE TICKET CONFIRM AND THREE TICKET WAIT LIST SO WE CAN NOT TRAVELL WITHOUT CONFIRM TICKET AS PER RAILWAY RULES BUT RAILWAY NOT GIVE ME REFUND FOR WAITING TICKET TILL NOW SO PLS THIS IS VERY BIG CHEAT BY RAIL
PLS GIVE ME REPLY ON MY MOBILE NO [protected]

Electronic Reservation Slip
This E-Ticket will only be valid along with an ID proof in original. If found travelling without ID Proof, Passenger will be treated as without ticket and charged as per extant Railway rules.
PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.

Request No : RBR8440080 Transction ID: [protected] PNR No.: [protected]
Train No. / Name: 2905A / OKHA HOWRAH EXP Date of Journey: 11-Apr-2010
Class: SL Date of Booking: 16-Feb-2010 11:43:32AM Date of Boarding: 11-Apr-2010
From: SURAT(ST) To: HOWRAH JN(HWH) Distance: 1859KM
Boarding: SURAT(ST) Resv. Upto: HOWRAH JN(HWH) Quota: General
Scheduled Departure: 19:45 * Total Fare : Rs. 1540.00 Adult: 2 Child: 2

*Departure time printed on the ERS is liable to change. New time table from 01-Jul-2010

Passenger Details SNo. Name Age Sex Concession Code Booking Status/Current Status/Coach No/Seat No
1 K P SANGHAVI 34 Female PQWL 6 / PQWL 3//0
2 RUPAL 35 Female PQWL 7 / PQWL 4//0
3 MOKSHIT 9 Male PQWL 8 / PQWL 5//0
4 PRASHAM 6 Male PQWL 9 / PQWL 6//0
Child Passenger Details SNo. Name Age Sex

Charges

Ticket Fare: Rs. 1540.00
IRCTC Service Charge: Rs. 20.00
Rail Ticket Service Charge: Rs. 0.00
Payment Gateway Charge: Rs. 28.00
Service Charge: Rs. 0.00
Total Amount: Rs. 1588.00

I have booked 2nd AC Ticket with following particulars
Transaction ID: [protected], PNR No : [protected],Train No. & Name: 0386A/HW GAYA SPECIAL , Date of Journey:02-Apr-2010, Class: 2A ,
From: HARIDWAR JN(HW) To : LUCKNOW NR(LKO)
Distance: 0493 KM
Boarding : HARIDWAR JN(HW) Resv Upto: LUCKNOW NR(LKO) Quota: General
Scheduled Departure: 08:45* Total Fare : Rs 772.00 Adult: 1 Child: 0
SNO. Name Age Sex Concession Code Booking Status/Current Status
/ Coach No/ Seat No
1. Smt Kusum Rudra 50 Female /CONFIRM/ A1 / 0007/ LB

Passenger has not travelled due to train delayed more than 6 hours. I have filed TDR on April 3, 2010, after more than 2 months on 14th June, I have received mail from IRCTC saying that refund is not possible because as per records passenger has travelled on her allotted berth, which is wrong information and cheat with passenger. Kindly consider my request and try to give me justices so that I can get our full refund.

Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/CR Railway on dt. 07-apr-2010 for further processing and it will take atleast 90 days. As soon as refund, if any, received it will be credited to your card account.





Regards,

Sajjan Kumar

Executive/Refunds
[protected]@irctc.co.in





KINDLY GRANT MY REFUND OF FOLLOWING E-TICKECT,RBR96374645 T.NO 2137,OF 29/03/10 AMT 1027, CANCEL ON 29/3/10. PNR [protected] EX.FZR-DR.(2+0) ONE RAC AND ONE WAITLISTED.PASSENGER NOT TRAVELLED.BRD AT NDLS.THIS IS THE REPLY I ALWAYS RECIVE FROM IRCTC EMAILS.

Another win for Dalals, touts, and unautorised agents courtesy Indian Railway's decision to ban Authorised Agents to book Tatkal tickets


India is supposed to be a free and fair country- therefore when I came to know about IRCTC’s new rule barring agents from tatkal bookings I was absolutely stunned. On what basis have the Railways decide to bring this rule into play? I used to think government policies are made keeping in mind the best interest of all the parties concerned. This rule is not fair to us agents. Especially since I as an agent too am not able to book any tickets in tatkal. And such a rule will wreck my entire source of income and put an end to the years of hard work that I’ve devoted to my small business.
Their own systems have always been faulty and pathetic, with a million flaws. Now just to project a clean image they are taking this step to cover their blunders. This is a very foul game that the Railway is playing at the expense of middleclass people like me.
Agents provide about 85% of the business for IRCTC. This will be a major handicap for us and will not allow us to function properly which will in turn affect IRCTC’s output as well. The authorities need to understand that we are allies and need to work together for our mutual growth and efficiency. We are not the enemies in any sense. We are here to help the public and the people appreciate us. Our clients will be more than happy to vouch for us and standup for us in this time of gloom.
This step of IRCTC is going to increase touts activity. They will make more and more money whereas honest hardworking people like us will suffer.
I turn towards my fellow citizens to help fight this injustice with us and for this purpose I ask anyone who reads this to support us. This just might make the authorities take notice of ordinary people like me.

Dear Sir / Madam,
Today i booked a E-ticket from Lucknow (LJN) to Varanasi (BSB) through IRCTC. After finishing booking of ticket with my ICICI debit account there an error occurred.Then after 5 mins i tried again but the same error occurred again Finally i found that the money is deducted from my account for both the transactions but ticket is not booked.

For your info my the ref number of trancations are "[protected]"...

Dear representatives,
i have booked ticket online from irctc website on 30th of june, but due to some problems in network connection ticket was not booked.
But the amount for that ticket is debited from my account and no transaction details were sent to my email.
details of my transactions are
TRAnsaction ID: [protected]
date of booking: 30th june
irctc username :senhl88
please look into my problem and let me know by email; [protected]@gmail.com

heck is that nobody is picking up phone there in irctc customer care centre.

I’m the owner of a small travel agency in Kolkata. I’m deeply distressed by the Railways ruling that took place yesterday barring agents from Tatkal bookings between 8:00 and 9:00 am. I have invested all my money in my travel agency. A decision like this is very damaging for small-time person like me, as this is my only source to earn my livelihood.

I want to ask a very basic question- on what basis does the government differentiate between consumers and agents. We agents also go through the same process to book a ticket and we also use the same system, the same website. Shouldn’t our welfare also be thought of while making such decisions? The government cannot have this biased outlook against us.

Do they think that only consumers are suffering? Agents are suffering even more than the customers, IRCTC website is always crashing at 8:00 am in the morning, I face the same problem of the server error all the time, but the railways instead of correcting their own faults is putting the blame on simple hardworking agents like me. Moreover out of the 10 tickets which I wish to book I can barely manage to book 1 ticket.

Even to book a normal ticket their website is extremely slow; blaming us is not a solution to this problem rather they need to work on improving or changing their system to make it more efficient.

If such a ruling has to be taken then I demand to know what solution the government is going to provide me as I am an authorized agent and the certification has been given to me by IRCTC, more important is how do I sustain myself and my family as this agency is all I have left?

I have been a regular user of your website for my travel bookings, but this time it was a sad experience. I was booking a ticket (Tatkal Quota) from Mumbai to Ahmedabad on 30 June 2010 for 2 July 2010 and in the process your website failed to confirm my ticket, but was smart enough to debit my funds (Rs.814/-) immediately. I then contacted your call center immediately and they advisd me that the funds will be credited to my account by yesterday (end of day) which has no happened yet.
As the above booking was unsucessful , i have given another try and this time went well and i had sucessfully booked the ticket in Gujarat Mail (Train No. 2901).

However, it leaves me worried for the first attempt as you have charged for me for nothing, but unnecessary hassles due to the extraordinary job by your website. Hence i request you to credit INR 814 to my account at the earliest.

Details of the Card which i used to book the ticket are as below:

Bank: Axis Bank
Card Number: [protected]
Card Type: Debit Card
A/c Number: [protected]

Please ensure you credit INR 814 to my Axis Bank account as soon as possible

Best Regards,
S Sunny

+[protected]

Dear Sir/Madam,

I haven't received refund for my TDR filed on 18-JAN-2010.
It has been long time that the status is changed to 'Forwarded To Railway' but the refund has not been made.

Also I would like to know what is the maximum time the refund may take (as in the site it is mentioned that the TDR refund wll be made within 90 days.)

The required details are as follows :

PNR Number : [protected]
Booked On : 4-1-2010
Transaction ID : [protected]
Ticket Type : eticket
Class : 2A
Internet Service Charge : Rs 25.00
Date Of Journey : 15/1/2010
Ticket Charge : Rs 3246.00
Bank SBI Total : Rs 3271.00
Train No : 2303
Railway Zone : NR
From Station : HOWRAH JN(HWH)
To Station : NEW DELHI(NDLS)
Quota : General
IRCTC Zone : CCM/Refund, Northern Railway New Delhi

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Sandeep C 24 Male HA1 0002/ UB Booked
2 Rajesh Rathi 24 Male HA1 0004/ UB Booked


Reason For TDR : Train Late More Than Three Hou rs.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 18-Jan-2010
Forward To Railway On : 01-Feb-2010
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Hello,

i am unable to login with my credentials to irctc.co.in . The site requires a new login credentials and the popup window for credentials does not intake my old account details. Also th popup trys to crash th explorer and repeats several time, there is no option for :forgot password.

kindly help me to get this resolved so that it can be acceses to book tickets and hotels.

please note that i have an urgency to book tickets which is unaccessible thru internet.

thanks
shubham

sir..
i had booked a ticket on 04/07/2010 through e-ticket.bt when the msg came from my bank (state bank of india) and it shows that it has been debited twice.plz look into the matter.my booked ticket's pnr no. is [protected] and my debit card no. (S.B.I.)[protected].

kindly let me know if there is any progress in the matter on the address given below.

akota apartment,flat no.-302,
north office para,doranda,
ranchi-834002
,jharkhand

yours truly
V.K.VERMA

On the date:- 30/june/2010 I had done an online transaction to purchase a e-ticket. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest

If not please refund the same amount.

Expecting a reply as soon as possible.

Kind Attention to IRCTC officials,

These snaps were taken while traveling by Konkan railway’s Janshatabadi Express (Mumbai – Madgaon)

The Caterer in Uniform preparing the Tea in Toilet room by using the Water heater in toilet pipe water.

This is for your information and need immediate action.

Hello all,

i have noticed it quite a few that IRCTC's website don't work between 8.00Am to 8.20 AM. I don't know the reason for this but such happening are creating problem for the person who book theor railway ticket from home.

Due to this issue we cant take benifit of tatkal scheme and this result us in a heavy problem.

Please forward it to concerned people and department so that this may get resolved soon.

Thanks

Pankaj

I sent a mail on 27th June at 10: 50, 22 hours before the departure of my train to cancel e-tickets (3 2nd AC tickets, PNR No. [protected]). They didn't cancel the ticket and now they are now acusing me that the request was not made before the chart preparation and hence I have to file TDR.

Amitava Dutta
(amitava.[protected]@ranbaxy.com)

HI I M Alok (Mob.[protected])

I have book I- train ticket online from website of Indian Railways (IRCTC.CO.IN) From Agra To Mumbai but our family not travel of that day Date Of Journey 28/4/2010. I have to try cancel I-ticket from online but cancel option was hide there was no another option so I have to call costumer care of IRCTC. But CCD told me you will try to TDR File option from online this procedure take 60-90 day of your money back after the 90days you will get 50% from the total amount. I said ok and I have to do File TDR Procedure after 24Hrs on 2nd day.
After that date 05/06/2010 IRCTC return to me some of Rs.561 only but my Total amount is Rs.2250. Irctc know very well Rs.561 is not 50%.

I-Ticket PNR No: [protected]

The whole story are following my and irctc TDR Depart. communication through the email :-


Subject: Re: Re: Re: Money Refund Confirmation from IRCTC

From: "alok tripathi"<[protected]@rediffmail.com> on Wed, 23 Jun '10 @ 01:29 PM
To: <[protected]@irctc.co.in> and others

From: "alok tripathi"<[protected]@rediffmail.com> on Wed, 23 Jun '10 @ 01:29 PM
To: <[protected]@irctc.co.in>

Cc: <[protected]@irctc.co.in>,<[protected]@irctc.co.in>


Dear TDR Team,

as per the following Mail Mr. Paryant trying to me understand of Railway Rule when Train Ticket cancel i have received 50% of the Total fare. But Mr. Paryant not Taken any type of Action who did this mistake and who reslove this. My total Fare is Rs.2250 or TDR Dprt. Retrun Amount Rs.561 Tdr team know this is not 50% as per extant rule

hope you understand..


Thanks

ALOK


On Tue, 22 Jun 2010 16:07:16 +0530 wrote
>Dear Customer
>
>As per extant rule, after the actual departure of the train, cancellation
>charges shall be 50% of the fare subject to the minimum flat rate in ideal
>conditions.
>
>Regards
>Paryant
>TDR Team
>

Dear Paryant,

Pls Calculate the Rs.187.5 as a 06 time becouse there is six person
and the Total amt.is Rs.1125.

Pls Also Provide your working contact no. so will tell you every thing.

Thanks,
ALOK


On Sat, 19 Jun 2010 12:37:05 +0530 wrote
>
>Dear Customer,
>
>Kindly note that your actual ticket ([protected]) fare is Rs 375/- and you
>got the amount Rs 187/- then where is the discrepancy!!!
>
>Regards
>Paryant
>TDR Team
>[protected]@irctc.co.in
>IRCTC
>
>On Fri, June 18, 2010 10:11 pm, alok tripathi wrote:
>> Hi,
>>
>>
>> Dear as per the total fare is Rs.2250 but you have Return only Rs.561
>> this not 50% as per the rule. Please check you A/c and Return back my
>> Exact Money as soon as posible.
>>
>>
>> Thanks,
>>
>>
>> Alok
>>
>>
>>
>> On Thu, 17 Jun 2010 11:56:48 +0530 wrote
>>
>>> Dear Customer
>>>
>>
>>
>>
>> As per extant rule, after the actual departure of the train, cancellation
>>
>>
>> charges shall be 50% of the fare subject to the minimum flat rate in
>> ideal
>>
>> conditions.
>>
>>
>>
>> Regards
>>
>>
>> Paryant
>>
>>
>> TDR Team
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, June 15, 2010 3:38 pm, alok tripathi wrote:
>>
>>
>>> Hi
>>>
>>
>>> Dear Team,
>>>
>>
>>> Can I know how much percentage you have Detected of total Rs.2250 ..???
>>>
>>
>>>
>>
>>>
>>
>>> Because sec. PNR No.[protected] is 50% you have detected of total Rs.375
>>>
>>
>>>
>>
>>>
>>
>>> Kindly resolve this query.
>>>
>>
>>>
>>
>>>
>>
>>> Thanks & Regards,
>>>
>>
>>>
>>
>>>
>>
>>> ALOK
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> On Sat, 05 Jun 2010 09:05:40 +0530 wrote
>>>
>>
>>>
>>
>>>> No 2003/IRCTC/ERTD/RefundsDt.05.06.2010
>>>>
>>
>>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> Sub:- Refund of I-Ticket PNR No: [protected]
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> Dear sir,
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> With Reference to your TDR for the PNR No:[protected], we are glad to
>>>
>>
>>> inform you that Rs.561.0/- has been credited to your Credit Card /Debit
>>>
>>
>>> Card/ Bank Account on04-Jun-2010.
>>>
>>
>>>
>>
>>>
>>
>>> Kindly check the refund credited and acknowledge us the same.
>>>
>>
>>>
>>
>>>
>>
>>> In case you require any further assistance, please mail us at
>>>
>>
>>> [protected]@irctc.co.in or call us on[protected]
>>
>>>
>>
>>> With regards,
>>>
>>
>>>
>>
>>>
>>
>>> TDR TEAM
>>>

I have send my parents & grand mother visited Secunderabad from Nizamuddin on 23.6.2020 in Rajdhani ( 2437) (PNR no. [protected]). In the dinner and lunch served a Bed Paratha was found that old 2 or 3 days. The matter-paneer vegetable and rice was half cooked and the very difficult tea. There was no water in Indian style toilet through out was not getting latched in as such the toilets were not useable. The coach attendant was requested to call the manager or bring the complaint book but he did not turn up and say to wait for next station. A feedback form was not provided by the attendant.
I want to say that if in Rajdhani trains provided bed or dirty food to the passengers than what is situation in general trains. By this effect passengers illness to food poisoning and no arrangement for Doctors in trains if any such accident. I request to railway authorities please improvement in your food and other facility at least in Rajdhani trains.

- Sushil Mainwal
[protected]

Tatkal Ticket booked with PNR No.[protected] was WL -1 after chart preparation as per the local railway authorities and the railway help line number 139. But IRCTC refused to make the refund of the same with the wrong plea that the e-ticket was a confirmed ticket as per their record.

Even after sending lot of clarifications IRCTC is not hearing my voice with care.


( Praveen Kr. Srivastava )

Sir,
i have recieved my SBI RAILWAY CARD CUM SUBH YATRA CARD BUT YAT TO RECIEVE MY SUBHYATRA USER ID AND PASSWORD.

Owing to Urgent Govt. Duty I had booked a e-ticket under Tatkal Quota.The ticket booked with PNR No. [protected] was a of very strange type. Under the column “Booking Status/ Current Status/Coach No./Seat No. it was showing very vague language i.e. “CKWL/CONFIRMED/0000” and was not showing any Coach No. or Birth Number.

On reaching to Kanpur Central my name was not mentioned in the passenger list of T.T.E, hence, I was not authorized to board the train AS PER RAILWAY RULES. I approached immediately to T.T.E. office and Enquiry Window. The authorities concerned there with told that my ticket was as WL 1 ( AFTER CHART PREPARATION ) and not confirmed as was vaguely mentioned on the ticket. The same status was also conveyed to me on dialing the railway helpline number 139 and accessing the web site of IRCTC under the column “PNR Status".

I was on urgent Government Duty at that time. This kind of lapse has caused much loss to Government and immense trouble to me.






Dated: 21/06/2010. ( Praveen Kr. Srivastava )
I.A.
PNR No. [protected]



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