[Resolved]  ISS Hicare — POOR TERMITE TREATMENT

Address:

Gautam Buddha Nagar, Uttar Pradesh

I got my house treated for termite when it was built in 2010. The termite treatment was done on 5/9/10 and 7/9/10. As per their contract they were supossed to come for inspection, follow up and to see if there is any termite attack on the house. They came again to check on 14/12/10 and checked the house and gone. In the month of March 2011 I noticed termite in my house and informed them over phone and again they came on 15/3/11 and 30/3/11 and treated the house but ther was damage to my house as three wooden door frames and the upper decorative wood was totally damaged and I kept quite and suffered the loss
After that they did not come till I made a complaint in september 2011, their man came on 1/10/11 and found termite on the main door which is damaged as well we had to break a 4 door wooden almirah since it was full of termite and it all has happened since they did not check the house for over 6 months and the sufferer is only me.
I insisted and asked the man who came for pest control to give me the number of some senior official so that i talk to them. Finally I spoke to Ms. Savita who said that she is the Branch Manager of the company and when I explained my problem and asked that you are the most expensive company in pest control field and charged me over Rs. 13000 for 2000SQfeet area, she replied that we give pest control service and she was not willing to accept the fact that what happens if some body incur losses even after paying so much of money due to either poor quality material used for service, inadequate material sprayed or injected than the norm, if proper job is not done as there is no visit of any supervisor to check the quality of service given to me.
I would like to draw your kind attention on the following.
1- if a company does the job there has to be some norm, buyer pays the money without any orgument and if he suffers the losses, it should be compensated .
2- why they did not visit my house as per the contract ( quarterly visit was the contract)
3- why no one visited to evaluate the quality of job done
4- my loss is over one lakh and either the company pay me this or get all the items repaired.

Ilook forward to hear from you.
Arvind Saxena,
Chitvan Estate
H-168/10,
Gamma -2
Greater Noida
Gautam Buddaha Nagar
Uttar Pradesh
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