[Resolved]  ISS Hicare — pest control

Address:

Karnataka

I availed first installment of service on 29-jun-2013, I have been told it would take at least 10 days to getrid off cockraches entirely. But cockroaches were not controlled completely, within a month, cockroaches were back in kitchen and toilets. I have logged complaint on 02-Aug-2013, a person came and inspected to see the gel did not work effectively in my steel kitchen cup boards. I have been adviced to empty the shelves, first treat with liquid pesticide and after two days, gel need to be applied. Firstly, when I enquired about this service, I have been told that no need to empty the shelves to do the treatment. Now, surprised to hear the opposite. I had to call the service center multiple times to fix an appointment. We emptied the shelves and the liquid treatment was done on 07-Aug-2013, have been told that the person would come back after two days and do the gel treatment. Nobody turned after two days. I called the service center on 12-Aug-2013, have struggled to convince them to fix appointment on Wednesday at 03:30 pm, because I wont be available at home between 15-Aug and 18-Aug. But got a call at 4:00 from the service center that the person could not come due to rain, what a stupid reason. I have been offered with an appointment on Friday, as I mentioned earlier during previous call, I wont be available at home on Friday, so the next available appointment is 20-Aug.

So my concerns are:
1) Why the helpdesk did not tell anything about the effect of gel on steel shelves? If it was told, I would have definitely opted service from another vendor.
2) Having paid full amount Rs. 3674.17 in advance, why should I take the pain of getting the service with so many calls with service center?
3) What would be effect of liquid treatment after two days as I could see so many cockroaches in my kitchen and toilets
4) Finally back to same state as before the initial treatment
5) I would request you to refund my money in full at the earliest