[Resolved]  Jet Airways — Delay and Passenger Handling

I was booked on the 7:05pm flight from Bombay to Delhi on 14th July, 2011. The following are my list of complaints:

I had done a web check-in and the lady stamped my e-boarding pass.I asked her whether the gate printed on that was correct which she said it was. I remembered that I had forgotten to put in my FFP # so I went to another counter and the lady informed me that I had one page of the e-boarding pass missing which the earlier lady had not informed me. Moreover, the GATE HAD BEEN CHANGED and it was leaving from the 1st floor through aerobridge A2 and the flight was delayed to 7:45pm.

I went through security on the 1st floor and waited for the boarding call. They announced that the flight had been further delayed to 8:10pm. What was interesting was that different Jet Airways personnel were giving different reasons for the delay; while some said it was a technical snag, others were of the view that it was due the weather. Whatever the reason maybe, Air India, Indigo and Kingfisher all flew out before I had even boarded my flight despite their departure time being later.

They announced boarding from A3 (gate changed from A2). I went through the security and then we were made to queue on the aerobridge. Here we were informed that actually the departure gate was 9 and since we had already gone through security, we were to walk down the steps of the aerobridge into a bus which will take us to the aircraft. We were approx 30 o[censored]s waiting and it was raining heavily. They had one umbrella and hence, one guy was taking each passenger up and down three floors and then on to the bus. By the time I sat on the bus, I was wet and sticky. These guys said that they had tried arranging for more umbrellas were unable to do so.

When I entered the aircraft, passengers were asking whether we were on a connecting flight which was delayed, as if we caused the delay. This means that the crew never informed the rest of the passengers about the reason for our delay. By the time everyone was boarded it was 8:45; however, we were now 13 in queue for taking off and eventually ended up flying out at 9:45.

This was by far my worst experience. I used to be a gold frequent flyer, then I became a silver and now I am blue+. The reasons for this downgrade is not because I am flying lesser than before; rather, now I take an average of 2-3 flights a week. Basically, I am sick and tired of delays and terrible service. I have moved completely to Indigo. The last 14 flights I have taken on Indigo have all been on time (regardless of hail or storm). My father is a platinum member on Jet and that is the only reason he flies it; else, he would also be switching. My FFP # is 9W[protected].

From
A very dissatisfied passenger