[Resolved]  Just Dial Ltd — False Promises and Pathetic Customer Care

Address:

Bangalore, Karnataka

I have registered my company Red Cherry Entertainment with Just Dial Ltd on[protected]. Mr.Chandra Shekar Rao (Area Sales Manager) has given all false promises and doesn't bother to receive calls once the payment is done.
Wrong Commitments by him : 1) 10 to 15 prospective leads per day for the key words added. 2) Out of 10 leads received per day 8 leads will be sent to premium customers ( wherein its only 4 leads as per their Customer Care) and all 10 to Platinum. 3) No of leads shall increase in a drastic manner if I add more keys words which I did through their Customer Care and found no change in the lead generation. 4) Customer Care informed me about rotational basis leads and I need to wait for my turn to receive the leads which He hasn't informed. To conclude I have paid an Advance amount of Rs 16104 & paying Monthly ECS amount of Rs 5368 for which I have been receiving 3 to 4 leads per day which is no where close to promises and assurance given by Mr. Chandra Shekar Rao.

The best part is when I informed Just dial customer care executives about Mr. Chandra Shekar Rao not receiving my calls from the past 1 month,they told me,He shall be busy on the field and they tried many at times to put a 3 way conference and failed. Below is the mail I have sent them to resolve my issue and till date they are all playing a blame game on each other.
Contact Mr.Chandra Shekar Rao - ( Doesn't take calls)
Contact Ms.Priya - ( Tried putting a 3 way conference with Mr. Chandra Shekar Rao, He doesnt take her calls aswell and suggested to contact customer care
Contact Customer Care - (Tried putting a 3 way conference with Mr. Chandra Shekar Rao, He doesnt take their calls aswell and suggested to contact TME - Tele Marketing Executive).

Last and final solution : To resolve the issues I have to lodge a complaint at Palace grounds police station and approach media ( Print and electronic) so that more customers like me will not get cheated.

E-Mail :

Subject:
No Response for calls after signing the contract by Mr.Chandra Shekar Rao (Pathetic Customer Service)
From:
<[protected]@redcherryindia.com> (Add as Preferred Sender)
Date: Wed, Apr 24, 2013 9:38 am
To: [protected]@justdial.com
Cc: [protected]@justdial.com, [protected]@justdial.com, [protected]@gmail.com
Hi,
We have registered with Just Dial Private Limited on 10.04.13 through Mr.Chandra Shekar Rao (Area Sales Manager).I have clearly mentioned to Mr.Chandra Shekar to start the services on Mon, Apr 15, 2013 but the services started on Sat, Apr 13, 2013. From 15th of April I have been trying to reach him on his mobile @ [protected] but He is not taking my calls. I have informed the same enough times to one of the Tele Caller ( Priya - [protected]) who has been promising to arrange a call back from Mr. Chandra Shekar but all in vain.

I was told by him to send a mail to [protected]@justdial.com to add additional key words once the account is active.As I am getting very limited and irrelevant enquirers I want to add more keywords.In that regard I was trying to reach him but He seems to act as a courier boy only to collect the cheques and later disappear nor receive customer calls.

On the day He collected the documents and cheques from me,I gave a reference of a day care centre ( PMS KIDZCARE) and arranged to collect a cheque of Rs 3372 which He has done on 19th April 2013, On the same day I tried reaching him but He doesnt recieve my calls.

Please do find a solution for my concern if not cancel my registration and refund the 3 months deposit.