[Resolved]  JustDial.com — Listen to Me!!! Just Dial

Hi, I have copied the chain mail below and now just dial has stopped responding. Nobody has contacted me personally till date (even after putting the notes in the below email to contact the client on urgent basis by [protected]@justdial.com itself). I am not left with any other option than to take a legal action. Thanks. Paramjeet Singh <[protected]@gmail.com> 2:21 PM (39 minutes ago) to delhi why I am not receiving any reply from you!! I want to escalate this matter to higher authorities. I want the email address or physical address where I can escalate this. Regards, Paramjeet Singh On Fri, Aug 23, 2013 at 3:20 PM, Paramjeet Singh <[protected]@gmail.com> wrote: Now you are saying nothing is written in the ecs contract form. when I was on the call with Neha and Vanita howcome neha said they sent a message informing the date which I proved wrong at the same point. Then vanita (supervisor) took over the call and said she has a call recording where I admitted that payment should come out on 15th of every month. She was supposed to send me the recording. It has been more than a week and nothing has arrived in my mail box. In this matter I've already requested a briefing for neha on professional behaviour and customer's escalation rights. I do not see my fault in this case and you've mentioned Just dial has also been charged for cheque bounce. I am glad they've been charged, had the money been there in my account they would've only enjoyed the extra interest in their accounts before the due date. Mine is just an exception which hardly makes a difference for them. I am correct on my part hence I demand my hard earned money back. Paramjeet Singh On Fri, Aug 23, 2013 at 3:05 PM, delhi <[protected]@justdial.com> wrote: Dear Sir, Thanks for sharing your concern with us, With reference to your mail received,this is to inform you that he ECS is an Auto Process where bank to bank transaction is been done.Also please note that for all the bounce transaction both the parties been penalized from the bank side & the same charges we also have to bare & request you to please have trust on the services signed as we will surly be giving you the response based on the received amount. As checked in contract form,nothing is mentioned in written about the ecs date and same has been deducted by bank which Just dial also bare.We can only provide the services against the balance received. Dear Amit/Raju Coordinate with client on urgent basis. Thanks & Regards Preeti Customer support [protected] -------- Original Message -------- Subject: Re: Fwd: HIGH LEVEL COMPLAINT - Fwd to the Manager. Date: Thu, 22 Aug 2013 16:44:47 +0530 From: Paramjeet Singh <[protected]@gmail.com> To: delhi <[protected]@justdial.com> CC: [protected]@justdial.com, amitkumar.[protected]@justdial.com I understand you've changed the date now however, nobody has even addressed the issue about bank charges. I do not let this matter end without getting my money reimbursed by justdial. I do not see my fault anywhere and still I have been victimized. In my initial talks with Neha, she agreed that no message was sent on my mobile to inform about my ecs date however, she was adamant at first. (Please read the first mail). Just because of your mistake why am I suppose to pay the bank charges. I've attached my bank statement which shows the return charges of Rs. 449.44/-. I propose you adjust the bank charges in this month's emi and send an executive to collect the cheque from my office instead of taking from the bank or just dial make a cheque in favour of my name. I've been really patient in this matter till now however, if I will get one more lame reply, this wont take long for me to make this matter official and legal. Disgusted, Paramjeet Singh On Mon, Aug 19, 2013 at 3:02 PM, delhi <[protected]@justdial.com> wrote: Dear Sir, Thanks for sharing your concern with us, With reference to your mail received & as per our conversation,this is to inform you that we have forwarded your concern to our accounts division to change monthly ecs date from 15th to 24th. One billing of this month was already forwarded on[protected] for clearance,next month onwards surely it will deduct on 24th. We would also like to inform you that we have forwarded your complaint against "Amit Kumar" to our management that he did not update the ecs date 24th of every month which was already informed by you at the time of signing the contract. We highly appreciate your feedback and working on the same, Just Dial always believe in retaining our valuable clients. You are requested to please wait surely you will be benefited from our organization. Sorry for the inconvenience & looking forward for your kind cooperation. Dear Amit, Please coordinate with client on urgent basis without delay. Thanks & Regards Preeti Customer support [protected] -------- Original Message -------- Subject: HIGH LEVEL COMPLAINT - Fwd to the Manager. Date: Sat, 17 Aug 2013 17:26:55 +0530 From: Paramjeet Singh <[protected]@gmail.com> To: delhi <[protected]@justdial.com> I have a business registered with you and while registering I requested to debit my payment after 20th of every month. Last month my payment was debited on 23rd July however this month you've tried to debit the payment on 16th August due to which I've been charged Rs. 560/- bank charges. All my payments, be it Airtel, Electricity, Landline etc. goes out after 20th of every month. I was dismayed with this act already and to add insult to the injury, a customer care representative Neha's rude and adamant behavior left me furious. I inforrmed her about the incident and asked why it happened she said "First emi got debited late and this time it has come out on the correct date and you must've received an automated message which advise you that the payment will be debited in two days time". I checked my phone and informed I didn't receive any message and this must be an error. I asked for my Rs. 560/- to be adjusted. She became highly nonsense and kept repeating herself. In my constant attempts to escalate the call to anyone senior or manager.She kept refusing and repeating herself. She said "no one is available on the floor and you should talk to me only". It was after 19 minutes of efforts she agreed that no message was sent to my mobile and brought a Manager named Vanita. I asked Vanita to rectify the error and adjust Rs.560/- as it was not my fault. I am looking forward to a serious briefing and warning to advisor NEHA also. Please send somebody to collect the cheque from my office. I've been a Just Dial customer for a long time and doesn't want such bitterness to rot our relationship. P.S - Please find attached image of the message I recieved on 17th July stating that my emi will be debited in 7 working days which brings it to 23rd of July. It is supposed to be 23rd every month. This is the only automated message I've received regarding my billing from JustDial. Paramjeet Singh www.artnskintattoos.com