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[Resolved]  JustDial.com — Misuse of Bank Account

Dear Sir,

My subscription started in the month of June,2009 and was to end in June 2010, and advance of 6894 was taken vide chq. and this amount was to be utilised in the last three month.

Please take a note the complaint as given below.

I Yusuf H. Mujpurwala - After Effects - +[protected].

I have had one of the worst experiences in my life till date as far as
the business transaction with Just Dial is concerned. There is no
doubt that the business conversion was good, but the customer support
as far as handling accounts really lacks.

I am just too upset with the way my account was been misused in terms
of ECS, that without my prior knowledge my ECS got hit in the month of
MARCH,2010 which was to end in the month of February 2010.

After calling up and constant followups i came in touch with Ms.Esha
Randhwa who then put me onto Ms. Meghna and then Meghna asked me to
get in touch with Ms. Rekha Jaiswal.

Then Ms. Rekha asked me to follow the necessary formalities to stop
the ECS which i did.

I am putting below all the series of conversation i had with the
executives, but with no instant action taken again an amt of 2298.00 as ECS got hit
for the month of April,2010.

I want my money back, both 6894.009 made by Cheque and given to Mr.
Kapil Jain) as advance payment for my last three months and ECS of 2298.00, i do not wish to go further with the subscription. If the above is not done to immediate effect it will result not only into Police action for misusing the account but legal action as well.

Finally now i am Speaking to Mr. Vijay Shinde who is assuring me that neccesary action will be taken, this was the same excuse i had received from Mr. Kapil Jain as well.

Note the series of conversation i had by email as well and by phone:

Dated: 5,April,2010 13:42pm
Dear Ms. Esha Randhawa,

With reference to our telecon at 13:35pm dated: 05/04/2010 please
refer to below:

Contract No.22034230 Representative: Kapil Jain

This mail is from After Effects and i have almost completed a year
with the contract of mine in the ecs module upto the month of February
2010 plan, i am not looking forward to automatic renewal, so kindly
stop my contract and adjust my Cheque amount of Rs. 6894.00 Chq. No.
011232 for the balance no. of installments.

An ECS of 2298.00 has been deducted in the month of March 2010, which
is not applicable and hence kindly take of note of the same and
reverse the said amount.

If the above action is not taken at the earliest will have to take a
legal action if neccessary.

This forwarded message is after my brief conversation with Meghna from
Grieviance cell and Kapil Jain who is a representative


Dated:12,April,2010 16:17pm
Dear Ms. Jaiswal,

With reference our telecon please find the file attached of the
Contract termination request for your perusal. I have sent a fax of
the same.

Please revert on receipt of the above said.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

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Dear sir,

Refer to our telecon the stated problem has been resolved. You are requested to please put your comment & close the issue on this site.

For any further queries you can contact us on our customer support number 28888071 or mail us on [protected]@justdial.com

Thanking You,
Just Dial Customer Support-Mumbai
I, the undersigned, Miss Alefiyah Parekh, would like to inform you about the wrong doing of your company.
I had registered for a month (on trial basis) for advertising at your site. I had already informed the same to your executive. The service started on 6th July 2010.During which I received a sms from your end saying to call your executive if I wish to renew. As I had not benefitted at all from the services, I did not wish to continue. Then how come without my permission how can you debit the amount directly from my bank account?
I had not even given my bank details to your company, I had just issued a cheque from that bank account last month during the payment, so how can you debit the amount from that account without any permission from my end.
This is an illegal practice of taking money without permission. Is this the way you cheat your customers and make money??
I would like the amount to be refunded bank to me either in the form of cheque or directly back into the account number mentioned below.
This was not expected from an esteemed company like yours.
The amount of Rs 998/- was debited on 14th Aug. 2010 i.e. today from my account: Indian Overseas Bank, Account no: [protected].
Further also would like to inform you that even your executive doesn’t know how to address and solve a customer’s query. I had called Ms Farah Hussein on [protected] and told her the problem today—to which she told me to mail you as she was unable to do anything and was not even ready to help. Second time when my sister called her on the same number, without enquiring about the problem, my sister was told to call later as she was busy. Is this how your company works??? Is this really a customer friendly company??? What kind of customer service training to you give to your executives??
Hoping to receive a positive written reply to this letter.

Thank you,
Alefiyah
(Miss Alefiyah Parekh)
([protected].)
Just Dial is making money in illegal way.
Even I had the similar issue.

Raj
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BEACH OF CONTRACT

PLEASE GO THROUGH TO JUST DIAL COMPLAINTS AND READ/SUPPORT AND SOLVE MY PROBLEM.

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