[Resolved] Kallada Travels — PASSENGER SAFETY A BIG QUESTION | |||
I made a travel from Bangalore to digugal on 01/07/2011 on bus bearing the number 4234. The bus final stop is theni and I as a passenger is not aware of this. I have infact booked a ticket from makemytrip and i was issued a ticket from Bangalore to dindigul. The bus was supposed to reach dindigul around 3:00 AM. when i woke around 2.45 AM to find out where I'm i was shocked to see the bus did not stop at dindigul and passed towards theni. When i questioned the driver and cleaner, why did they not stop in dindigul, the cleaner rudely said, dindigul is not in his chart to stop and did not pay attention to what i was saying. When i insisted more, it turned to be an argumant. He stopped the bus abruptly in the midst of a highway at 3AM( midnight) and asked me to get down. When i refused, he pushed me down in to the ground and i have injuries. He thew my bag and moved the bus. I have to wait for 1.30 hrs to see any visible bus on the road. why i asked kallada office about this, the said someone will get back. I have not received any call from any one till date, even asking for an apology. I have recorded some voice and photos of this. SAFETY OF PASSENGERS IS AT BIG RISK. WHAT WILL HAPPEN IF THE SAME SITUATION IS FACED BY A GIRL OR ELDERLY. AT 3AM MIDNIGHT, LEFT IN LURCH, BEATEN UP & NO RESPONSIBILITY BY OPERATORS. THESE KIND OF OPERATORS SHOULD BE BANNED . I AM WRITING THIS IN DETAIL FOR OTHER PASSENGERS TO BE BEWARE OF SUCH CROOKS. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
31%
Complaints
104
Pending
0
Resolved
32
+91 480 329 0200
+91 80 2597 3061
+91 80 6730 9294
16/12B, Main Road, Tana, Irinjalakuda, Kerala, India - 680121
.departure time was at 9.30pm but the bus came at 10.30pm .
The bus was an ordinary a/c (a piece of junk) . my co-passengers was from various parts of country they also got annoyed by that bus . i got frustrated by this because that was not the first incident that happened to me.
we altogether asked to the agent for the right bus, but they were acting like they were not responsible for that, even the driver was not even talking.
As we all need to reach the destination by time and the mid-night forced the people with me to travel in that stupid bus.
The seat numbers were provided according to the multi axle volvo in our bus tickets that is computer generated, since the bus has been changed we struggled to get the proper seat numbers. At last i also got the seat number 41... i was enjoying that moment.
The passenger comfort of that old bus was very pathetic- especially the seats. All were struggling to keep their luggage and themselves comfi.
Bus started and in the middle it stopped in Mannuthy to add few more passengers. They were also struggling to find out their seat numbers. few of the north guys started shouting at the agent then the agent ran away. There was no other assistant with the driver . the bus was actually running from Allappy to bangalore with a single driver, he has to drive all the way in the night..(Passenger safety became a ?)
Then by god's sake the bus reached hosur.From there they arranged a Real B9r Volvo all passengers forced to get into it.
i've noticed one thing that old bus was a KL(kerala) registration and the B9r was a KA (karnataka) reg . may be they arranged at the edge of border to get some tax benifit. Am still unaware of their profit harvesting techniques...
All the passengers in that bus were cheated and no one is going to complain about these...