[Resolved]  Karnataka Road Transport Corporation — Complaint about Poor Service of KSRTC and Non refund of money

Address:

Belgaum, Karnataka

Dear Sir,
Myself N Maruti Rao, resident of Belgaum, booked e- ticket for Belgaum to Bellary (6th Dec. 2012, seat number 18, Raj Hansa) and back journey from Bellary to Belgaum (7th Dec. 2012, seat number 19, Raj Hansa) and made payment through SBI internet banking option given by KSRTC. The transaction was successfully completed I have received reference number from SBI about confirmation of payment (IGE5280869). But, the tickets were not available for download and I have not received any confirmation from KSRTC about booking. I went to Belgaum Bus stand around 9.30pm and enquired about my reservation in the reservation counter. The in-charge of reservation section told that tickets were not booked in my name. So, I had purchased tickets of Raj Hansa for Bellary by paying Rs.400/-. Sir, the bus condition was so horrible that there were no headlights for the bus and bus was under repairing condition. In mid night around 3.00pm commuters had asked driver to stop the bus and make alternative arrangement and they tried to contact the Belgaum control office but in vain. However, around 4.00pm they were able to contact and the control office in-charge had apologized for inconvenience and promised to make alternative arrangement in Koppal but no arrangement were made in Koppal nor bus was repaired. The bus reached Hospet at 7.00am (3 hours late) and conductor had requested us to catch red bus ( we have paid for Raj Hansa) which is going from Hospet to Bellary and we reached Bellary at 930pm. I have not expected such poor quality of service from KSRTC which has bagged best transport award please look into the matter and do the needful. I hereby attaching the transaction details as well copies of correspondence between me and KSRTC ([protected]@ksrtc.org)
Account Details
Reference No. IGE5280869
Debit Account No. [protected]
Reference No OB7711982
Amount INR 802.00
Amount in Words Eight Hundred and Two Rupees only
Status Completed Successfully
Debit Branch KARNATAK UNIVERSITY CAMPUS,DHARWAD
Date - Time 06-Dec-2012 09:23 IST

Thanking you,
N Maruti Rao
Email Id: [protected]@rediffmail.com