[Resolved]  Kaunsa.com — delivery of product

This is with refernce to my order placed for Apple Iphone 36 GB on 13th December with kaunsa.com oder id-3856 which they promised to deliver me on 28th Dec, 2012. I am afraid to say that I have not recieved my order yet and moreover they have deducted my money on 13th December 2012 itself. Now the company says that they will be unable to deliver the desired product and offering me to take the lower end product (16 Gb instead of 32 gb) but at the hayer price. Their customer care doesnt responds to me in a responsible manner and have been dragging the entire issue since last one month. Every time they responds that it will take 3-4 more days to deliver the product and this story is being continuing since last one month. I have lost entire faith that I will ever receive my product. Now the company says that we will refund you the money after 15 days.

I want to ask, is it justifiable that why does a company takes an order if it cannot fulfill it. Secondly they dont have any right to use my money for two months and then promising me to return it back which i still suspect that I will actually receive my money back.

I request you to please take strong action against my complain and help me recouping either my product or my principal amount plus interest for the number of days they utilized my money.