Kaunsa.com — non delivering online purchased item

Address:Dhubri, Assam

Dear Sir,
i have ordered one "Samsung Galaxy S Duos S7562 on 15th January 2013 to "KANSA.COM ( vide order no.KA/59296/PZ1EL74N dated 15/1/2013), though the item was supposed fo delivered by 30/01/2013 but not been delivered yet. Tried calling their customer care no. but that is busy always. Posted a complaint ticket in the site but no good response to that. I want early delivery. Please help.
regards,
nripendra.n.chowdhury
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    Kaunsa.com / Mify Solutions Phone
    +91 12 0411 1111 [Kaunsa]
    +91 88 2626 2359 [Kaunsa]
    +91 12 0483 5000 [Mify Solutions]
    Kaunsa.com / Mify Solutions Address
    204, 2nd Floor, Singhal Tower, Sector 58, Noida, Uttar Pradesh, India - 201301
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