Kaunsa.com — Refusing to refund my amount

Address:

New Delhi, Delhi

I ordered a Micromax Ninja 3 A57 mobile for Rs. 1950 on 19th June 2013 from www.Kaunsa.com and paid the money through my credit card. They had given me 5th July 2013 as a delivery date. When I did not receive the delivery of the product; I called them to enquire about the delivery. I got a shocking reply from them that the product I ordered got out of stock and they could not delivery it, and would cancel my order and refund the amount. They promised to refund the amount in 7-10 days on 10th July 2013. When I also didn’t get the refund I called them again, now they told me that they have problem with the payment gateway, they again gave me a new date of refund. Since then it is continuing the same thing, when I call them they verbally give me a new date. In the meantime they have issued me cash voucher with a life time validity without my consent and are now clearly refusing to refund my amount. I have very clearly told them that I would not purchase anything with kaunsa.com, as I have a bitter experience with my first order with them and also I have purchased the required mobile, and I only need my money o be refunded. But they are not taking it seriously. I have been frustrating with their promises and think they all are cheats and doing wrong practices. I request to the concerned authorities to kindly take an action against them and stop their business as they are cheating more and more people day by day. How they are being allowed to operate their web business? It should be stopped.