[Resolved]  Kaviraj Houseware / Philips Radio Alarm — have been cheated

i booked philips radio alarm product no 1591 on 4th august 09 from gift360,order was taken on phone by miss imrana banu,and i was given order no 66955.
same day amount of Rs. 1,098/- was credited to their account kaviraj houseware from my citibank credit card,but still today i have not recd. any product,no help from citibank also and no reply from gift 360 also.
whats why making an online complaint.so that these fraud can be stopped.