[Resolved] Kaya Skin Clinic — Refund of Money

27 Reviews
 Ankit Mehta
I was having skin problem on my shoulders and back because of sun burns. I went to Kaya (Supposedly skin clinic) thinking they might give me solution for the same. Instead the doctor told me i have three different tones on my face due to sun burns and i should go for skin lightening. I was very much amazed by the tactics of doctor to lure me into treatment i never wanted to go for. The doctor promised me about being treating by themselves.
I took one of their sessions and realized that they are doing nothing good but selling some beauty ointments and making "Patients" to buy more of their products.
Then i realized i have been cheated and wanted to get my money back. but they plainly refused and told me that they dont have any such policy. Further they asked me to gift it to somebody else.
This is really heartbreaking that some one who calls themselves doctor and supposed to help patients are minting money by improper practices.

I wanted to know how should i go about it? Should i lodge a formal complaint with the consumer forum?
Complaint marked as Resolved 
Verified Support
Kaya Skin Clinic Customer Care's response, Nov 03, 2015
Dear Ms.Ankita, With reference to your concern, we understand that Kaya Team has successfully resolved your concern. Please feel free to contact us for any assistance at [protected]@kayaindia.net Warm Regards, Kaya Skin Clinic Team
Complaint comments  26 Comments     Updated: Share0Tweet0


Don't Ever go kaya. Prefer dermatologist outside those are more good then kaya's doctor.

I read yout comments... Your right in doing that. To be frank i am also in that situation. I am asking to refund my refund they are just negelecting ...
I also have the same problem they r cheaters they are not ready to refund liers...they always offer you the packages and also say this package is for limited days only 2 days pls pay the money and so on... I wish the same happens to them
pras re's reply, Apr 10, 2017
i have the same problem, now they dont refund money, they turned my lips totally black.KAYA SUCKS
actually i wanted to go der but aft hearing dis i won't b going der
thnxxxxxxx 4 awearing us frm those cheaters
I'm totally agree with your exprenices with kaya skin clinc .They pretence you that come and take our packages then you will get to know about it what is the diffrence is in treatment with kaya but the reality is something diffrenet they only know to cheat you and lure you to invest as much as possible, because they are big cheaters in our locality.So before going to kaya please be vindicate about it that your are going to be cheated .So i would like to say awarensee is the best possible way to save our time and money.i hava been cheated i don't want that you will be cheated.

don't make fool of yourself and consult best dermotologist who can give you much better result as you expecting after investing your hardearned money.
yes Kaya is just a ! they don't treat any skin... all they do is charge money.. BTW.. thier workers steal product and sale .. this is sick
Dear Mr Mehta,

We apologise for the less than satisfactory experience that you have had with Kaya. We value you as our client and your satisfaction is very important for us and hence, would like to not only understand the root of your dissatisfaction with Kaya, but also help address the same. If you could share your contact details and the concerned clinic name with us at [protected]@kayaindia.net, we will immediately be in touch with you to take this forward.

We again apologize and truly regret any inconvenience caused to you.

Warm Regards,

Anne Kurian – Kaya Skin Clinic
pras re's reply, Apr 10, 2017
you first pay us hard earned money back, you wants your damn apology.
close KAYA.nobody wants KAYA, you cheaters.
you are sucking our blood. what if your kid's lips turn black after a treatment.
you pay us all the money.
I have just myself for Kaya SRS treatment, i am scared now is the treatment good?
dear sir/mam,

sub: refund of 13, 500/-

i have been going to kaya from April 2009. durring my first visit, doctor saha of Kolkata, purna das road told me that as i have pigmentation and feckles, cosmopill is required for my skin and by the end of 6 sessions, my skin will glow and pigmentation will reduce and even feckles will reduce.

now, suprise after 2 sessions, my face started having extra marks due to cosmopill. doctor told me then to wait for one month and take next sessions...but my extra spots started increasing on different shapes and sizes. I complained and Dr. Chatterjee took over my treatment. She has given me glcopill..she told that my face will look better and the damage made by dr. saha wil vanish.

now it is december, nothing has happened. So high price products, i continously used without any results. My entire money is lost there and blocked there. My skin is totally damaged by kaya. Such a bad and non professional clinic, i never came through before.

i want refund of my money asap.
Indushree Pathakota's reply, Oct 14, 2017
Did you get your refund? The complaint is marked as resolved. They are telling me to complain and do whatever i can do
kaya skin clinic sucks..they are worlds biggest cheaters
Dear Mr. Mehta,

With reference to your review please share contact details as requested to have the same addressed. Hope and look forward to hear from you.

Warm Regards
Kaya Skin Clinic
I made myself fool gng to kaya...their products have completely damaged my skin..
Thanks guys.
You saved me otherwise I would have been one another victim...
Dear Kaya Skin Clinic Team,

I recently paid Rs. 7000 advance in your Kamal Nagar Branch towards some bridal packages, but after reading Ms. Kant and other complaints on consumer complaint i am really scared to go for any treatment in Kaya.

Today i visited your branch for refund of money but they refused to refund the money starightway and said instead of mesoglow you can avail other services like facials, etc. But now i have changed my decision of taking any service from Kaya.

When ever any consumer like me go to big brand like yours we look for personal satisfaction and an assurance that we will get best of services.

I request you to please refund my money at the earliest as i have not availed any services.

Hi Sonia

Same thing has happened with me. I tell you 1 thing, if you have any problem related your skin, you better see one Professional Skin Specialist rather than going such cheap KAYA People.

Their doctors are not well educated, their aim is to give only some glycolic treatment to every person visiting to their sadial clinic. I have met a doctor in Kaya and told him of one Professional Skin specialist, he replied i can not tell you medical things. This answer gives you an enough time to think on their reputation

Couldnot agree more Dhiraj.

kaya is pathetic hefty charges n absolutely not worth it, the consulting doctor didnt even give us three minutes n instead suggested homeopathic treatment.
looking at all the suggestions above i feel kaya should be seriously looked into n the people going in ther should b made aware of kaya's cheating. .

I was just planning to visit Kaya for some peels. I thank god that I made an effort to read these blogs. There are so many complaints at diff complaint sites. Did a free search on Google and all i got were complaints. There must be something really wrong done by kaya clinic or else these many people would waste there time writing hate balogs on kaya.

Guess I need to look for some were else for my skin problems. If any one knows any good Doc in mumbai/ Ahmedabad area.. kindly ref the same. All the best to those who are fighting for justice.

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    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
    Kaya Skin Clinic - Refund of Money