Kelvinator — moisturizer on Outer body

Address:

Gautam Buddha Nagar, Uttar Pradesh

I purchased a Kelvinator refrigerator (Modal Modal : KSL 205TSX-RDK) in March 2012. The refrigerator is having moisturizer come outside of the entire body. I register the complaint (18Jan2012_NO 198) against this to Kelvinator Customer care. The Mechanic visit and survey the refrigerator two times. when I call back to Customer care, I got a status "call pending" as my product was suggested for replacement by the Technical Engg. After having regular call for two-three weeks to customer cares. I called to Mr. Manish ([protected]) who is ASM for GZB/Noida region. They confirmed me that the request for replacement got rejected. reason is for this is that first time replacement request company is not accepting. Without solving my complaint the same got closed. Therefor, again a request is registered to customer care on 22nd Feb 2013 (Complaint No: GHA[protected]). from 22nd Feb till 2nd Apr 13. I called so many times to Customer care, ASM and the Retailer. but till yet my problem is not resolved.

Today again I make a call to ASM (call @ [protected]; 13:26PM01/04/2013). Now at this call they told me that the replacement request was rejected by the company. I am totaly frustrated due to this type of service form a company and its service providers.

I reqeust you to kindly help me to rectify my issue. FYR Product Related details are given as under
Retailer Name: Blessings (P-5, Ground Floor, Ocean Plaze, Sec 18, Noida 201301)
Invoice No. P-2607
Product Modal : KSL 205TSX-RDK
Amount: INR 10500.00
Purchase Date 16 march 2012

Hope for a positive response from you. Regards Amit Bhardwaj [protected]