[Resolved]  Kenstar Air Cooler — motor fail

Kenstar/ Air Cooler — Motor Not working

Kenstar Aircooler Purched on 13.04.2010. Only one hour worked and then not working till now. We register the complaint for customer care . One of the executive came from my house and open the Aircooler, he said motor is not working. At the same time we went shop please replace it, the shop owner told that it is not our responsibility to change the cooler.

Please tell me sir what to do now ?


Srinivas Baipalli,

Mob:[protected].

I have purchased Kesnstar cooler 15 days back, and facing water overflow problem on this, I am complaing from last 10 days but nobody comming to rectify properly, and without attending this call, so many times compalint has been closed, really I am very disappointed from the behaviour of Vedeocon (Kenstar) persons, always they are saying opening your complaint on the urgent basis but no action,

if anyone know about the escalation point for this pls suggest


Rajesh Tiwari
91-[protected]

Same problem

My aircooler worked for 5 minutes and then it stopped.
smell from it indicates something burning so stopped.

HOW is it possible juast 5 mins it worked it only means
KENSTAR does not TEST>

Purna
[protected]

kenstar air cooler have many problems. mostly in motor problem i also bought 1 air cooler before 1 year but now swing motor is not working when i asked customer care to change they said it will charge 1200. i will never buy kenstar air cooler again.

Dear Taton Bas Luwang,

We apologize for the inconvenience you have faced.
We are unable to contact you on provided contact no, pls. call[protected]Prefix StateCapitalSTD code) for complaint registration with Kenstar Call Center.

Warm Regards
Kenstar Team

Dear Pradeeep,

We apologize for the inconvenience you have faced.
We are unable to contact you on provided contact no, pls. call[protected]Prefix StateCapitalSTD code) for complaint registration with Kenstar Call Center.

Warm Regards
Kenstar Team

motor is geting heated quickly.

Dear Krishna

We are sorry for the experience you had. Please write to us about your problem with your complaint ID, at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Videocon

Hi Kenstar Team,

We had purchased Kenstar Cooler on 29th Apr, 2016 from Croma, Bangalore. But the cooler worked only for 2 days and then stopped(Motor got burned). We informed Croma, Bangalore, but they informed to connect with Kenstar customer care. We had to complain 3 times before they finally reached home to get it serviced. We informed them that they need to get the cooler exchanged since we used it only for 2 days, but they were only wanting to change the motor. After that we have been again following up with them, but sadly a month is passed and no one as been attending our calls or get anything done about it.

Kenstar coolers are totally useless and their after sales service even worst. I repent for purchasing the same.

Regards,
Dexter
[protected]

Dear Dex1984,


We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.


In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.


Regards,

Videocon Online Team