Kenstar And Their Serivce Center — Kenstar Service Center ( disgusting and so irresposible)
From: shekharv [mailto:[protected]@mail.saksoft.co.in]
Sent: Sunday, January 13, 2008 10:08 AM
Subject: Complain Regading Washing Machine
I am having the Kenstar's Fully Autoamtic Washing Machine form its launch
time (6-7 years back).
3 months back its making knocking sound from bearings due to bearing jam.
On request of Mr. Yogesh from Videocon (Mobile :[protected] ) My machine was
picked by "Delight Service Center, Gaziabad". After Service (which had taken
around 2 months for just changing Bearings of drum), and service charge of
Rs. 1850/- my machine is still not in running position.
Still it makes a knocking noise when it spins.
Again, on my 15 days of daily request, Mr. Pramod-[protected] and Mr Goel-
[protected] of above mentioned service center came for visit, "they suggest
me to re-send the machine as the allignment of the fitted bearings are not
I have called as many time as i can, to ur Centers on these numbers.
But always got response that "Tomorrow Definetly Sir".
It my Request to take this matter seriously.
"I feel that i have made a big mistake when i purchased Kenstar Machine
instead of IFB, just because of your promises, technology and compact model"
If this type of service u provide to ur very old customers, how come you
people survive in this competetive market.
Any how this is my last try, Lets see what will the response from Kenstar.
11/1, Moulsiri Road
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