[Resolved] Kenstar / Microwave — Spare parts | |
I have purchased Kenstar Microwave oven Model 9918C from Jamshedpur. Now if I am asking for its repair then company employee giving me a suggestion that I have to purchase new one because they will not supply spare parts. As I have purchased this from Jamshedpur and their local authorized service centres are having complained that they are not getting the spares from Kenstar Company. In this condition how some one can think that I will suggest to my colleague to go for Kenstar home appliances. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
7 Comments | |
Comments
Kenstar — spare parts purchasing
Dear sirMare Washing Machines ka spair part problematic ho gaya hai to aap hame vo spair part jald se jald avilable kar de.plz. may aap ko machine ka model no sath hi deta hu.
Problematic Spair part name - PCB CLINER
Model - Kenstar washing machine Tumbal wash.
Model No.- " LG 210 "
i am chetan y tiwane
mob no. [protected]
Kenstar — fan not workiing proper speed and air flow is very poor
Air flow is very poor Motor speed button not responding Swing cool button work as motor speed button Dear jagan8930,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
I advise people not to buy Kenstar. The few rupees you pay less takes it out in the end. Go for a better brand like LG or Samsung. They are reliable and their service is outstanding.
sudipmaitra's reply, Aug 14, 2018
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Kenstar / Microwave — replacement of product
Microwave ReplacementWe bought Kenstar microwave on 1/5/ 2009. Just after few days we started facing issues with it. The problem was that it stopped working . We complained about the same to the company which in turn sent a mechanic who replaced one of the parts. Again after few days we started facing the same issue. We expressed our desire to replace the product as we didn't pay for a defective piece.within 8 month from the purchesed it has 2 complaint , But company again sent a mechanic who failed to understand the issue and recommended to get the product replaced.
Calling Kenstar microwave ovens terrible would be an understatement. The customer service is pathetic beyond description. They are just looking to fool customers.