[Resolved]  Kenstar Microwave Oven — replaced front panel is not not working

Kenstar — Microwave Replacement

We bought Kenstar microwave on 4th July 2009. Just after few days we started facing issues with it. The problem was that it stopped working after every couple of minutes. We complained about the same to the company which in turn sent a mechanic who replaced one of the parts. Again after few days we started facing the same issue. We expressed our desire to replace the product as we didn't pay for a defective piece. But company again sent a mechanic who failed to understand the issue and recommended to get the product replaced. Its been more than 2 weeks that we are following up with a manager in Kenstar who every day says that he's already dispatched the product but we haven't received anything till date.

Calling Kenstar microwave ovens terrible would be an understatement. The customer service is pathetic beyond description. They are just looking to fool customers.

Kenstar Microwave Oven — Not attending the complaint

Dear Sir,
I have sold one 34 ltr microwave complaint ,which is not working within 6 monthsof sale.We repeatedly following up wiyh the matter with the nearest service centre authority,who is not attending the complaint but giving false comitments.Even i lodged a complaint with their service centre at kolkotta, but their promise also failed.I got fedup with their poor service.Now the customer is approching consumer foroum.Please inform me how to get service from such company?

i too made a mistake of buying substandard mw of kenstar.regretting is the only thing i can do.i was a little more luckier than you.the machine worked fine for nearly eleven months.after that the electronic card gone faulty.it took five months for the local servicing centre to replace it.though it was in the warranty period i had to shell out Rs 1800/-. not one year gone by the same technical problem resurfaced.donno how long it will take this time to get it repaired.i do agree with you the servicing centre people are quite efficient in taking customers for a ride.

kenstar / microwave — Service Not attending

Despite our several calls, the authorised service provider M/s Esha Electronics of 212, Rash Behari Avenue, 2nd floor, Room No.108, Kolkata-700019 of M/s Kenstar is neither return back my parts nor they turned up for servicing and almost one year is over. Kindly suggest me suitably.
Their Service call slip no. is 51040

KENSTAR/MICROWAVE OVEN — Microwave oven is not working

Fan of microwave oven is not working since one month. Kindly send service engineer immediately to NCL, Pune.

Kenstar — Oven parts not replaced

I have purchsed a Kenstar Ovan within the guareenty period have put a complaint to Nashik Kenstar Nashik Office on 24th Sept. 2011, complaint No is NAS [protected], the person came for repair & took the control panel & said us that he replace the panel with in 2-3 days , but after a month neither the Kenstar office give us the proper reply nor any authority from Kensatar.