| Address: | Dewas, Madhya Pradesh |
I have purchased Kent Gran plus on 24th July 12.
Just after 2 months of purchase, the pump of machine stopped working. I called some 20 times to the service center then the technician reached.He replaced the pump but was not in the condition to give me the explanation about the problem in damaged pump.
Then after sometime, the machine started overflowing due to which i had to keep the machine off for 15 days. I again called some 10 time to make the technician available to look into the issue. Technician did some goo[censored]p in the machine again and the machine started again. Just after two days of repair, machine again caused overflow. This time i was not having the energy to call 10 to 20 time to the service center. After this issue, my job was to switch off the machine once it is full with water, consume the water and switch the machine again. This goes for a long time. Suddenly one day it started working normally automatically by god grace. Before one completion of year, i called technician to check my machine and he said everything is working fine as of now. Just after 1 month of expiration of warranty, The flow of water suddenly stopped. Again i called many times to the service center and after calling 5 to 6 time, technician reached. He changed the valve and asked for 500 bucks which includes valve charge plus service charge.
after 5 days of valve issue, again machine stopped giving the water flow. Again i called the technician and by god grace he reached. This time he said RO is not working due to membrane chocked. i was pissed off again. I asked them to change it but they took some 7 days to change the membrane saying stock is not available. They again charged for the membrane.
Now i am looking for AMC for the machine and the company is giving me lot many terms and conditions for AMC also.
I am fed up of this Kent water purifier.
now i realized that either kent gave me defective machine or this is the quality of kent.
To all the people who are planning to buy anything from Kent, please search for other option, KENT doesnt have any quality control or quality products. I dont want you guys to suffer how i suffered. Was this information helpful? | 
kent grand + — new machine not working
i suggested every buddy do not purchase kent ro. i purchased kent grand + before 15 days ago. technician installed same day and okey for drinking. but next day machine not work and raw water auto filled storeg tank. my all family drink this water regular 4 to 5 days. then my father and my mother hospitalized after drinking kent ro water which is not purified. then i called to service centre for that problem they came to rectify this problem after 3 days. buy they not accepted his fault. i called to head office but not instrested listen me. from that day no family member drinking kent water. accually this is my fault to purchase kent ro grand + top model. i sugest to every buddy don't go for kent. use only boil water. i used kent for secure our family but my 2 family member goes to hospitalized after drinking kent water.