[Resolved]  Kent Grand Plus — Faulty Machine

Address:

Pune, Maharashtra

Hi,

Would like to inform that 4 months back I had bought a Kent Grand Plus water purifier from Global Distributors, Pune, whose motor is faulty and had been trying to get it replaced since last 2 months but still couldn't be lucky enough to get the same replaced.

Every time I call up I am informed either the motor is not available and would be arriving in next 2-3 days or the service man is out with the motor and will soon call me and reach my place. 2 weeks back one of your service man did come up with a motor and after 45 mins of struggle he discovered the motor he was carrying was also faulty, also while replacing the motor he did loose one of the bolts which holds the motor to the machine surface.

Not sure how a "OK TESTED" machine has a faulty motor inside and is delivered to a customer.
Hope you would try to understand the anguish of getting a faulty machine at the cost of Rs.14000.00 and help me to get out of this.


Regards,
Shuvabrata Halder
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