Kent Mineral RO — complaint for kent super+

Address:

Andhra Pradesh

I, "Mrs Agarwal" bought a Kent Super+ with Unit Sl No: "KR[protected]" on 3/10/2011 from Raza Pure Drop Water Solutions, Visakhapatnam.
I am not at all satisfied with the service they are providing to your customers.Its just been 1 year and 2 months since we bought the kent and now it is not working.The service technician says to replace the sediment filter, carbon filter, and the membrane (RO/UF) which is now going to cost me Rs3200 .Moreover he says if it still not works the motor pump also needs to be changed which is going to be again a huge amount.There is no AMC for this product and no guarantee or warranty for the products that will be replaced. Moreover I tried contacting Kent main office several times by sending them emails and also through phone but my complaint is still unanswered. It means we will have to pay around Rs 3500 every year without any guarantee of the product that will be replaced. I have small kids at my place and its very difficult to manage anything without water.Please help