| Address: | Mumbai Suburban, Maharashtra |
Not again...the kent ro is leaking again...I want a permanent solution to the problem...it’s been just 2 months when I last complained and was told that the machine will b working fine and today again it’s back to square one...
MY PREVIOUS COMPLAINT
We had bought Kent Grand Plus on 20th Jul 2012 through your dealer in Borivali, Mumbai- Sai Enterprises with machine’s serial no KR[protected].
Since the installation the machine has broken down very frequently. Just a few days after the installation the machine shut down , after regular followups with the dealer finally on the 3rd day the machine was working. After that 3 times the machine had a problem and after complaints lodged in your call center , the technician always turned up on the 3rd or 4th day. When it comes to drinking water which is so crucial this kind of service is unacceptable. Our earlier purifier had excellent service, all complaints were attended on the same day.We have always order bisleris and manage with a lot of difficulties.
Details of the complaints :
Ist complaint - 25th Jul 2012 with the dealer
2nd complaint - Don’t remember the date
3rd complaint - Complaint no H/713/30 on 30th Nov 2012
4th complaint - Complaint no I/1189/30 on 30th Apr 2013
On the 4th complaint, we were travelling so our neighbor attended to when the technician came. He says that the candle needs to be changed( costing INR 400) and pressure controller needs to be installed (costing INR 1250) . When we bought the machine we were told that the candle needs to be changed every 2 years and we already have a water pressure installed with our previous water purifier so the person installing Kent said that it will work fine with it. After I returned I saw that the machine still has a leakage and a lot of vibration.
In less than 10 months if the machine breaks down so frequently and we have to keep spending on such expensive parts after spending INR 15000 on your so called Sabse Shudh Pani machine. The machine is definitely defective and needs to be replaced urgently.
Have not seen such kind of customer disservice ... It’s appalling to see how much they spend on advertisements and nothing on customer service.
After my complaint on mouth shut ,a technician Sujit (who was extremely inefficient in his work and bad mouthing his own company and product) visited my place and said that the candle filter and RO membrane needs to be replaced..I was furious after paying for a part replacement just 2 months back, I was in no mood to keep spending every few months and that for a machine which was barely a year old. I spoke to Mr. Gupte who is apparently head of customer services in Mumbai but who is completely non-customer oriented said neither machine will be replaced and nor money will be refunded. I reiterated that not all Kent machines could have a problem but probably mine could be a manufacturing defect and I was not ready to spend more money on a faulty machine.He was rude and non-sympathetic to the customer's need. After which speaking to one Ms Anchal in their Noida office also didn't yield any fruitful results. I must say my 1 year experience with KENT was atrocious , pathetic , ugly. A company with inefficient product, incapable employees and pathetic service. NEVER EVER BUY ANY KENT PRODUCT
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