Kent Mineral RO — Pathetic Sales Service Support

Address:

Pune, Maharashtra

Kent Grand Plus, Invoice Number 1575, Machine Number - KR[protected] bought on 05/02/11 from Global Distributors, Bhawani Peth, Pune.The main water pump started giving loud sound in the first week itself.After numerous calls to the sales guys as well as the owner, a almost novice service guy was sent without proper screw drivers So he returned back without doing anything.
Again after calling numerous times and after 1 week, another guy was sent who openend the pump and tightened the screws at the top of motor.After fitting again, lot of vibrations started in the whole system due to uneven tightening of screws and after 2-3 hours, the same sound returned.Again loged a complaint and the same guy visited and could not resolve the issue.The owners promised me that the machine would be replaced soon.I have been calling them regularly and have been receiving several false assurance.
My advise to the new customers would be to take Hema Malini home i[censored] wish to home but not the purifier she is selling due to extreme service after sales.