[Resolved]  Kent RO — Authorise service provider has cheated

Address:

Samastipur, Bihar

I have Annual maintenance contract with A.V. Enterprises, samastipur, for the year 2012-13 for repair and maintenance of KENT WATER PURIFIER, which is the authorized one from the company to provide the services in the local area. when the system stops working , technician came to attend and they removed my iron filter and carbon filter and went away that when company supply the same , it will be installed. Later on they said that the iron filter is not covered under the AMC . When i become ready to pay the extra sum to fit the required iron filter , they said when company supply the same , it will be fitted. Having paid the AMC amount of Rs. 4,000=00, i have to buy Bottled mineral water from the market for the use of myself and my family. I entered into the AMC with the service provider thinking the backing of prestigious brand of KENT behind the authorized service provider. Now in view of the gross deficient service i feel cheated by the famous brand like KENT in the name of service .