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Kent RO

[Resolved]  Kent RO — AMC SERVICES

Address:Pune, Maharashtra

I am having Kent UV water purifier for last four years. Every year I am facing problem for the AMC and for the services ,of the same. Every year I get to know the service-dealer is changed . The new dealer asks for HEFTY AMOUNT for AMC . Secondly; they insist on going for On call basis service When contacted to your Regional service manger ( Mr Jaiprakash ) on his phone [protected] ; he also states that our company has not fixed any AMC charges ( even as per models). He also talks HANDS & GLOVES with the distributor/ service dealer. Please let me know what is the comprehensive charges . Is Kent management going to take serious note on this issue because last year also I had communicated thru email & telephonically with the Kent -HO.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I got the AMC done for my kent ro system on 29.01.2013 (recpt.no.54187).Now on 8.7.2013 the servicing was done.I was charged Rs.3215.00(recpt no.83770). From 22.7.2013 the filter is beeping, for which I lodged a complaint no.725836 on 22.7.2013 with customer care.Nobody has called me or attended to the complaint for last 48 hours.Please look into this complaint immediately as it is very difficult to manage without a water filter.My phone number is [protected]
Reply
I got the AMC done for my kent ro system on 29.01.2013 (recpt.no.54187).Now on 8.7.2013 the servicing was done.I was charged Rs.3215.00(recpt no.83770). From 22.7.2013 the filter is beeping, for which I lodged a complaint no.725836 on 22.7.2013 with customer care.Nobody has called me or attended to the complaint for last 48 hours.Please look into this complaint immediately as it is very difficult to manage without a water filter.My phone number is [protected]
Reply

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    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
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    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
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