[Resolved]  Kent RO — Malfunctioning Design - Kent Pearl

Address:

Medak, Andhra Pradesh

Team,

It gives me out most privilege in writing this email to one of the reputed organization.

Keeping things in short, below mentioned are the details of the Kent product I bought recently.
Product: Kent Pearl Mineral RO
S/N # KR[protected]
Invoice# KP1/1213/CR - 6320
Invoice Date: 18/11/2012
Date of Installation: 20/11/2012

The main purpose of buying a product worth Rs. 16000 (approximately) is to have clean water. Now that I have had this for well over 2 months, I feel like drinking shift water. Water, with Cockroaches and other insects. Do I need to spend money to ruin our family health?


I immediately logged a call with Kent team. Here is the humor.

A person from Kent service center visits my place on Tuesday 5th February 2013. I was just returning from office and noticed this guy walking out of my place. When enquired, my family members mentioned that his guy was from Kent and has ‘repaired’/’resolved’ the issue. Further looking on to what he has done, IT WAS SHOCKING. This so called Kent TECHNICIAN has just placed a plaster and said this is a known issue with Kent Pearl and fooled around my family members and walked out. NO receipt of complaint / ticket #. What the service is this?.

I immediately stopped this guy, who was about to skip/runaway from my place. He started off saying the same story. Placing a plaster, fooling around my family members ?.

Then, he told that I had to talk to Aravind, ASM, Kent at [protected]. This guy, says the same that Kent Pearl has known issues and he has a permanent fix to place a rubber.. Later I was thrown around between customer service number and Aravind to log a complaint. Later Aravind says he will have someone call me back. No response again.

What is this? If you guys know that this is a known issue, why did you sell this?

This is a cold blooded cheating. I need this addressed asap.


Regards,
Vinod Bonagiri
Cheated by Kent RO